Dave Sinclair Ford

On 2/5/25, I was on my way to a funeral in St. Louis from Richmond, VA. Rain and headlights from an 18-wheeler blinded me in a construction section of I-64, and I hit a construction barrel with my Louis from Richmond, VA. Rain and headlights from an 18-wheeler blinded me in a construction section of I-64, and I hit a construction barrel with my eight (8) days old, 2025 Ford Escape. I'm fortunate the only damage was my front headlight being destroyed. I asked at an auto parts stores for recommendations and was referred to the Dave Sinclair Ford location at 7466 S Lindbergh Blvd. I knew the odds of parts being available, let alone someone available to fix the headlight were as about as good as winning a million in the lottery, but I tried anyway. Twice in two days, I was unbelievably fortunate. Around 1pm, I arrived at the dealership and was directed to RJ Leslie for assistance. I explained what had happened, and that I was certain they wouldn't have the necessary parts, anymore than they could squeeze me in without an appointment. I explained to RJ that my aunt's wake was at 4pm, but that I had to at least try and get the light fixed. I cannot begin to explain how wonderful RJ was in taking care of me and my car repair. He scrambled to get the part for my Escape, then worked hard to get my vehicle into the shop to fix the headlight. Miraculously, by 3:45pm Mike Bast and his apprentice had my car repaired and sporting a brand-new headlight. Not even here in Richmond could I ever get my car fixed on such short notice or so quickly. The kindness and care RJ and the rest of the dealership staff demonstrated to me during my time at the Lindbergh Blvd location was amazing. It was wonderful to experience the kind of customer service I strive for with my own clients. It's a business mentality that is missing in so many businesses these days. RJ, Mike, and the rest of the staff on duty that afternoon need to be awarded a medal or a gift card or something to show how valuable they are to the success of Dave Sinclair Ford. If I ever need vehicle assistance again while visiting St. Louis in the future, I'll know exactly where to go. Thank you RJ and Mike. I cannot begin to express my gratitude for easing my level of stress during a visit that was sad enough. I sure hope James Sinclair reads this review because he needs to know how amazing you guys are!!!! Kathi Scearce One note, and NOT RJ's fault. It wasn't a huge concern, but I was surprised that RJ wasn't given the keys to my automobile by whoever brought up the car from the shop after the repair was complete. Instead, the key was left in the car. I'd recommend customers would be even more comfortable about their experience if their keys were handed off to the service representative and then directly to the customer and not left in the vehicle. More

Took care in for new tranny. They made me pay all up front. Six weeks later no car and they keep trying add ons. I'm disabled and need my car but they don't care. Pat ammon and t They made me pay all up front. Six weeks later no car and they keep trying add ons. I'm disabled and need my car but they don't care. Pat ammon and the service department are beyond evil. I would never ever recommend Dave Sinclair ever More

ABOVE AND BEYOND OUTSTANDING! !! I pulled into Office Max in South County recently and got stuck in the snow on the hill at the entrance. I called a tow truck company and they said !! I pulled into Office Max in South County recently and got stuck in the snow on the hill at the entrance. I called a tow truck company and they said the wait was two hours. I knew it would be dark by then and was very concerned. Then I saw the sign for Dave Sinclair Ford and I called to see if they had a tow truck. They said no, but would get some guys to help me. Within minutes, three salesmen showed up and enthusiastically got my car out of harm’s way. I asked what I owed them and they smiled and said nothing-just keep us in mind the next time you’re looking for a great vehicle. They were incredibly nice and helpful. I know where I’m buying my next vehicle! Thanks so much to everyone at Dave Sinclair Ford! Anthony Zeigler More

