Dave Sinclair Ford

Emissions and Safety in. Went in for the Emissions and Safety Inspections. The man that got me signed in and handled the paperwork was very friendly, despite the fact that the Went in for the Emissions and Safety Inspections. The man that got me signed in and handled the paperwork was very friendly, despite the fact that the department was very busy that day, and appeared to be low on front-end service people. I spent a little over an hour and was happy that everything passed on my Focus. As I was sitting there, though, couldn't help but notice the quite a few of the appointments were set up for re-call notices. That doesn't bode well for the Ford folks. More

The best truck for us. After shopping at a few other dealerships we found the right truck at the right price for us. We were looking to replace our 2002 F-150 with a newer o After shopping at a few other dealerships we found the right truck at the right price for us. We were looking to replace our 2002 F-150 with a newer one. Everyone was very helpful in getting us what we wanted and through the sale process as quickly as possible. We are very happy with our 2018 F-150 and can hardly wait to take it on our first camping trip this season. More

excellent John Micheals is the best salesman I have ever dealt with. Very easy transition from old car to new. No wasted time waiting around like other deale John Micheals is the best salesman I have ever dealt with. Very easy transition from old car to new. No wasted time waiting around like other dealerships More

Expensive Diagnostics I have a Ford F-150 and when I bought it was told the Premium Care Warranty was essentially a Bumper-to-Bumper for all mechanical/electrical/tech issu I have a Ford F-150 and when I bought it was told the Premium Care Warranty was essentially a Bumper-to-Bumper for all mechanical/electrical/tech issues that I would have. Premium Care is expensive, but for the piece of mind, I purchased it. Knowing there is a $100 deductible for using Premium Care, I waited till there were at least a couple of issues that were going on before bring my truck in for service. 4 issues I have complaints with. 1) What turned out to be Integrated Wheel Ends. I explained what was happening, but the mechanic could not repeat the issue. I went for a test drive and before hearing it he said he thought it might be the IWE. After hearing it, he confirmed it. Then the service tech Mike said he thought that's what it was also.... if both thought this, why did I need to diagnose it for them? So this item was covered under warranty. 2) A whistling sound in the HVAC system. Both the service tech Mike, and the mechanic could hear the whistling. It doesn't happen on all settings, so it is obviously some type of defect. But since they are not able to fix it and bill Ford, they charge me a diagnostic fee.... $115 3) Driver power seat was making a loud click when moving from all the way rear to the forward position. Mechanic took a look, found that a upholstery clip had come off the frame and it was catching on the center console when the seat moves. Once fixed, the sound went away, but apparently this isn't covered under the Premium Care " Pretty much Bumper-to-Bumper but we can't call it that because it doesn't cover the bumpers" warranty, so they charge another diagnostic fee....$225 4) Emergency Brake not going off all the time. This was an intermittent issue, that couldn't be repeated by the mechanic or myself, so I understand a diagnostic fee in this case, legitimate.....$115 They did knock $75 off the driver seat diagnostic because I couldn't believe it took the mechanic 2 hours to move a seat forward and backward and then re-clip the seat. In my opinion, the seat should have been covered under warranty. The seat clips shouldn't just "come off". Also, there is a whistling issue in the ventilation. Just because they cannot fix it doesn't mean it should cost me a diagnostic fee to not know what it is....this should not be a charge either. I will say, the staff who work at the dealership are very nice, and maybe this is just policy, but it just kind of rubs me the wrong way. I would like to continue to use Dave Sinclair service, because I do think they do good work and have a good service center, but it is things like this that make me want to go elsewhere. More

2019 Ford Edge My wife and I had a great experience with Joe Palumbo. I would highly recommend Joe and Dave Sinclair Ford. We are very satisfied with the pricing a My wife and I had a great experience with Joe Palumbo. I would highly recommend Joe and Dave Sinclair Ford. We are very satisfied with the pricing and Joe couldn’t have been better to work with, as he walked us through the use of all the tech features without pushing us out the door after the sale. He also gave me his cell and told me to make him my first call if I had any concerns or questions. Now that’s service after the sale! Another example of “working with the customer,” which Mike Detweiler did many years ago. We showed up when the dealership was closed and we didn’t even know anybody was on site. He came out, we told him what we were looking for and he took us back to look at the car we wound up buying. At the time he was heading home with a load of food when he encountered us. He could have recommended we see a salesman the next day, but went way above and beyond to assist us. We have bought four cars from Sinclair in the last 15 years or so. Each time has been a very good experience. Kevin and Bonnie Murphy More

Too much money for service provided I think for a safety item this service should have been covered under warranty.My truck only had 37969 miles.I paid more for labor than for the part. I think for a safety item this service should have been covered under warranty.My truck only had 37969 miles.I paid more for labor than for the part. More

Great people to deal with, good prices I usually don’t like dealing with car salesmen. I always think they are out to get the best deal for them. I dealt with Tom and he gave me a fair trad I usually don’t like dealing with car salesmen. I always think they are out to get the best deal for them. I dealt with Tom and he gave me a fair trade in for my car so I didn’t have to hassle with trying to sell it and the new car was priced right. Thanks again Tommy! More

Tire replacement and allignment Called the service department first thing Monday morning, because my car had been towed there on Saturday evening. Had two flat tires after running o Called the service department first thing Monday morning, because my car had been towed there on Saturday evening. Had two flat tires after running over a curb. Matt in service responded quickly and stated that I probably would need an alignment. Matt worked quickly and the car was ready around lunchtime. I sure appreciated all his efforts! More

2019 Edge ST order complete I am very satisfied with the new car buying experience. The salesman was personable, attentive and had a positive attitude. Would recommend Dave Sin I am very satisfied with the new car buying experience. The salesman was personable, attentive and had a positive attitude. Would recommend Dave Sinclair to others looking to buy a new or used vehicle. More

Great salesmen David Schmieg! I love my Ford Edge!! I had a GMC Terrain that I enjoyed, but decided to test drive the Edge. I was amazed that an SUV could drive so smooth. I love my Ford Edge!! I had a GMC Terrain that I enjoyed, but decided to test drive the Edge. I was amazed that an SUV could drive so smooth. More