Dave Sinclair Ford

Great experience with Jon Werner at this dealership My family worked with Jon Werner to buy a Nissan Murano Platinum Edition Crossover. Jon Werner located exactly what we were looking for within minutes My family worked with Jon Werner to buy a Nissan Murano Platinum Edition Crossover. Jon Werner located exactly what we were looking for within minutes, emailed pics and details, transferred the car from another location and then drove the car to my home that day for a test drive. Jon had our paperwork ready to go by the time we came up to the dealership, just a few signatures and we were out of there with a beautiful vehicle. The purchase process was easy, streamlined & no pressure - we got a great deal on the car and are very happy. If you're looking for a new car call Jon Werner he is truly a pro :) More

Bad to worse I purchased a brand new 2014 Focus and started having problems at 15,000 miles. I was told that, although there was no recall, there was a known defe I purchased a brand new 2014 Focus and started having problems at 15,000 miles. I was told that, although there was no recall, there was a known defect with the clutch in the automatic transmission. I took my car in three times - the first I was told the problem wasn't bad enough, come back when it got worse - to have the clutch replaced. At 12000, the front right ball joint went bad. Everything from the initial purchase until the day I traded it in for a Chevrolet on 10/01/2016 made me swear I will never go back to this dealership. More

Awful service It was the worst experience at a dealership I ever had. Awful service both Marty Shoemaker and Tom Biermann. if you think to buy a car from these peo It was the worst experience at a dealership I ever had. Awful service both Marty Shoemaker and Tom Biermann. if you think to buy a car from these people well you need to think twice More

Terrible Customer Service! Tried to get an OTD price for my Vehicle and they refused. They told me to go find the best price I could find and that they would beat it by $1,000.0 Tried to get an OTD price for my Vehicle and they refused. They told me to go find the best price I could find and that they would beat it by $1,000.00 They also wanted to profit a minimum of $4,500.00 on my trade in. I have purchased my last four vehicles form them but ever since John left and James took over it's terrible up there. The rudest sales people ever, some even dissed the current management. Wow, I couldn't leave fast enough! Folks anyone who won't give you a an OTD, (out the door) price are NOT competitive and have something to hide. They made a mistake by taking my Build sheet and writing on it, I reached out a grabbed it before I left since it was mine. and they had written on it "We could sell for 36 -37" and they only offered me $31,500.00 but still refused to give me an OTD price to purchase a new vehicle, unbelievable. One salesperson grabbed the paper work out of the Sales Managers hand and said this is family give it to me as he was part of the Sinclair clan, I felt so sorry for Sales Manager as you could see the how bad he felt. Folks, beware this is NOT the place Dave worked so hard to make what use to be a great Dealership, unfortunately it has fallen way down the scale. There are other Dealerships out there that will treat you properly. Dave is rolling over in his grave to be sure! I had told them that I wasn't interested in playing any games but that is exactly what they did. Stay away! You've been informed! More

Poor Customer Service!! Bought vehicle in February of 2016 and 3 months later had multiple problems. I will never go back to dealership because they blew me off and were not Bought vehicle in February of 2016 and 3 months later had multiple problems. I will never go back to dealership because they blew me off and were not concerned with helping me. Every employee I have interacted with has been rude and unprofessional. I would not recommend anyone to Dave Sinclair dealership. More

Used cars-Get inspected before purchase! Wanted to purchase a used Escape. Quantity is definitely the name of the game here, but be warned about QUALITY. Lots of cars from which to choose. Wanted to purchase a used Escape. Quantity is definitely the name of the game here, but be warned about QUALITY. Lots of cars from which to choose. We settled on a 2014 Escape and took it to our mechanic for an inspection before negotiating price. Mechanic advised that the car was very rusted for its age and would not advise purchasing it. Back we went and asked to see cars that they knew would be clean. We picked out a second 2014 Escape and took it to the mechanic. This time the car had serious safety issues including a slash in the tire with cord showing, plus two nails in the same tire, a leaking drive axle (which should still be covered under warranty), rusted and pitted rotors and a heat shield that was torn and causing a fire hazard because it was almost touching the exhaust system. We went back to a new salesman (the first passed us off to another guy) and asked to have the safety issues fixed. He went to talk to his manager, then came back and said he needed to help another customer. Twenty minutes later he came to us again and said the service dept was closed and he couldn't get these items checked out tonight, but he would call us in the morning with a response. He added that since we found all these things wrong with it, they would probably not be able to sell it for the price that was listed but would have to raise the price to cover the repairs. Never heard from him again. If they legitimately missed these items when they bought the car from auction and then put it on their lot, they have some serious quality control problems in their service department. If they did know of these issues, but tried to sell the car anyway, they have some serious safety and morality issues. We were purchasing this car for brand new drivers to use. Scary to think they could have been on the road with this vehicle. DO NOT BUY A USED CAR FROM DAVE SINCLAIR WITHOUT HAVING IT INSPECTED BY AN INDEPENDENT MECHANIC! More

