Dave Mungenast St. Louis Honda - Service Center

Excellent Service I purchased my last two CRV's from Mungenast St. Louis Honda. I come here for service because they make it so easy. On my most recent visit, Tracy h I purchased my last two CRV's from Mungenast St. Louis Honda. I come here for service because they make it so easy. On my most recent visit, Tracy helped me figure out which service I needed based on past history. He pointed out service I had requested, that wasn't due at this time. In addition, they reminded me my license plates would expire and performed the state inspection! Thank you again for making this so easy... Linda Johnson More

Knowledgeable Staff and Exceptional Service I always have a wonderful experience at Mungenast St. Louis Honda. Anoushir is an extremely knowledgeable staff member. He is both friendly and helpfu I always have a wonderful experience at Mungenast St. Louis Honda. Anoushir is an extremely knowledgeable staff member. He is both friendly and helpful in the exceptional service he provides. Anoushir presents thorough information, and I feel able to make an educated decision on what service fits my needs without pressure to make a decision immediately. More

Excellent service Very well satisfied with how customers are served. Employees are pleasant and helpful, just a great place to do business with. Enjoyed the waiting are Very well satisfied with how customers are served. Employees are pleasant and helpful, just a great place to do business with. Enjoyed the waiting area. More

Quick & easy This is the second time that I have received a quick & easy service for my 2013 Accord. In Dec. & today 6/24, Both appointments were easy to book & co This is the second time that I have received a quick & easy service for my 2013 Accord. In Dec. & today 6/24, Both appointments were easy to book & completed far quicker than I expected. The new service center is very clean & all the service employees that I have had contact with are knowledgeable & polite. Keep up the good work! More

The Best I have been going to them for over 14 years. Owned 2 Hondas so far. Simply the BEST customer service. Everyone is always so friendly and genuinely wan I have been going to them for over 14 years. Owned 2 Hondas so far. Simply the BEST customer service. Everyone is always so friendly and genuinely wants to help you. They have given me no reason to ever go anywhere else. More

A Frustrating Service Department We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part, we set up an appointment for the following week at 9:30 in the morning. The next week we received a message to confirm our 7:00 a.m. appointment. We called to inform them that our appointment was 9:30 and were told we would have to reschedule in two weeks. We called the customer relations manager about the problem and she assured us that we could keep the original 9:30 plan. A couple days later, the dealership calls to remind us of our 7:00 appointment. We called back and they insisted the service was scheduled for 7:00. We talked to customer relations again and she told us to come in at 9:30. The next day we get an email reminding us our 7:00 appointment. Add another round of this nonsense and you get the general idea that this company is in chaos. On arriving at service, the service tech then informs us of a price $78 higher than our quote. The reason? They service department quoted a price for the wrong part. Amazingly, however, they had the correct part.available and could still do the work. No offer to make any adjustments--just a take-it-or-leave-it attitude. We should have refused, but considering how many phone calls and time we had invested in this minor repair, we agreed to the work. I called the general manager a few days later in response to a satisfaction survey with Mungenast. He agreed to look into the matter and a couple weeks later, we received a check for $78. So kudos for that. However, in thinking about more service or replacing any of our four Hondas, I'd recommend going elsewhere. It's almost as if they don't want our business. More

Keeping my old Honda Running Date of Repairs: 02/01/17 thru 02/02/17 It was major repair time for my sixteen year old Honda Civic. Had an oil leak in almost every nook and cr Date of Repairs: 02/01/17 thru 02/02/17 It was major repair time for my sixteen year old Honda Civic. Had an oil leak in almost every nook and cranny. They replaced cam plugs, oil pump, crank seal and oil pan gaskets etc. And EVERTHING else also checked. I requested and received a a new and fully loaded Honda Fit as a loaner car (going to be my next car). Also received all discounts available. Plus had headlight restoration done for free as prior restoration completed under warranty (which still had a few months remaining). They treated me like I was a relative of the owner. Chris Taylor, Service Adivisor, is more like my personal concierge as he is always asking me " is there anything else you need or that we can do for you," and discusses with me all repairs, warranties etc on my car. And he consults with the service technicians as they work on my car to keep me updated. I have also contacted him many times just to discuss potential car problems and cost. Chris is the best! Also much thanks to Certified Technician C. Lamb for a great major repair job. I have been going to St. Louis Honda for years. They honor warranties, only do the necessary repair work, and give all discounts available. I trust them and am always impressed with the service I get. More

My car was in good hands I have never felt so comfortable leaving my car in someone else's hands. I know I will get an honest opinion of what needs to be done and I will not b I have never felt so comfortable leaving my car in someone else's hands. I know I will get an honest opinion of what needs to be done and I will not be pushed in any way to buy something I don't need. Chris consistently reassures me that my car will be done quickly and precisely, checking in with me several times while I wait. He offers great advice but never tries to pressure me toward any direction. Upon the completion of my service, he sends me off with a warm goodbye and an understanding that I can call him whatever the issue. I truly feel that he is on my side and not just trying to make a sale. More

Read the Fine Print on Any Service Coupon Offers Mungenast occasionally sends out service coupon deals--oil change, timing belt replacement, etc. However, these promotions are ONLY valid for the veh Mungenast occasionally sends out service coupon deals--oil change, timing belt replacement, etc. However, these promotions are ONLY valid for the vehicle noted by the vin on the coupon. Our family owns three Hondas, and I discovered this morning that the deal is not good for the car needing the service. There is no negotiating on this point, despite the fact that I've given this company tons of business over the past 25 years. The service person on the phone seemed to infer that they won't tolerate any fraud on these promotions. I think their marketing department should revisit these so-called incentives.. Here's why: A $79.95 wheel alignment is an OK price for dealer work, but not competitive at all from an independent garage. A $19.95 oil change is fairly average. Why would anyone fraudulently try to take advantage of this? I think the incentive only works for consumers who already prefer dealer services, and if that's the case, why not let the incentive apply to any Honda vehicle brought in for service, especially when it's been worked on before? The promotion also runs the risk of ticking people off and writing bad reviews. So yes, Mungenast, I tossed your pretty slick tri-fold in the trash today and will subsequently do the same for any more restricted "promotions" you offer. More