Dave Smith Ford

We just happened to pick Dave Smith by chance. We were interested in the Ford Escape and this dealership was the closest to us. We were very satisfied with the way Larry handled us and of course we bough interested in the Ford Escape and this dealership was the closest to us. We were very satisfied with the way Larry handled us and of course we bought the car. We love it. More

I walked into the dealership myself and was greeted immediately by a very lovely woman who spoke to be briefly and then called John Hana's over to me. I had always purchased vehicles from a friend who immediately by a very lovely woman who spoke to be briefly and then called John Hana's over to me. I had always purchased vehicles from a friend who's dealership closed. John made me feel very comfortable immediately. He showed me all the cars I was interested in, we took the Fiesta out for a ride and I was hooked. I did get the fiesta and was pleased with my trade and my lease price. I would highly recommend Dave smith and would highly recommend John without reservation. He didn't pressure me and made me confident with my decision. He took care of contacting the DMV, my insurance company and Wells Fargo who I had the loan with my trade. He did everything for me! I came back to the dealership an hour and half later and drove off in my brand new Fiesta. I love this car! Thank you John for making my experience so easy and pleasant! AAAA++++ experience! More

I had a poor running 7.3 powerstroke; the truck was missing, bucking, shaking. I brought it in to have the truck diagnosed by a (hopefully) knowledgeable ford diesel tech. I asked the service writer wh missing, bucking, shaking. I brought it in to have the truck diagnosed by a (hopefully) knowledgeable ford diesel tech. I asked the service writer whether or not their diesel tech was good and had experience w/ the 7.3 diesel; I did not want to waste my money or throw parts at a problem. I was assured by service writer "Mike" that they had a good diesel tech and he knew the 7.3 diesel engine. After $$400+ spent on diagnostics (which I would have been fine with had they fount the problem) and several incorrect diagnoses that they (to their credit) called me back and let me know were not correct (except for bad ecm which they claimed died randomly as soon as they tried to read codes - cost me $300), they ran out of Ideas and wanted to keep my truck longer. They claimed (incorrectly, according to affidavit from my initial purchase dealership in missouri) that they couldn't read any other codes or do any more diagnostics until they fixed two irrelevant faults in the ECM. These codes were a waste-gate selinoid fault and an exhaust back-pressure sensor fault. I told them those things had been disconnected for years and are irrelevent to the problem I'm having. I told them at this time that I didn't want them to continue and I would pick up my truck. I had intended to take it to a different (hopefully more competent) diesel mechanic who has years of experience with the 7.3 in Ford Trucks. Before I did this however, I decided to check a few things myself as I had some time that evening. FIRST thing I checked was my fuel pressure with a cheap ($5) gauge and then looked in my fuel filter housing to see how fast it would fill up w/ fuel - turns out, NOT very! The gauge I bought was reading around 15psi when the key was initially turned on, but after the truck ran for a minute or two dropped to below 7 psi; this is when the truck started bucking and missing. I replaced the fuel pump w/ a brand new NAPA pump (less than $180 part) and my truck runs like new - all the problems have been solved. When I called service writer Mike about the solution and my disapointment - he fed me a load of nonsense and untruths about fuel pressure unable to be checked because of two other faults in ECM - my initial sales dealership in missouri (the head service manager) told me this wasn't true and that fuel pressure and other tests could be run. Mike was making things up to excuse the poor knowledge and diagnostic ability of his staff and himself. This service department is NOT to be trusted on any diagnostic work - especially on diesel trucks. Their customer service when confronted with the facts was abysmal and they had no interest in making this "right" or keeping me as a customer (I have frequented this dealership for minor service for the last few years). I will strongly recommend against using this service department or dealership until at least some attempt at better customer service is made; I understand techs can screw up or misdiagnose, or may just not be up to snuff, however, how they handled their failure with me, the customer, was awfull. GRADE: F More

Dave Smith Ford is a very accomodating dealership everyone is very knowledgeable with the vehicles they are selling. They are very polite and I had my new Explorer within 2 hours from the time I walk everyone is very knowledgeable with the vehicles they are selling. They are very polite and I had my new Explorer within 2 hours from the time I walked in the door. Other dealerships I visted the salespersons were very pushy and arrogant but not Dave Smith employees they made me feel very comfortable with the purchase I was making. They made sure I was making the right choice for my needs in a vehicle. Thank you Dave Smith, Eric and Kevin you all made my visit an enjoyable purchase. I highly recommend your dealearship to anyone looking for a new or used vehicle. My cousin recently purchased a used vehicle and she was very pleased with your service. You are a "KEEN" dealership.. Knowledgeable Experts Efficient Nice.... More