Very slow....non-professional... outcast customers I went Dave Sinclair to purchase a used car. I was there over three hours include having conversation with sales person for 30 minutes. Even he left m I went Dave Sinclair to purchase a used car. I was there over three hours include having conversation with sales person for 30 minutes. Even he left me without saying anything for thirty minutes. If you love to be an outcast, this place is the perfect for you. More

Jerked around for a week. you know... in the last week ive dealt with dave sinclair ford on a 2016 mustang which i was mis-quoted a price on which i put a 500 dollar cash depos you know... in the last week ive dealt with dave sinclair ford on a 2016 mustang which i was mis-quoted a price on which i put a 500 dollar cash deposit on that i tried to get back on 3 seperate occasions the first 2 of which none of the 4 people who could "sign" the check for my refund happened to be at work, then had the trade in value i was quoted on my truck randomly reduced by 1300 dollars, then when looking at a 2016 ford fusion that i was asked to sign paperwork agreeing to a price, which i did, only to have the salesperson disappear then return with a new price that was 2000 dollars higher, and then to top it all off over the last 2 days the used side tried to sell me a 2015 mustang that was already sold. in the last week ive spent at least 8 hours sitting in this dealership only to be jerked around. and like a bill collector ive been called at least twice a day and received multiple emails trying to sell me a sold vehicle. you know the reason i was trying to buy a ford? because they were the only american company not to take bail out money from the government... but now... im really considering a Camaro. More

Inexcusable Treatment by Salesman I found a 2016 Escape online and contacted the dealership via the Internet. I was made an appointment with Mike Havicon. I arrived on time and we wen I found a 2016 Escape online and contacted the dealership via the Internet. I was made an appointment with Mike Havicon. I arrived on time and we went for a test drive. I tried to engage him in conversation during the test drive, he acted distracted. We got back to the dealership, we sat, he took my information and said he'd be right back. He walked to another office and stood there for at least 10 minutes. I almost left then but thought maybe it was legitimate. He finally came back and we talked about the price. He gave me the price without the $2000 "Get Into the New" Trade In incentive. When I questioned him about it, he acted like he wasn't aware of it. This rebate has been offered by Ford since the beginning of the year, how could he not be aware. He was disinterested and acted like I was wasting his time. I left feeling like I had stepped back in time. I will never go to Dave Sinclair again nor will I refer anyone else to them. I purchased a 2016 Escape from Sunset Ford in Waterloo, IL. More

Sold me a lemon, followed up with poor customer service. I purchased a certified pre-owned 2014 Ford Fiesta in August 2015. I expected to be purchasing a more reliable car since it was certified and went thr I purchased a certified pre-owned 2014 Ford Fiesta in August 2015. I expected to be purchasing a more reliable car since it was certified and went through all of the extra checks (and cost a bit more). Even though being certified pre-owned guarantees the customer 2 keys, I was informed at the point of purchase that the dealer only had one key. I was informed by Randy Break, my salesman, that he would have another key made for me and delivered to me the following week at the latest. It wasn't. In fact, it took the better part of three months, taking to multiple people and explaining the situation many time to get the key. On top of all of this, I had to take the vehicle in for service three times in the first 8 weeks I owned the car. I found out the CVTransmission which I had specifically asked about during my test drive needed two new clutches (covered by a Ford recall which I was told had been taken care of prior to my buying the car) and it continues to rattle and shake more than any vehicle I've ever driven. Additionally, the cooling fan went out a few weeks after I drove the car off the lot. I had to have my new car towed 30 miles and when I got to the dealership I was reluctantly worked into the service department's busy schedule. This brings me to my overall experience with the Dave Sinclair service department... it was bad. All around. All three times I had to take my vehicle in for service in the first several weeks I owned the car I had to wait at least two days longer to get my car back than I had initially been told. Every time I was informed their service department was way too backed up and behind schedule to have the vehicle done on time. The most recent time (and what will most certainly be the last time) I was there, I waited 30+ minutes after paying my deductible for a tech to bring my car around. I went back in three times to inquire where my vehicle was, each time being told it would be brought right around and that I should be patient. After handing me my keys, the tech expressed surprise that the vehicle had just been sitting back there in the middle of the lot - had I told someone I was waiting for my car? Every interaction I had with Dave Sinclair Ford was a frustrating one. My salesman Randy Break, while a smooth talker and good salesperson, failed to follow through for me after assuring me I'd have no issues with the car or they would make it right. I will say this - the dealership gave me rental cars (per the terms of my warranty) when my vehicle was in for service and on two of my three visits absorbed the cost of my deductible (though I had to call and complain in order for this to happen the second time). Overall, I'm disappointed and disillusioned with Dave Sinclair Ford. They're too big, too busy, and too unconcerned with their customer service for me to ever consider returning for service or purchasing a new car. I also cannot recommend strongly enough that you do NOT purchase a Ford Fiesta. It's cheaply made and prone to transmission issues - go with another maker's subcompact model. More