Dave Sinclair Ford

Vehicle purchase Sales and financing were great. However, shortly after I pulled off the car lot, I noticed a 'ding' in my windshield. I immediately called the sales Sales and financing were great. However, shortly after I pulled off the car lot, I noticed a 'ding' in my windshield. I immediately called the salesman and he said they would take care of it. They did drill it, but the break is still there since it was to large to totally remove. I am having a hard time believing this was not noticed by someone at the dealership before selling the car. So, although it should not spread, I have a car with an inch long X on my windshield. More

HAPPY CUSTOMER BRUCE IS AN AWESOME ADVISER AND ALWAYS TAKES CARE OF HIS CUSTOMERS. EVERYONE IN THE SERVICE DEPARTMENT ALWAYS FRIENDLY AND WILLING TO HELP OUT WITH AN BRUCE IS AN AWESOME ADVISER AND ALWAYS TAKES CARE OF HIS CUSTOMERS. EVERYONE IN THE SERVICE DEPARTMENT ALWAYS FRIENDLY AND WILLING TO HELP OUT WITH ANYTHING I NEED. More

Long time happy customer I purchased my 2013 Edge in July 2013 and have been a happy customer since then. The service guys listen to me when I explain what I need and have alw I purchased my 2013 Edge in July 2013 and have been a happy customer since then. The service guys listen to me when I explain what I need and have always showed me the utmost respect. If and when I purchase another vehicle, I'll return to Sinclair. More

Fix the air conditioning I was very satisfied with the workmanship and care they took with my car. Bruce Naes was very helpful and explained the procedure. Work was done in I was very satisfied with the workmanship and care they took with my car. Bruce Naes was very helpful and explained the procedure. Work was done in a timely manner and I was kept informed with the progress. Thanks More

Don't Waste Your Time Where to begin? This has been a two month ordeal. I purchased a very low mileage specialty vehicle from this dealership. All things aside this was the Where to begin? This has been a two month ordeal. I purchased a very low mileage specialty vehicle from this dealership. All things aside this was the fastest sales process of any dealership I have been to. I was in and driving away in my new car in about 90 mins. Upon reviewing the paper work, there was something noted about transmission noise in the inspection. My salesman assured me they have the best service guys and everything has been addressed. Turns out everything was not okay. Before I jump to that, I have to mention the finance guy was so incredibly pushy to sell me the extended warranty that it made it akward. Almost like he knew there was some sort of issue. Fast forward a week later and I notice some odd noises. I called my local Sinclair dealership to have them take a look. And they would not see the car for over a week. I take the car in and they have a mechanic ride with me and is pretty confident the rear end is bad. They take my car and tell me that they need to take it apart and confirm. I wait 3 days with no paperwork, no loaner, or call back. I call them and they tell me they have to take it back to the dealership I purchased from because they are going to do the repair. Again, a few days go by, no communication, I have to rent a car, and continually contact them. I finally get word that the car will be delivered back to me Wednesday. I get my car back Wednesday and the porter who delivered could tell me nothing that was done, had no paperwork, no nothing. I immediately got in and drove it to see if the issue had been adressed. I also looked under the car and could tell that the rear end was taken apart, but no idea what was done. Upon driving the car the issue was addressed but now made a terrible him at speeds above 50mph. I had to get back to work so I had my wife call the dealership and ask where the paperwork was and if they test drove it after it was done. The service manager said they spent $1800 repairing it and he personally rode in the vehicle and didn't notice any noise. At this point my wife and I are so done with this entire experience. I have made a car payment and now racked up $150 in rental fees that my salesman "assured" I would be reimbursed for. The service manager offered to buy the car back from me at full price, and offered an apology. I agreed and drove the broken car back in. My salesman greeted me and immediatley tried to get me in to a different vehicle. I declined and just wanted my money back. He finally agreed. He asked for the keys and the paperwork and said they will get this taken care of on Monday and you should have your check back in a few days, it was Friday June 15th when this was told to me. Fast forward almost 3 weeks and I still dont have my check, no paperwork at this point and no response from the dealership! I am now furious and ready to take legal action. I decide to call one more time. I speak directly to accounting and they tell me I can come in this evening to pick up the check. When I get there they have me sign the title and hand me a check for about $2500. I about lost mind as I was owed over $11,000. Of course no one could assist it was 6:30 on a Friday and "everyone" that could help was gone. We called in again the following Monday at 10a after the promised call to me never came. They straightened it out and I went that evening to get the check. I ended up paying out of pocket for the dealership fee, taxes, titling, the rental car, time off work, etc on a car that I didnt end up keeping. I did not recieve an apology or even an acknowledgment that any of it was their fault. I would not recommend this dealership, I would not bring my cars here to get serviced and I advise that you dont either. I cannot deny the fact that the all around service, communication, and lack of paperwork is absolutely disgusting. More

Great service Have taken my truck there since I purchased it in 2004. Always great service. Tom Bedbury is great to work with and greets me while I wait for the Have taken my truck there since I purchased it in 2004. Always great service. Tom Bedbury is great to work with and greets me while I wait for the work to be completed. More

2008 Mustang Airbag Recall Dealership ordered part. When it came in, they called to schedule. Bruce Naes wrote up work order. Work was preformed. No charge. I was out in 1 Dealership ordered part. When it came in, they called to schedule. Bruce Naes wrote up work order. Work was preformed. No charge. I was out in 1 hour. Excellent service! More

First Service Department Experience This was the first time I had my vehicle in for service at Dave Sinclair Ford. Service Advisor Dan Whitley was most professional about my service need This was the first time I had my vehicle in for service at Dave Sinclair Ford. Service Advisor Dan Whitley was most professional about my service needs for my car. More

Rear window replacement All parties professional. Service explained in detail, fixed and delivered as promised. Especially since I needed to leave town the next day. Was extr All parties professional. Service explained in detail, fixed and delivered as promised. Especially since I needed to leave town the next day. Was extremely happy! Will recommend them to everyone. More

First service experience Had my new truck serviced for the first time, oil change and tire rotation. Fast was in and out within 1 hour. I was surprised by the quick service Had my new truck serviced for the first time, oil change and tire rotation. Fast was in and out within 1 hour. I was surprised by the quick service More