While enroute from Michigan to New Hampshire My ford F150 broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. T broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. The mishap occured on Saturday evening after the service department closed and the vehicle was left in their lot for the weekend (no storage charge). On Monday I contacted the Service department and they informed me that they were aware of my vehicle and would contact me promptly after assessing the situation. I was contacted about 2 hours later with a diagnose of the repairs and a price. The work was completed the same day and arraingments were made to pick up the vehicle on Wednesday. The service department provided me with a pick at the airport even giving me the driver's(Brad)cell phone to notify him when I arrived. Breaking down on the road in an unfamiliar area can be very frustrating. Dave Smith Ford and his employees made this situation a little easier to handle. I would recommend this dealership to anyone traveling over the road that is in need or repairs. Paul M. More

I have been in business for 38 years and I have dealt with many people in that time. My experience in business has taught me who good service people are! After meeting Larry Hickmont, Sales Consultant, I with many people in that time. My experience in business has taught me who good service people are! After meeting Larry Hickmont, Sales Consultant, I felt very comfortable working with him. Larry was honest right from our first meeting. He gave me an estimate for my Ford F150 that beat the other two major dealers in the area right from the start without having to do any horse trading! He also answered ALL my questions clearly and understandably. The other two other major dealers I visited in the area both gave me the feeling that I was not getting the best deal I could from them. After I drove out with my new truck Dave Smith Ford called me to tell be that an error was made in my purchase price and I was overcharged $1,000 for my truck. They reimbursed me. This might have gone unnoticed with all the paperwork you must sign and all the figures to read buying your new vehicle. Even being in business for many years doesn't give enough experience to see everything and when you are siging all your papers when buying your new vehicle and you are in a "mode of excitement"! PLEASE all know that the staff at Dave Smith Ford are truly professional people! I LOVE MY FORD F150 King Ranch! THANK YOU DAVE SMITH FORD! More

Bought a used car there previously and went in to test drive a used Mazda, but left with a brand new 2012 Ford Fusion SEL!!!! Larry Hickmott went out of his way to make sure I was able to lease a brand ne drive a used Mazda, but left with a brand new 2012 Ford Fusion SEL!!!! Larry Hickmott went out of his way to make sure I was able to lease a brand new, fully loaded car at an affordable price with all the perks! I highly recommend him for anyone looking for a new or used car. More

I had just been involved in an accident with my '01 Caravan, other party's fault, and I have been dealing with a lot of hassle on their side of getting my losses compensated. I stop at Dave Smith Fo Caravan, other party's fault, and I have been dealing with a lot of hassle on their side of getting my losses compensated. I stop at Dave Smith Ford one rainy Saturday, and immediately, a sales rep is out there, asking us my price-range, what sort of vehicle I was looking for. Within a short while, he had toured the vehicles within my meager buying power, and I was shown the one! A lightly used 2005 Buick LeSabre with unbelievably low mileage, great mpg, fantastic condition, and a great lifetime powertrain warranty. The sales rep was knowledgeable about the history and the reliability of the vehicle. It was tempting, but I continued to shop around at several more dealers. I had nothing but inexperienced, indignant, or ignorant sales reps that got me no-where closer to closing in on any worthy vehicles. I was going to go to a few more used-car lots, but I was sure that this car at Dave Smith Ford was the only great deal out in this market! The purchase of the vehicle went swiftly, and I've had the best dealer experience in my life. I just wish that other dealers could operate in the same manner, reliable cars, honest prices, and great customer service, but if that happened, then Dave Smith Ford may end up with less business! Dave Smith Ford: Honest, customer satisfaction oriented, The BEST! More

Saw an add on cars.com for a 2009 Ford Fusion and called to make an appointment to test drive the car. Upon calling, Larry Hickmott answered, and was waiting at the door ready to greet us even before we set to make an appointment to test drive the car. Upon calling, Larry Hickmott answered, and was waiting at the door ready to greet us even before we set foot into the dealership. We had no previous expectations of coming home with a car, but to our surprise, we bought the car within a few hours, traded in an old, high mileage van, and found out the car was covered under a lifetime power-train warranty. Larry patiently answered all our questions and explained all the details without beating around the bush. The driver door handle had a crack in it which was discovered the next day and Larry took care of everything, placed an order for the part and had it replaced. Furthermore, due to some errors in the paperwork, some papers had to be resigned with the correct information for which Larry came to us at our convenience. Larry has been phenomenal throughout this entire experience! I HIGHLY recommend him and Dave Smith Ford! More

We recently purchased a brand new Ford Escape from Kevin B aka Duce; in the past 11 years we have bought 9 vehicles and that's no lie as my husband loves cars. Kevin was by far the nicest dealer that we hav B aka Duce; in the past 11 years we have bought 9 vehicles and that's no lie as my husband loves cars. Kevin was by far the nicest dealer that we have dealt with in a long time, he called when he said he was going to, followed up on the things that he said he would, and the best part was the Escape is a terrific car. When it is time for another car we will be heading back to Dave Smith Ford and Kevin. More