Dave Mungenast St. Louis Honda - Service Center

routine oil change visit My oil change experience was painless and only 45 min long. Sam kept me informed through the whole process including what to expect on my next servic My oil change experience was painless and only 45 min long. Sam kept me informed through the whole process including what to expect on my next service visit More

Maintenance The gentleman that helped me was very nice and explained what services they would perform on the car. There was an additional service needed.and he to The gentleman that helped me was very nice and explained what services they would perform on the car. There was an additional service needed.and he told me about it before someone just did it and charged me for it. More

Excellent Service I purchased my last two CRV's from Mungenast St. Louis Honda. I come here for service because they make it so easy. On my most recent visit, Tracy h I purchased my last two CRV's from Mungenast St. Louis Honda. I come here for service because they make it so easy. On my most recent visit, Tracy helped me figure out which service I needed based on past history. He pointed out service I had requested, that wasn't due at this time. In addition, they reminded me my license plates would expire and performed the state inspection! Thank you again for making this so easy... Linda Johnson More

Knowledgeable Staff and Exceptional Service I always have a wonderful experience at Mungenast St. Louis Honda. Anoushir is an extremely knowledgeable staff member. He is both friendly and helpfu I always have a wonderful experience at Mungenast St. Louis Honda. Anoushir is an extremely knowledgeable staff member. He is both friendly and helpful in the exceptional service he provides. Anoushir presents thorough information, and I feel able to make an educated decision on what service fits my needs without pressure to make a decision immediately. More

Excellent service Very well satisfied with how customers are served. Employees are pleasant and helpful, just a great place to do business with. Enjoyed the waiting are Very well satisfied with how customers are served. Employees are pleasant and helpful, just a great place to do business with. Enjoyed the waiting area. More

The Best I have been going to them for over 14 years. Owned 2 Hondas so far. Simply the BEST customer service. Everyone is always so friendly and genuinely wan I have been going to them for over 14 years. Owned 2 Hondas so far. Simply the BEST customer service. Everyone is always so friendly and genuinely wants to help you. They have given me no reason to ever go anywhere else. More

Quick & easy This is the second time that I have received a quick & easy service for my 2013 Accord. In Dec. & today 6/24, Both appointments were easy to book & co This is the second time that I have received a quick & easy service for my 2013 Accord. In Dec. & today 6/24, Both appointments were easy to book & completed far quicker than I expected. The new service center is very clean & all the service employees that I have had contact with are knowledgeable & polite. Keep up the good work! More

A Frustrating Service Department We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part, we set up an appointment for the following week at 9:30 in the morning. The next week we received a message to confirm our 7:00 a.m. appointment. We called to inform them that our appointment was 9:30 and were told we would have to reschedule in two weeks. We called the customer relations manager about the problem and she assured us that we could keep the original 9:30 plan. A couple days later, the dealership calls to remind us of our 7:00 appointment. We called back and they insisted the service was scheduled for 7:00. We talked to customer relations again and she told us to come in at 9:30. The next day we get an email reminding us our 7:00 appointment. Add another round of this nonsense and you get the general idea that this company is in chaos. On arriving at service, the service tech then informs us of a price $78 higher than our quote. The reason? They service department quoted a price for the wrong part. Amazingly, however, they had the correct part.available and could still do the work. No offer to make any adjustments--just a take-it-or-leave-it attitude. We should have refused, but considering how many phone calls and time we had invested in this minor repair, we agreed to the work. I called the general manager a few days later in response to a satisfaction survey with Mungenast. He agreed to look into the matter and a couple weeks later, we received a check for $78. So kudos for that. However, in thinking about more service or replacing any of our four Hondas, I'd recommend going elsewhere. It's almost as if they don't want our business. More

Keeping my old Honda Running Date of Repairs: 02/01/17 thru 02/02/17 It was major repair time for my sixteen year old Honda Civic. Had an oil leak in almost every nook and cr Date of Repairs: 02/01/17 thru 02/02/17 It was major repair time for my sixteen year old Honda Civic. Had an oil leak in almost every nook and cranny. They replaced cam plugs, oil pump, crank seal and oil pan gaskets etc. And EVERTHING else also checked. I requested and received a a new and fully loaded Honda Fit as a loaner car (going to be my next car). Also received all discounts available. Plus had headlight restoration done for free as prior restoration completed under warranty (which still had a few months remaining). They treated me like I was a relative of the owner. Chris Taylor, Service Adivisor, is more like my personal concierge as he is always asking me " is there anything else you need or that we can do for you," and discusses with me all repairs, warranties etc on my car. And he consults with the service technicians as they work on my car to keep me updated. I have also contacted him many times just to discuss potential car problems and cost. Chris is the best! Also much thanks to Certified Technician C. Lamb for a great major repair job. I have been going to St. Louis Honda for years. They honor warranties, only do the necessary repair work, and give all discounts available. I trust them and am always impressed with the service I get. More