Dave Sinclair Ford

The worst dealership and customer service that I've ever seen!  I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he sa seen!  I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he said "yep still here with your name on it do u want to take a test drive".  I said yes and to get my financing ready to purchase the limited.   I gave all my information to terry and he said he walked it back to the finance manger to get me approved for the truck.  I told terry I would be arriving at 5:30 on 04/25/2012 at the dealership to pick up my new truck.  I arrived at the dealership and asked for terry and they paged him to the building.  I stood outside and watched a salesman  driving towards me on a golf cart.  The salesman stopped at a white ford truck that looked similar to a limited and wrote down the stock number.  He then got on his golf cart and drive towards the building.  He got off his golf cart and walk by me and told me to wait he had to talk to the manger.  At this point I figured something had gone wrong and that they sold the truck prior to my arrival.  The manger walked out and terry and said nope the truck gone and was delivered last night.  I asked the manger if he was sure and he said yep.  The manger then tried to offer me another vehicle at which I was not interested in.  The facts are that I called several times to confirmed my truck was still on the lot.   I wasted my valuable time and gas money to go up there and purchase that truck.  I would advised family and friends do not buy anything from Dave Sinclair ford dealership.  I believe that his dad said if it not right we will make it right.  I believe this was not the case today. It has been a sad event at Dave Sinclair ford today. Respectfully submitted  Valuable customer More

Jan 31st. I searched internet for a Flex. Made several inquires to Dealers. Found one I like at Sinclair. Talked to Gena about car....great vehicle, checked price, great deal. Asked her if we could buy inquires to Dealers. Found one I like at Sinclair. Talked to Gena about car....great vehicle, checked price, great deal. Asked her if we could buy over the phone if we put down money. Then Mike called and said that in order to get the $5,000.00 Ford rebate (it expired on the 31st) Need to fax copy of Drivers license, and credit card, and fill out on line credit app. After he got my fax, he would send a form for us to sign that we were buying the car. Later in the day, I received a call from one of the other dealers that I made an inquired to. I told them I had found a vehicle and would be driving to STL to get it on the weekend. They said, why? We'll get it here for you. (We live in NW Missouri. STL would of involved an overnight stay and $$ for hotel, food, and gas) So, we went to the other dealer, they started the paperwork, called Sinclair (Sinclair dealership closed at 6 pm) Sinclair said their trade person left at 4, and so our person was to call back the next day. They did. Sinclair first told our dealer, they couldn't' find the vehicle, they thought it had electrical problems and weren't sure where it was. They told our dealer that they weren't happy about sending the vehicle, and they wanted a trade...OK...Then approx. about 4 pm (on the 1st), my dealer called and said it was all arranged that someone was leaving Sinclair at 4:00 am the next morning and our vehicle would be at our dealership Thursday. (We had left a $1,000.00 deposit with our dealer, and our dealer stated that all the papers had been filed with Sinclair) Around 5:00 pm that same day I received a message from Randy (a Mgr. at our dealership) that Sinclair called and told them there was hail damage on the vehicle. I called immediately and said, I want the vehicle they can reimburse me the hail damage insurance $$ or fix it. Our person said they'd get in touch with Sinclair. I believe they practiced unethical business because at NO TIME did Sinclair ever inform my dealer that there was hail damage until late that afternoon. ALSO.... they were going to sell me the vehicle over the phone, had requested a down payment, and NEVER mentioned anything about an electrical problem or hail damage! After several phone calls, from myself and my dealer, on Thursday they told us there was hail damage. (This was in the afternoon about 3:00 p.m. It took all day for them to "locate" the vehicle. They actually said someone had taken it to an auto show at some point and lost track of it.) I’m not understanding…how did they agree to ship it in the first place if they couldn't even find it? I had to get the President/GM of the company involved. He’s the one that found it, and verified that there was hail damage. My dealer said they had had the vehicle on their lot for over 360 days. Sinclair admitted to my dealer the hail damage occurred in May. My dealer warned me that it was risky buying this vehicle. One person said there were electrical issues with it, one said no. And we don’t know how much it would cost to fix the damage. I opted not to purchase it, and so now, I have no new vehicle as the $5000.00 rebate ended the 31st. More