Dave Sinclair Ford

Horrible Customer Service After the Sale So my daughter bought her first car from Dave Sinclair Ford. A used 2008 Mazda 6. She doesn't make a lot of money but was proud to be able to afford So my daughter bought her first car from Dave Sinclair Ford. A used 2008 Mazda 6. She doesn't make a lot of money but was proud to be able to afford a used car. Not only did she buy the car but purchased a 4 year warranty for $2400 as well. After a month, and about 300 miles, the car would not start. My daughter had it towed to the dealership and said it should be ready next week. When we inquired about a rental car, they said hold on and then told us they were going to quickly check the battery. Sure enough it was the battery and they said it was not covered under warranty. I figured as much. However, after one month, they should cover the cost of the battery. Their slogan is "If it's not right, we'll make it right for free". That's BS. They said they would do it for 1/2 price. I said no, A multi-million dollar company can cover a battery that we had for a month. Dave Sinclair Jr (I believe) came out and I told him the same thing. They should be replacing the battery at no charge. He would not budge from 50%. I immediately pressed send on my negative review of the dealership on Facebook and that upset him so he said now he would not cover any of the battery. That's fine, I bought the battery for my daughter and paid full price somewhere else (Dave Sinclair will not get anymore of my money), walked through the service department and installed it, drove the car off the lot and will never visit or buy from them again. While buying the new battery, I made sure everyone inside the Auto Part store heard my story. Their slogan should be "If it ain't right, we might make it right for 50%". Made your dad proud today Jr. More

horrible, worst experience from a dealship This was by far the worst experience I have ever had from a dealship. Ive had to take three separate trips back to the dealership because of paperwork This was by far the worst experience I have ever had from a dealship. Ive had to take three separate trips back to the dealership because of paperwork/registration errors by them. Sales or the service center never return calls, Multiple different people that I've delt with have promised a call back and they never do. Had my car in service for over a month. It seems like its problem after problem with these guys. More

Did not receive what was promised I originally gave a favorable review of Dave Sinclair, but my opinion has changed I was promised and told in front of the finance person by the salesp I originally gave a favorable review of Dave Sinclair, but my opinion has changed I was promised and told in front of the finance person by the salesperson, he already ordered the extra key service and the hatch piece that was missing on the car. It is not almost 3 months later and I have not received either one. I called the salesperson, and he once again asked for my number and said he would call me back, however, he has failed to do so. VERY DISAPPOINTED in the this dealership. Julie Horstmann More

I have bought and leased several trucks from this dealership. I requested and online quote for a 2013 Escape that showed 8 miles on it in the ad. I received a quote with a good price. I called and ma dealership. I requested and online quote for a 2013 Escape that showed 8 miles on it in the ad. I received a quote with a good price. I called and made an appointment and stopped by for a test drive. At first he was unable to locate the vehicle. He asked another salesman who informed him the car was a demo and had been brought back the night before. So I asked what does Demo mean. He explained that buyers take it home so as to not put more miles on their trade-ins. I didn't quite understand this but ok. We rode around and found the vehicle. It was covered in a heavy dust including the windows, ( like it had been driven down a dirt gravel road). At that point my mind was already telling me NO not this car. I looked around the outside of the car to see if there were any scratches but I couldn't see through the dust. I took it for a test drive and it drove fine, however it had 6729 miles on it. When we got back I went in and talked to the salesman and told him that I did not consider a car with this many miles to be new. I wasn't going to pay a new car price for a car that had already been used by I don't know how many people. I was not happy with this experience and think this should have been handled differently. I called early in the day and told them about what time in the evening I would be there. I would think someone would have told the salesman what car I was coming to see and he could have made sure what condition it was in to show it. When I got there he didn't know what car I was there to see. Somebody dropped the ball here. The next day (today) I went and bought a 2014 Escape from Bommarito Ford and my experience couldn't have been any better. More

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from. More

took mother in law for new fusion. am a retired ford employ salesman would not give the employ discount. said you cant get rebate and employ discount at same found out later you could employ salesman would not give the employ discount. said you cant get rebate and employ discount at same found out later you could More

On 3-11-3 went to Dave Sinclair Ford to look at a mini cooper it was snowing so i went in side to see if i could look at it and was greeted by Mr Sinclair he ask if i need help told him would like to loo cooper it was snowing so i went in side to see if i could look at it and was greeted by Mr Sinclair he ask if i need help told him would like to look at the mini cooper he went and got a sales person he came right over . Matt the sales person was great . He cleaned off the car took it for a test drive after that made a deal. On 3-2-13 i picked up the car Matt was great to deal with and the Finance Department was great . If you go here ask for Matt great to deal with More

Had a great car buying experience at Dave Sinclair Ford! I was searching all over the STL for a decent running low mileage well priced pre-owned vehicle for my 16 year old daughter. Upon arriving, I was ins I was searching all over the STL for a decent running low mileage well priced pre-owned vehicle for my 16 year old daughter. Upon arriving, I was instantly greeted by a pre-owned salesman named Christian Keating. He was very polite and interested in my specific wants and needs for my daughter. He offered several fantastic options and allowed me to test drive each vehicle. I was very impressed by his knowledge of each the vehicles specs and features. The salesman was awesome and I feel I got a great deal! Sending my brother in soon to get a truck! More

This was a terrible car buying experience. The car we came to look at was not even there after we drove an hour and a halt, even though we were told it was. After wasting many hours there, we finally bou came to look at was not even there after we drove an hour and a halt, even though we were told it was. After wasting many hours there, we finally bought a 2011 Malibu for a much higher price than the one we came to see. When we came back with our chashier's check to get the car, they had decided to take the GM certification off and had removed the key fob with the remote start button and switched it for a plain one. We ended up buying the car, but after nearly a month we have received no paperwork and I can't even get the car licensed. I have made repeated calls to the sales manager, Mike Hatfield, and have been promised paperwork repeatedly, but have never received anyting. These people are dishonest and disorganized. Nobody there even seems to know what is going on.It took forever to get anything done and then nothing was done right. Take my advice and shop elsewhere! More

This was the absolute worst experience I have ever had trying to buy anything. Everyone was rude and unfriendly and acted like they didnt care if they sold you a vehical or not. I went to a different deal trying to buy anything. Everyone was rude and unfriendly and acted like they didnt care if they sold you a vehical or not. I went to a different dealership and went home with my new vehical the same day. I wouldnt suggest anyone to go to this dealership unless you like being treated like an outcast. More