Dave Smith Coeur d'Alene

sold my mother $3750 extend warranty. mary said was just like factory warranty my mother is 76 years old and has heart failre and now kiney failure wich they knew about and recomeded this company (warrant like factory warranty my mother is 76 years old and has heart failre and now kiney failure wich they knew about and recomeded this company (warranty solutions)inner cooler went out and tey denied the claim after her truck was towed to ford garage .rich neyman said it was coverd over 14 day in shop and 17 phone calles to mary and rich at dave smiths and then being blowen off and told to call (don santos wachovia)and (mike santos warranty soluations ) total to date $4440 with car rental .and they have done nothing and 4 calles to mary wich she never returned but i did get ahold of her one tim and she told me i need to call this guy named dean with wachovia who is head of warranty solutions and nothing has been done but claim was denied now .. rich neyman had told me he could no help me any more cause mary had sold the warranty i need to deal with her , she wont return calls and now the want to prorate my $3750 by the miles i haveput on the truck and monthes it was coverd .. but it was never overd !!the truck was baught to pull a 5th wheel 36 'warranty said if truck is pulling trailers it voids the warranty truck was fully equiped with banks hiperformance parts warranty says if rig is equiped with after market hi performance parts it voids warranty dave smiths knew we baught it to pull a 5th wheel and they knew it was equiped with banks performance parts and all they have done is pass the buck .. i can not belive they would take advantage of a elderly person with health condition that she has .and now they say they will pay us back but i will take ix to eight weeks to get the check cut ???? another ploy to blow her off no papers sign to release fund no papers sign to release warranty solutions ?? and rich neyman said he would e-mail me stateing that he would refund her money all of it,,they took her money and ran not to mention that she spent 26k on the truck cash ,looking at warranty solutions they have a dealers insentive programe this company has taken advantage of a dieing elderly woman and feel that theyope that she will just die and no one will ever know what they have done to her !!!! what a bunch of crap ... More

THE SALES DEPARTMENT GENERAL MANAGER IS AN EXTREMELY NON-PEOPLE PERSON; HE ARGUES WITH CUSTOMERS; HE SAYS, "WHAT EVR" TO YOUR FACE; HE IS RUDE AND MEAN TO CUSTOMERS. HE WILL NOT WORK THINGS OUT WITH THE NON-PEOPLE PERSON; HE ARGUES WITH CUSTOMERS; HE SAYS, "WHAT EVR" TO YOUR FACE; HE IS RUDE AND MEAN TO CUSTOMERS. HE WILL NOT WORK THINGS OUT WITH THE DAVE SMITH MOTORS REPUTATION IN MIND. HE IS NOT CUT OUT FOR THIS TYPE OF WORK, ESPECIALLY IN THE FIELD OF RETURN CUSTOMERS. HE SMIRKS, AND LAUGHS AT THOSE WHO HAVE TO "FIX" AN AUTO THAT THEY BOUGHT 8 HOURS PRIOR(OF COURSE, WITH THEIR SERVICE DEPARTMENT. HE IS VERY DETRIMENTAL TO THE DAVE SMITH MOTORS NAME. More

This dealership represents all that American car manufactures are trying so despartly to change-bad reputations. After purchasing a car at another dealer I learned that the finance people at Dave S manufactures are trying so despartly to change-bad reputations. After purchasing a car at another dealer I learned that the finance people at Dave Smith Auto Sales in Kellogg Idaho ran another 4 inquiries on my credit lowering my score by 8pts. I had phoned the sales person DC and withdrew my intent of purchasing a car and requested the return of my deposit. Knudtsen (the dealership I did purchase from) ran a total 3 reports. Dave Smith ran a total of 11. Isn't there some ethical concern here? Is it illegal for a dealership to run unathorized credit reports? More

Lube Oil Filter on my 07 Diesel 3500 went smoothly, was cost effective and only took about an hour and fifteen minutes. (they had estimated an hour). The only complaint I had was that they could have done cost effective and only took about an hour and fifteen minutes. (they had estimated an hour). The only complaint I had was that they could have done a better job washing the truck. (but then again I am a bit of a perfectionist) More

I made an 11 am appointment for service and my car was not done until 2:45pm! this was for lube, oil filter. simple service. when I went to pick my car up, even after bieng assured it would be washed and not done until 2:45pm! this was for lube, oil filter. simple service. when I went to pick my car up, even after bieng assured it would be washed and vacuumed, the car was dirty when I got it. The chrome rims still had grime caked on them and the carpet did not appear to be vacuumed. Nor did they have a loaner car as I was assured by nicole, I had to pay for a taxi to work and back to get my car.I brought this to the attention of the service manager and his response was, well sir, we told you we would try to fit you in....in other words they were doing me a favor and I should feel lucky? The service lady named nicole said, in front of john the service manager "well we don't get down on our hands and knees and scrub the tires!" I then took my complaint to Joe the general manager and was told by him," I am too busy today to deal with this. You will have to call monday to make an appointment with me to solve this." On Monday, I took time from work to go to his office, sat in the building for 30 minutes waiting to see him. I was told by the secretary that he was busy. No-one even called him to tell him I was there! I then left, called his office and left a message and my number. After 3 hours I had not recieved a call back, so I again returned to his office. This time he was there, but told me I would have to come back the following day because the service manager was off that day and he did not want to talk to me without him present because "You could be wrong and he could be right" At that point I was a little upset and asked if he had ever heard ' the customer is always right?" He ordered me from his office. I then called the Owner Ken Smith of dave smith in kellogg. I could not be happier with Mr. Smith. After explaining the situation with frontier sales, Mr Ken Smith said he would take care of it. 5 minutes after I spoke with him, The general manager of frontier sales called me and scheduled a time to pick up my car to detail it. GOOD JOB MR KEN SMITH! The thing is, I had to go over the head of JOE ORSI the manager of FRONTIER AUTO SALES to get a simple thing like washing my car and vacuuming it. I recommend taking your vehicle to kellogg, they have always been the best. They always do a great job. More