Dave Sinclair Ford

Fair dealings We were not subjected to hard sell tactics. We received fair prices and when they made a mistake, they corrected it in our favor. I will be back for s We were not subjected to hard sell tactics. We received fair prices and when they made a mistake, they corrected it in our favor. I will be back for service and when I need a new vehicle. More

service: Purchase of 4 new Goodyear Tires Per tel. call w/ service rep., in late November, 2019, I had an 8 a.m. appt. to have 4 brand new tires replaced on my 2017 Ford Fusion. The appt. wa Per tel. call w/ service rep., in late November, 2019, I had an 8 a.m. appt. to have 4 brand new tires replaced on my 2017 Ford Fusion. The appt. was confirmed for Wed. 12/04/2019 by the service rep. When I arrived at the dealership at 8 a.m.. on 12-04-19, I was informed by the receptionist that Justin, the service rep., was coming in later. Therefore, she assigned my appt. to another service rep., who informed me that they had my reservation and four new tires reserved for me. The receptionist, Cheryl Roberson, was very considerate and asked me if I needed a ride home. I replied yes, since my wife was gone from 8 a.m. to 4.p.m. I received a ride home from your shuttle service rep. Thank You. Since I had not heard about when my car was to be ready, I called the dealer's service dept. at about Noon. The service rep., stated that I never told him when I wanted to pick car up. I was never asked when I wanted to pick car up. However, I waited 4 hrs., before I called dealership (from 8 a.m. to Noon). It appear to me that 4 hrs. to wait for tire installation is a bit much time! Since I had no transportation to dealership, I requested shuttle service. At about 1 p.m., the driver of the shuttle rang my doorbell. I was expecting a tel. call before the pick up. However, the service rep., and the driver could not read their own writing of my tel. # . When I arrived at the dealership expecting my car to be available, I was informed it would be another 30-45 minutes. At about 1:30p.m., I received a invoice and informed that my vehicle was ready. Why did it take about 5 hrs. for my vehicle to be serviced! I was never given an answer! I have had tires installed previously at your location and others and it usually takes 2-3 hrs. and not 5 hrs.! WHAT IS THE POINT OF MY EARLY RESERVATION AT 8 A.M. and HAVING TO WAIT 5HRS. BEFORE MY VEHICLE WAS COMPLETED. IT SHOULD HAVE BEEN DONE MUCH SOONER, SUCH AS 2-3 HRS. CONSEQUENTLYT, REVIEW OF AVERAGE OR BELOW AVG. More

GT350! Had a great experience. Joe “Flash” Gordon made it easy, laid back, and comfortable with all his experience. Sinclair has been around this long for a Had a great experience. Joe “Flash” Gordon made it easy, laid back, and comfortable with all his experience. Sinclair has been around this long for a reason. Highly recommend. More

Service Patrick got my needs met, ordered the part, service was great & quick! Called on Tuesday came in on Wednesday! I was in & out on about an hour! Patrick got my needs met, ordered the part, service was great & quick! Called on Tuesday came in on Wednesday! I was in & out on about an hour! More

Oil change Did not have appointment. Took 2 hours but that was ok because of no appointment. The price for the oil change is below other dealers Did not have appointment. Took 2 hours but that was ok because of no appointment. The price for the oil change is below other dealers More

New SUV My salesman was Joe Gordon and his name isn’t on the list. I give him 5 stars for his friendliness and helpfulness on this deal My salesman was Joe Gordon and his name isn’t on the list. I give him 5 stars for his friendliness and helpfulness on this deal More

I bought a car from Nick and the experience was great. He made the whole process super easy and I will recommend him to all my family amd friends. made the whole process super easy and I will recommend him to all my family amd friends. More

Tires for son's car. My service adviser provided great service and demonstrated great customer service. We also needed a follow up due to a balance issue. Craig assisted My service adviser provided great service and demonstrated great customer service. We also needed a follow up due to a balance issue. Craig assisted my son due to Matt's work day being over. Craig always provide great customer service too. I don't know the technician that did the work, but his work was good and he was courteous to my son. More

Quick and easy Matt Hackney in service is prompt, kind, responsive, and helpful in scheduling and explaining any and all services needed. I would recommend this loca Matt Hackney in service is prompt, kind, responsive, and helpful in scheduling and explaining any and all services needed. I would recommend this location to anyone. More

Good work overall. The staff is friendly and work well done. My only gripe is a lack of Saturday service. I live in central St. Louis County, about nine miles aw The staff is friendly and work well done. My only gripe is a lack of Saturday service. I live in central St. Louis County, about nine miles away. My work is another 16+ miles northwest of that. It costs me vacation time to get my car in for service, on top of any direct charges. More