Dave Smith Ford

Used to be a good, reliable service department. I made an appointment weeks in advance to get a convenient time and they called me the day before to cancel. I had to take what time they could give me the fol appointment weeks in advance to get a convenient time and they called me the day before to cancel. I had to take what time they could give me the following week. Doing routine service they damaged the car and didn't tell me. I noticed the damage when I arrived home and called them to address the issue. After two days with no return call I filed a BBB complaint. Dave Smith responded and promised to repair at their expense. They allegedly ordered the part three months ago but now will not return calls to schedule service. On top of everything else they showed my car registered to someone else and I bought it direct from Dave Smith. Take your car there at your own risk because they WILL NOT stand by their work and you will have no recourse except to hire a lawyer. More

Service Dept I've had my car service by Dave Smith on a number of occasions. Whether it's Mike or Dolly they are always very professional. The waiting room is c I've had my car service by Dave Smith on a number of occasions. Whether it's Mike or Dolly they are always very professional. The waiting room is clean and comfortable. Everyone is just so helpful. Won't take my Ford any place else. Thomas Brunner Snyder N.Y. More

Great experience I have bought 3 cars from Dave Smith Ford. Every purchase was very good. The last 2 were from Jadon Bennet. He is the most pleasant person I have ever I have bought 3 cars from Dave Smith Ford. Every purchase was very good. The last 2 were from Jadon Bennet. He is the most pleasant person I have ever dealt with. He did everything in his power to make me happy. I will definitely be back if I need a new car. Dave Miller More

After the 1st car I purchased though them that was totaled during the covid 19 I thought it would be a huge hassle but thanks to Matt it went so smooth and everything was right to the penny as he told totaled during the covid 19 I thought it would be a huge hassle but thanks to Matt it went so smooth and everything was right to the penny as he told me couldn't be happier thank you Matt and dave Smith ford More

Bought a vehicle from Dave Smith in 2017, get a call while in for oil change that my vehicle needed lug nuts for 57 and some change due to someone wrenching on them to much and lug caps are rounded out. while in for oil change that my vehicle needed lug nuts for 57 and some change due to someone wrenching on them to much and lug caps are rounded out. Well, There dealership is the only ones that have ever removed the caps so I find that kinda interesting. So while in there talking to the sales lady, she explained that they are after market lug nuts they replaced them with....ok cool and I walked out the door. After reading over the invoice, they only replaced 5 of them at 11 something apiece. Since when does aftermarket lugs nuts cost 11 dollars apiece. I thought for 57 , they would all be replaced. Sounds like a scam. More

Failed to refund warranty I cancelled the extended Warranty through Matt Huffnagel on 12/30/19 within the 30 day time period and was entitled to a full refund as per NYS law. I cancelled the extended Warranty through Matt Huffnagel on 12/30/19 within the 30 day time period and was entitled to a full refund as per NYS law. As of yet I have not received the refund, I have an audio recording of Matt Huffnagel promisong the refund within 30 days. I have an audio recording of this Huffnagel promising this. During that conversation he also stated the warranty center was closed (it was a Monday at 11"15 a.m. when I mentioned this he changed his story to his only contact there was off that day. I also have this, among other things, recorded. Follow up phone calls were ignored. I have filed a complaint with NYS Consumer Affairs and they are following up. More

First off if I could have given 0 stars I would have. Went into dealership to purchase a truck that was online. First impressions are always everything! I should have walked away at that point. When at t Went into dealership to purchase a truck that was online. First impressions are always everything! I should have walked away at that point. When at the dealership I was not greeted professionally at any time from anyone at the dealership. I told salesman where I needed to be and that’s when the fun started. Still to this day I have never met or had the chance to communicate with a manager of any sort. I came in to buy this truck and went out of my way at each fork in the road to pick it up. Salesman texts me days and days later asking what they can do to get me in the truck. Then insults me with a payment $5 less than one I never agreed to. Ive purchased and owned many vehicles and just can’t understand how and why this happens. So in a nutshell. Rating the service is a clear “0” rating management I’ve never met another “0” the entire process still a “0” The sad fact is we purchased a vehicle here once and had same experience. We live less than a mile away and was hoping to give them another chance. I did give upper management feedback and it seems as if no one cares. Sorry about the long review but there is too much to say... BEWARE... More

Terrible Experience I bought a really nice F350 from here and I really love the truck. Unfortunately, that's the only thing good I have to say. They made the buying proce I bought a really nice F350 from here and I really love the truck. Unfortunately, that's the only thing good I have to say. They made the buying process as difficult as I can imagine it being. They were late paying off my bank AND paid them the wrong amount. So I'm left dealing with my old bank to close out the old loan. They keep sending me little bills for this and that. It really feels like I'm dealing with one of those corner used car snake oil salesmen. Also, it's been over 2 months and I have not received my registration from the DMV, no doubt because they sent that paperwork in late as well. No matter how much you like a car/truck there, it's not worth it - just go somewhere else. More