My experience was a frustrating nightmare and a waste of my time. On 11/14/2024 I had my Ford Edge towed to Dave Sinclair Ford being checked in at 1:19pm. Prior to having my car towed there I called and t my time. On 11/14/2024 I had my Ford Edge towed to Dave Sinclair Ford being checked in at 1:19pm. Prior to having my car towed there I called and the service advisor Jennifer assured that they will be able to get my car diagnosed to figure out what was going on with my vehicle no later that Friday 11/15/2024. My car wouldn’t start without a jump, while driving all the lights would start flashing on and off, the center screen would come on and then go off, my gas sensor would randomly go up and down, and when I turn my vehicle off my vehicle screen stays on and says turning engine off to reduce power. My check engine light came on 1 time and then went off shortly after and never came back on. I gave all this information to the service advisor. I was not able to go to work on 11/14/2024. I didn’t hear anything back from Jennifer as I was awaiting for a call on 11/15/2024. I tried calling around noon and was sent to voicemail of Dave Sinclair service department. I called again at 1pm, 2pm, and 3pm and was sent to voicemail. I then texted the service line and received to response. I called again at 3:18pm, and 4:02pm and was sent to voicemail. I called again at 4:15pm and the receptionist placed me on hold for the service advisors as I waited for 35mins. A gentleman answered and placed me back on hold for Jennifer as I waited another 10 minutes. She answered and stated my vehicle was not diagnosed because they are not able to get it started. She stated if I give them permission to replace the battery they will be able to get my car diagnosed. I gave them permission and she stated its to late in the day and that it will be put in on Monday. I couldn’t go to work on 11/15, nor 11/16 due to no vehicle. I expressed how they have been at work making money and how they have had horrible communication and now I am paying the price for it. She apologized and said it will be able to be diagnosed on 11/18/2024. I called 11/18/2024 at 2:20pm and was informed that Jennifer was not in, so I asked for the status of my vehicle. I was told by a male service advisor that there is no update to give. I requested to speak to the service manager and I was transferred to Greg. I explained to him the situation and he said I was “lucky” to even get my car looked at so quickly. I stated I wasn’t lucky because I had an appointment booked at Bommarito Ford on 11/15/2024 however Dave Sinclair was closer. He said both my service advisor and technician were off on 11/18/2024 every though my service advisor Jennifer stated my vehicle will be diagnosed on 11/18/2024. Greg stated he will look into it more and give me a call back. Greg called me back at 2:50pm stating there nobody available to put the battery in my vehicle and to do the diagnostic and that I would have to wait until 11/19/2024. I was not able to go to work on 11/18/2024. On 11/19/2024 I called at 12:53pm and Jennifer stated that they will have an update by 3pm and she will give me a call. I did not receive a call, so I called at 4:25pm and 4:27pm and was sent to voicemail. I gotten a ride to Dave Sinclair Ford and arrived at 5:40pm. Jennifer stated that she wasn’t sure if they finished the test drive and went searching for answers. She returned with an invoice for $646.42 and stated the issue was the battery. I was confused on the bill because the battery was replaced prior to the diagnostic so now that’s a padded cost. In addition, I was asking about unprofessionalism and the lack of communication and why it took so long to simply put in a battery. She then walked away to help a customer that walked in even though we were speaking. 20mins went by and she avoided coming back to the cashier desk. I then asked her to come back, and she said she’s busy because they were closing. She then stated I am lucky because the technician is out sick, and she had to convince someone to put the battery in my vehicle. She said she will remove $40 off my to More

Joe Palumbo was our sales associate. His friendly and professional attitude made our buying experience easy! His friendly and professional attitude made our buying experience easy! More

Worked with Joe Palumbo and knew exactly what I wanted and he did not try and change my mind…then worked with Patrick Willet in finance area and both very knowledgeable and helpful. A very great experien and he did not try and change my mind…then worked with Patrick Willet in finance area and both very knowledgeable and helpful. A very great experience! More

Dave Sinclair Ford did a wonderful job for us. They were helpful and accommodating at all stages. I really appreciate how awesome they were. They were helpful and accommodating at all stages. I really appreciate how awesome they were. More

Bought my vehicle in 2019 with the agreement that I dont want endless solicitations in the mail. Despite this request, AND repeated online reviews, AND conversations (John Palumbo) AND voicemails I continue want endless solicitations in the mail. Despite this request, AND repeated online reviews, AND conversations (John Palumbo) AND voicemails I continue to recieve solicitations from numerous sales people and when they quit, I get them from Aaron Jeffers. Why do you continue to semd me solicitations. Stop. My vehicle is not for sale. I wouldnt sell it to you anyway. Looking at your employee list, there isnt even an Arron Jeffers listed. Is this even a real person? More

I only got my 21 Ford escape because of the “forever warranty” it came with. The dealer who sold me the car said the powertrain forever warranty was good if I kept documents of my maintenance like oil c warranty” it came with. The dealer who sold me the car said the powertrain forever warranty was good if I kept documents of my maintenance like oil change or kept going directly to Dave Sinclair ford to do it. I wasn’t about to schedule weeks to months in advance to get all my oil changes so I just kept recording my maintenance in my glove box when I went elsewhere. It turns out you also have to call a number for some scammy reason every time you get it done somewhere else too, which was conveniently omitted by the guy who sold me the car. Maybe they gave him a bonus when they saved money by voiding my warranty successfully. Regardless they are adamantly insisting my warranty is void so I am getting rid of the car. More

Rude and unprofessional sales department. Kept asking when I was coming in even though they never sent the buyer's order even though I asked multiple times. When I did get the loan check, my Kept asking when I was coming in even though they never sent the buyer's order even though I asked multiple times. When I did get the loan check, my salesperson was not even in! The place looks as unappealing as the people who you would have to deal with if you choose to buy a car there. More