Dave Sinclair Ford

Good experience In the cold weather I heard a little bit of rattling in my car. Because I am on break from school, while I am home I was hoping to get it checked out. In the cold weather I heard a little bit of rattling in my car. Because I am on break from school, while I am home I was hoping to get it checked out. The service department got me right in and checked out my car. There wasn’t actually anything wrong, but the technician even took a test drive with me to make sure. Very thorough, and great service. More

Continued Sinclair Excellence Once again, my family was treated like "family" at Dave Sinclair Ford! Our sales Rep, Kevin Sherlock, was, as always, friendly, professional, helpful Once again, my family was treated like "family" at Dave Sinclair Ford! Our sales Rep, Kevin Sherlock, was, as always, friendly, professional, helpful, and went out of his way for us! Salesforce like that are what make the Dave Sinclair experience a great one! We got another beautiful car for a good deal AND we know they stand behind their products! I recommend Dave Sinclair AND Ford to everyone! Thanks again Kevin! Jere Reed More

2015 Ford Fusion SE Mike Bough really helped me. I went to test drive a Camry but unfortunately they already sold it, so he showed me cars in the same price range and I f Mike Bough really helped me. I went to test drive a Camry but unfortunately they already sold it, so he showed me cars in the same price range and I fell for the fusion More

New car purchase The service from Denny Willard (4th car bought from him now) is really the best. No xx and goes above and beyond on getting you the best possible dea The service from Denny Willard (4th car bought from him now) is really the best. No xx and goes above and beyond on getting you the best possible deal. It is a pleasure working with him. Mike Beak on the finance side also was a real pleasure as he not once tried to up sell me. I told him the monthly target and he finagled and discounted so I could reach that target. Buying a car is not fun in any way and when you have a team that you feel they understand it makes it a little easier. More

Update I had purchased a new phone and it would not sync with my vehicle. I went to the dealer and the updated the vehicle software and the new phone works I had purchased a new phone and it would not sync with my vehicle. I went to the dealer and the updated the vehicle software and the new phone works fine More

Took great care of my car Work was finished earlier than promised. This was perfect as I had an appointment immediately after the visit, and this gave me time to grab a bite t Work was finished earlier than promised. This was perfect as I had an appointment immediately after the visit, and this gave me time to grab a bite to eat. More

New truck purchase The service we received from our salesman Mike Havicon and our lending assistant Mike Beak was more than we ever expected. We are very satisfied custo The service we received from our salesman Mike Havicon and our lending assistant Mike Beak was more than we ever expected. We are very satisfied customers for life. More

Great body shop crew My car looked like new, they did a great job They were very cooperative in getting my car completed as quick as possible The Body Shop manager was v My car looked like new, they did a great job They were very cooperative in getting my car completed as quick as possible The Body Shop manager was very helpful and worked hard to get my car finished as soon as possible. More

Service department was fast. The service department got the appointment time I wanted and when I got Thier I was waited on on time. The service was and efficient. The service department got the appointment time I wanted and when I got Thier I was waited on on time. The service was and efficient. More

Recall work took multiple visits to 'fix right' We recently had some recall work done (we noticed no symptoms before that). Afterwards had some issues that took multiple inconvenient trips and wast We recently had some recall work done (we noticed no symptoms before that). Afterwards had some issues that took multiple inconvenient trips and wastes of our time to get them resolved. It turns out that during the repair, a part the repair attached to became messed up. To me that is not the issue so much as the 'symptoms' were obvious, occurred most of the time, and the customer service reps would just shrug their shoulders when we suggested someone should have noticed it. Then when suggesting that they could/should have some process improvement to verify things are 'correct' before returning the vehicle to the customers, they did not seem to want to hear this. Just disappointing there does not seem to be sufficient 'quality control' on work performed. I would be more upset if this were work that I had to pay out of pocket for. Definitely do not expect this level of quality control from a dealership. It takes away incentives to choose the (typically) more expensive dealerships for labor over any other repair shop. More