Dave Sinclair Buick GMC

Shameless deceptive practices I contacted the Internet Department at this dealership about a week ago & spoke to Andrew LeBlanc. I let him know I did not live anywhere nearby, but I contacted the Internet Department at this dealership about a week ago & spoke to Andrew LeBlanc. I let him know I did not live anywhere nearby, but was interested in a new GMC Terrain they had listed for $24,859. I told him I would need it shipped (and obviously wouldn't have a trade-in) and to please calculate the cost of shipping for me & let's try to work out a deal. He handed my information over to a sales associate, whom I spoke to on the phone, Tom Brown. He told me the vehicle was actually $27,133- over $2,200 more than it's listed for- and that the $24,859 listed on Cars.com was after trade assist & so forth. NONE of this was mentioned on Cars.com or in the days prior that I had been speaking with Andrew. Tom said he would talk to his manager & get back to me. I am a pretty calm & rational person, mind you, so I was very practical about this & told him I was willing to pay the asking price listed on Cars.com, plus reasonable shipping costs. THIS was their opportunity to make it right, but they did not. He e-mailed me letting me know the price was still firmly at $27,133 plus nearly $1,300 for shipping. He also mentioned that he "knows Cars.com was a little misleading." Cars.com wasn't misleading- this dealership put into practice a pricing model that is deceptive. The price listed should have been $27,133, because that is what anyone walking in off the street can expect to pay regardless of trade-in or what have you. Not only did they not try AT ALL to work anything out with me, but when I replied with my dissatisfaction I was completely ignored. They couldn't even muster up enough decency to reply to my e-mail. This dealership is exactly the reason the public does not trust car dealers- they are still using the old bait & switch method. To this dealership, I recommend looking into price transparency. To potential buyers, I wouldn't waste my time unless you appreciate a good lie. More

Straight and to the point I reached out to Sinclair on the internet to inquire about a truck I was looking for. Hannah Bizzle and Ellie were great, super friendly and extremel I reached out to Sinclair on the internet to inquire about a truck I was looking for. Hannah Bizzle and Ellie were great, super friendly and extremely helpful. I worked with them to get the information I needed and then stopped by to check out the truck. My experience at most dealerships is to spend several hours going through the process of reviewing the truck, getting the appraisal for the trade and then going back and forth on the negotiations. I can honestly say this was the best experience I've ever had. I worked with Collin Akos when I arrived. I looked at the truck, had an appraisal within 10 minutes and was presented with the lowest price I'd seen out of any the dealerships I'd seen right off the bat. Unfortunately it was still just a little out of my budget, but this whole process happened within 30 minutes. I'm planning to save up a little more and will definitely be back to make my purchase. I can't recommend this place enough!!! More

Kudos to Steve Kohenskey - Sales Pro @ Dave Sinclair Buick Steve Kohensky was a an absolute pro; Hanna Bizzle was exceptionally helpful and gracious. "Paris" the Business Manager was hard to understand, and a Steve Kohensky was a an absolute pro; Hanna Bizzle was exceptionally helpful and gracious. "Paris" the Business Manager was hard to understand, and a little bit of mumbler. Also, didn't have correct ledger of the option packages I declined. The presentation for the extended warranty was poor with no provided fact sheets and could not answer some basic questions on the coverage. I would suggest letting the sales pros (like Steve) handle that portion of the sale. He EARNED that opportunity. I am pleased that Dave Sinclair Buick-GMC stood behind their written quote, even though a GM rebate had expired. Absolutely no smoke or mirrors, bogus "rebates", or bait and switch that the other dealers tried. Absolutely World Class dealership. More

Dave Sinclair Buick GMC AWFUL place and HORRIBLE customer service. We were pressured into a deal and told over the phone we only had 10 minutes to make a decision about the AWFUL place and HORRIBLE customer service. We were pressured into a deal and told over the phone we only had 10 minutes to make a decision about the vehicle since it was the last day of the month. We ended up purchasing the vehicle after Bob, the salesman, grabber my husband by the arm and pulled him into the office to sign papers. While signing the papers Bob stated to my husband and I that he knew I was the "weak one, because the weak one always does all of the talking and he knew he could get what he wanted out of me." We got the used truck home and noticed the front seat was completely damaged and loose. We called the dealership and they said to bring the truck back in to see if there was anything they could do. The dealership did fix the seat and Bob, our salesman, stated he wanted to take a picture with us and our new truck before we left. Most people would think this would be a happy "we just bought a new truck" photo. Instead my husband, Bob and I go out in front of the truck and Bob pulls out a sign that says in red capital letters "THIS TRUCK IS SOLD AS IS." Has anyone ever heard of a dealership doing this!? Lastly after owning the truck for less than 48 hours, we decided this truck was not good for our family and our experience at the dealership was very poor. We took the truck in less than 48 hours after purchasing it to the dealership to return it. We sat down with Dan Sinclair and told him the circumstances. Dan Sinclair stated they were unable to return the truck and the Explorer we traded in had already been "sold." He said he could place us in a different truck that may suit us better, but they would not let us return our truck. After continuing to talk with Dan and stating we would get a lawyer and contact news stations regarding our experience, he stated he would talk with his dad, Dave Sinclair and see if there was anything they could do. Dan came back in and stated "he was unable to get ahold of his Dad and for us to go home because he had a meeting he had to go to for a hour and he would call us later." What kind of customer service is that?! I refused to go home and asked for the phone number of Dave Sinclair, as well as the phone number of the wholesaler whom our explorer was supposedly "sold to already." Dan stated he would be right back with the phone numbers. In about 20 minutes Dan Sinclair came back with the number to Dave Sinclair, I never received the number to the wholesaler and Dan stated he would give us our Explorer back and we could return the truck if we paid a $150,00 "restocking fee." Dan stated we would be able to meet with his dad, Dave Sinclair regarding the issue. In short, we never once met Dave Sinclair who was supposedly going to talk with us. So I don't know how many lies we were told by this dealership. Long story short, we got the Explorer back after being lied to saying it was "SOLD TO A WHOLESALER." We returned the truck and were forced to pay a $150.00 re-stocking fee after being forced to take a "THIS TRUCK IS SOLD AS IS" picture and having multiple things wrong with the truck. We had a horrible experience with this dealership and Bob Isleman and Dan Sinclair. We will never be returning to this dealership or any of the Dave Sinclair dealerships again. Hopefully this will help someone else out. More

