Dave Sinclair Ford

Very satisfied, as usual. I have dealt with Matt Hackney for the past 8 years and I will continue to do so. Matt is always so very knowledgeable and willing to do whatever he c I have dealt with Matt Hackney for the past 8 years and I will continue to do so. Matt is always so very knowledgeable and willing to do whatever he can to take care of my vehicle in a prompt and courteous manner. Matt is a very fine representative of Dave Sinclair Ford. More

Thank you for being so patient and ensuring that I left with what I really wanted. I didn’t have to settle. Thank you, Mike! with what I really wanted. I didn’t have to settle. Thank you, Mike! More

Purchased 2018 Explorer Patrick was great, very helpful and interested in our needs for a new vehicle. They were super busy but made sure we were taken care of. Great exper Patrick was great, very helpful and interested in our needs for a new vehicle. They were super busy but made sure we were taken care of. Great experience and love my new Explorer. More

Great service in office area. Only problem we had was poor job detailing truck for pick up. We are taking truck back today to get this resolved poor job detailing truck for pick up. We are taking truck back today to get this resolved More

Terrible experience Repair shop lied to me and took 2 weeks longer than expected and didn’t properly fix something so I had leave it an addl 2 days, also I have a pending Repair shop lied to me and took 2 weeks longer than expected and didn’t properly fix something so I had leave it an addl 2 days, also I have a pending charge of $300 on my card for the rental they promised to pay after my insurance coverage ran out. More

Quick Service Joel Langenstein greeted us at the door and within a few minutes we were looking at the truck we inquired about. We went on a quick test drive and pur Joel Langenstein greeted us at the door and within a few minutes we were looking at the truck we inquired about. We went on a quick test drive and purchased the vehicle that day. I would recommend Joel again. Sam was very nice and helpful as well. More

no problems at all Neither have a problem whoever I speak to at the dealership. Doesn't try and see me a service I don't need, Would not do to another dealership Neither have a problem whoever I speak to at the dealership. Doesn't try and see me a service I don't need, Would not do to another dealership More

Good pricing; Poor Commentary Great pricing and product. Honestly, the sales staff was an issue that I saw as a means to an end because they had the vehicle I wanted at a good pri Great pricing and product. Honestly, the sales staff was an issue that I saw as a means to an end because they had the vehicle I wanted at a good price. The sales staff kept on calling me "young lady" and told me I could "snapchat" my purchase. They asked if I had ever driven a truck before and why I didn't smile more. The manager seemed genuinely shocked that I would ask several questions about the vehicle itself and the purchase process. While I truly feel that the salesmen had no ill will or malintent, they are clearly woefully ignorant and have institutional, stereotypical roles about gender and age. Just because I am a 35 year old single woman, does not mean I need to be treated with that level of disrespect. My mother accompanied me on the second day and they started talking to her about their personal medical issues, simply because of her age. The staff needs training on diversity- specifically when it comes to gender and age. I felt uncomfortable and what should have been a celebratory experience about the second largest purchase you will make next to a house, was awkward and full of malaise. Additionally, when it came time to the loan part, we had to sit and wait for an hour and were not part of the process, which is unlike any other vehicle I have previously purchased. I want to be part of the experience, seeing what lenders they are using and the interest rates each one offered, rather than sitting in the front, where I had to ask for a bottle of water among the everyday chaos of people coming and going through the front doors. I feel like people could be taken advantage of in that scenario if they did not do research before hand about credit, interest rates, etc. I also was told the vehicle would be detailed and ready to go the next day. When we arrived at the agreed upon time, the vehicle had not even been washed yet, when they had several hours the day before to complete this, which is completely unacceptable. I honestly feel like because the dealer knows they have a product people want, they have forgotten the customer comes first. More

New Car Overall, the new car purchasing experience was great. Cindy Hutchcraft was helpful and never pushy. Without a doubt, I would purchase another car fro Overall, the new car purchasing experience was great. Cindy Hutchcraft was helpful and never pushy. Without a doubt, I would purchase another car from Dave Sinclair Ford. More

Another satisfied customer! Salesman Patrick Willett took the time to go over the vehicle options and how they work and he was excellent of taking care of my needs of purchasing Salesman Patrick Willett took the time to go over the vehicle options and how they work and he was excellent of taking care of my needs of purchasing a new vehicle. GO Patrick! More