Dave Mungenast St. Louis Honda - Service Center

My car was in good hands I have never felt so comfortable leaving my car in someone else's hands. I know I will get an honest opinion of what needs to be done and I will not b I have never felt so comfortable leaving my car in someone else's hands. I know I will get an honest opinion of what needs to be done and I will not be pushed in any way to buy something I don't need. Chris consistently reassures me that my car will be done quickly and precisely, checking in with me several times while I wait. He offers great advice but never tries to pressure me toward any direction. Upon the completion of my service, he sends me off with a warm goodbye and an understanding that I can call him whatever the issue. I truly feel that he is on my side and not just trying to make a sale. More

Read the Fine Print on Any Service Coupon Offers Mungenast occasionally sends out service coupon deals--oil change, timing belt replacement, etc. However, these promotions are ONLY valid for the veh Mungenast occasionally sends out service coupon deals--oil change, timing belt replacement, etc. However, these promotions are ONLY valid for the vehicle noted by the vin on the coupon. Our family owns three Hondas, and I discovered this morning that the deal is not good for the car needing the service. There is no negotiating on this point, despite the fact that I've given this company tons of business over the past 25 years. The service person on the phone seemed to infer that they won't tolerate any fraud on these promotions. I think their marketing department should revisit these so-called incentives.. Here's why: A $79.95 wheel alignment is an OK price for dealer work, but not competitive at all from an independent garage. A $19.95 oil change is fairly average. Why would anyone fraudulently try to take advantage of this? I think the incentive only works for consumers who already prefer dealer services, and if that's the case, why not let the incentive apply to any Honda vehicle brought in for service, especially when it's been worked on before? The promotion also runs the risk of ticking people off and writing bad reviews. So yes, Mungenast, I tossed your pretty slick tri-fold in the trash today and will subsequently do the same for any more restricted "promotions" you offer. More

Service Department Been a customer for some time. Bought two new cars and have two cars serviced at Mungenast. However, as it is impossible to have simple routine mainte Been a customer for some time. Bought two new cars and have two cars serviced at Mungenast. However, as it is impossible to have simple routine maintenance done on a timely basis. Called for basic oil change & tire rotation, and first available appointment was in 10 days. Although the dealership has "Express Service" lanes, it is not available at Mungenast. Dealership was under construction for an overdue remodel for more than a year. That was the reason given during that time for untimely service. Now it is the airbag recall. Frankly, a dealer that allows its customer service to deteriorate because of an issue like this means that the customer is NOT #1. I am currently sitting in the waiting room of another Honda dealer while having my oil change and tire rotation done via their Express Service. Mungenast has lost me as a customer. In addition to a vehicle purchase last December, I have spent in excess of $4,000 in service and parts. Somehow, I think that, if Dave were still alive, he would be concerned about customer retention, as St Louis Honda became the region's biggest dealer while he was at the helm. More

Good experience with both Sales and Service I went to Mungenast Motorsports to have a Honda Dirt Bike worked on in the Service Department, and ended up buying a used motorcycle while walking thr I went to Mungenast Motorsports to have a Honda Dirt Bike worked on in the Service Department, and ended up buying a used motorcycle while walking thru the showroom. Joe in the Service department was very courteous explaining the work that they felt was going to be necessary on my sons dirt bike. They didn't mislead me or add-on for unnecessary repairs. I had some frustration waiting on some of the parts, but they told me there might be some delays if certain parts were needed. One of the Service Mechanics even showed me the pieces that had to be replaced, so I was comfortable they didn't try to oversell me on repairs. Jim sold me a used motorcycle and was very helpful in explaining all he knew about the condition of the bike. He even tracked down the owners manual from the original owner. His knowledge of Motorcycles was very impressive and he knew the right answers to all the questions I had about the bike. More

Amazing customer service! Kurt went above and beyond to help me with my 2015 CR-V! I needed to obtain my lease agreement to renew my tags, and he retrieved it within minutes! Kurt went above and beyond to help me with my 2015 CR-V! I needed to obtain my lease agreement to renew my tags, and he retrieved it within minutes! Kurt exemplifies the standards the for which the Mungenast name is known. Kurt even followed up to make certain no issues occurred with the DMV. Needless to say, he is now my new sales person! More

Excellent Service for 16 Years I have purchased 2 Honda Pilots here & have also serviced them here for the last 16 years. I've recently moved to California & I'm struggling to find I have purchased 2 Honda Pilots here & have also serviced them here for the last 16 years. I've recently moved to California & I'm struggling to find a Honda dealership that I like even 1/2 as much. Chris Taylor was my service advisor all of those years & my service couldn't have been better. He was honest, knowledgable, always pleasant & really great to work with. I even had engine trouble one time while traveling out of the state & while I was on the side of the highway Chris helped me try to diagnose the problem & find the closest dealership. I wish every dealership had employees like Chris! More

'Angela' never has answered or called I like Honda and their actual service, but, dealing with Angela has not been so easy. She has never answered her phone nor has she ever called back a I like Honda and their actual service, but, dealing with Angela has not been so easy. She has never answered her phone nor has she ever called back as she says she will on her recording. My question Angela, "why call me and leave a message if you have no iintention of answering or returning my call when I call you back?". Leave a message when you call me to re-route me to someone who will answer or actually return my call please. More

Amazing customer service I was traveling thru St. Louis from Texas to Ohio on 8/13 and made an unscheduled stop at the dealership due to an oil leak. I can’t say enough good I was traveling thru St. Louis from Texas to Ohio on 8/13 and made an unscheduled stop at the dealership due to an oil leak. I can’t say enough good things about my experience. The service advisor (Steve Tiepelman) was great. With all of the technicians busy he personally took my car in to take a look. Long story short, they replace a damaged oil filter (damaged by dealership in Texas during oil change previous week), filled up the oil and even power washed the underside of the car. Steve explained what the issue was and even bagged the filter for me to take back home to show the service manager at the dealership that did the prior work. I was in and out of the dealership in less than one hour and was surprised when Steve told me there would be no charge. Thanks for the outstanding service!!! More

Great Service! I recently brought my vehicle in after it coughed and sputtered when I tried to start it in the morning. I wasn't sure what was happening, but I can' I recently brought my vehicle in after it coughed and sputtered when I tried to start it in the morning. I wasn't sure what was happening, but I can't be without my vehicle! I have foster children, and spend a good portion of my day in my vehicle. Dan did a preliminary check, and made sure my battery was good, then tested the starter. He visually inspected the connections. All seemed fine, and the vehicle started up without any problems several times. Dan walked me through the possibilities - and gave me a good list of problems/indications that suggest I needed additional service. However, since the car was working fine, and I've had routine maintenance done on it at Honda, Dan suggested that I wait on any additional service. My car has been working fine ever since, and Dan saved me a lot of money. I always bring my car to Honda because of Service Personnel like Dan - people who take the time to understand my concerns and check my car out rather than just taking it in back and charging me a lot of money. Thanks Dan! More