My salesman, Colin Akos, was extremely helpful in finding the right car for me. I was able to upgrade from my previous coupe into a very nice Buick Regal Turbo with ALL the bells and whistles. Colin was very the right car for me. I was able to upgrade from my previous coupe into a very nice Buick Regal Turbo with ALL the bells and whistles. Colin was very knowledgeable and easy to work with. Michael Sinclair, the General Sales Manager, ensured that a good deal went through for me. Both were extremely pleasant to work with and more than fair in their negotiations. Nothing beats the personal service provided by this dealership. Best dealership in town. THANK YOU More

IT IS REALLY BAD THAT I TEST DROVE A CAR AND ADVISED THE SALES PERSON THAT THERE WAS SOMETHING WRONG WITH THE BRAKES AND HE RELAYED THAT INFORMATION TO THE SALES MANAGER OR SHALL I SAY "NEGOTIATOR" AND HE T SALES PERSON THAT THERE WAS SOMETHING WRONG WITH THE BRAKES AND HE RELAYED THAT INFORMATION TO THE SALES MANAGER OR SHALL I SAY "NEGOTIATOR" AND HE THE SALES MANAGER TRIED AS WELL AS SUCCEEDED IN CONVINCING US THAT THE NOISE WE WERE HEARING WAS FROM THE CAR BEING POWER WASHED...WE TOLD HIM ABOUT 3 TIMES THE BRAKES NEEDED TO BE FIXED OR SOMETHING WAS WRONG WITH THEM...WE TRUSTED THEM AND THEIR WORD AND WENT AHEAD AND PURCHASED THE CAR...BUT THE NOISE NEVER WENT AWAY AND 2 DAYS LATER THE REAR BRAKES AND WHEELS STARTED TO LOCK UP AND MADE US ALMOST SLIDE INTO THE BACK OF SOMEONE...WE HAVE BEEN TO THE SERVICE DEPARTMENT 4 TIMES AND ASSURED EACH TIME THAT THE PROBLEM WAS FIXED...ONLY TO TAKE THE CAR TO AN OUTSIDE MECHANIC AND FIND OUT THAT NOTHING WAS FIXED OR REPLACED....THAT YOUR SERVICE DEPARTMENT ONLY "ADJUSTED" THE BRAKES AND WITH THE WAY THE BRAKES ARE NOW WE COULD POTENTIALLY HARM OURSELVES OR SOMEONE ELSE.....WE ADVISED YOUR SERVICE DEPARTMENT OF WHAT 2..NOT 1...OUTSIDE MECHANICS SAID AND WE BOUGHT THE CAR BACK AGAIN EARLIER THIS WEEK....WAS TOLD THEY WERE FIXED BUT YET THE SAME PROBLEM IS HAPPENING.....YOU GUYS ARE NOT STANDING BY YOUR LOGAN OF "IF IT AINT RIGHT YOU'LL GET IT RIGHT"...BECAUSE THE BRAKES ON THIS CAR AINT RIGHT AND ARE AN EXTREME HAZARD. I DON'T KNOW HOW THIS CAR PASSED INSPECTION ACCORDING TO MECHANIC WE HAD LOOK AT THE CAR....ANY REAL MECHANIC CAN SEE WHAT THE PROBLEM IS FROM FIRST GLANCE..ACCORDING TO THE SECOND MECHANIC....BUT I GUESS WHEN YOU DO YOUR OWN INSPECTIONS THAT WOULD EXPLAIN HOW A CAR WITH EXTREME BRAKE PROBLEMS AND BRAKE FLUID LEAKING WOULD PASS........I WOULD THINK THIS WAS A MAJOR SAFETY HAZARD THAT YOU SOLD THIS CAR TO US IN THIS CONDITION AND WILL NOT FIX IT PROPERLY....I TOLD THE SALES MANAGER THAT THIS CAR WAS FOR MY TEENAGE SON AND SAFETY WAS VERY IMPORTANT TO ME....HE ASSURED US THE CAR WAS GREAT AND THEY YOU GUYS DON'T EVEN SELL CARS IN BAD CONDITION...YOU JUST "JUNK" THEM. BUT I GUESS THE SAFETY OF A MINOR IS LITTLE TO NO CONCERN IF YOURS NOW THAT THE CAR IS OFF THE LOT AND SOLD........I SURELY HOPE NONE OF YOU HAVE TEENS THAT ARE GETTING READY TO DRIVE AND SOMEONE SELLS THEM A CAR THAT COULD POTENTIALLY KILL / HARM THEM OR SOMEONE ELSE WHILE THEY ARE DRIVING....I GUESS THE VALUE ON THE LIFE OF A LITTLE BLACK TEENAGER IS WORTH WHAT...ABOUT $5000...THE PRICE OF THE CAR.....WOW...... HOW CAN YOU PEOPLE LIVE WITH YOURSELVES KNOWING WHAT YOU KNOW ABOUT THIS CAR......I BET GOD AND MR. SINCLAIR ARE REALLY SMILING DOWN ON YOU RIGHT NOW......TRY NOT More