Dave Mungenast St. Louis Honda

Our experience at your dealership was outstanding! Ivo Our experience at your dealership was outstanding! Ivo treated us with patience and respect, something that other dealerships tremendously lack. He Our experience at your dealership was outstanding! Ivo treated us with patience and respect, something that other dealerships tremendously lack. He spent a great deal of time with us to make sure we understood the transaction as well as reviewing all of the features of our new Odyssey. Everyone at the dealership was warm and inviting. We have four children, and usually when we enter a place of business, there is a great deal of eye-rolling and avoidance by sales people. Everyone at St. Louis Honda made us feel at ease and eager to be of assistance. Thank you again for making the purchare of our new van a pleasant experience! More

this is the 2nd time in 3yrs i have had issue here. i make over 100g's year, i know i am upside down. but the sm never called back, still never has, i called. now i have left 3 messages with finance guy make over 100g's year, i know i am upside down. but the sm never called back, still never has, i called. now i have left 3 messages with finance guy, no response. I have a trade in that is upside down a bunch. i really wanted a ridgeline. i know it would be tough for them to do the deal. i was looking at a demo ridgeline with 5800 miles. the initial "haggling" which i absolutely hate, came back with what i feel was nothing off that vehicle. i asked him about it, and he said they took $2000 off it, it's new. i told him it's not new, it's used, that comes to 36000 miles in one year. that is high miles as you want to say about my '04 lexus with 87000. he said customers dont understand they have the same cost in it. i wasn't born yesterday and the idea i am ignorant infuriates me. the ridgeline is NOT new! it has 6000 miles on it. anyway i walked out, mad. i wanted the vehicle bad, so i called. i then sent in an app online after talking with mike hilis again. of course, i had to call. well, i never heard anything, so i called again on thursday. he said they are working on it. i went by the place at 715, it was closed, because no one still called me. friday comes, i go in at around 530. Mike hilis is gone for the evening and i wait to speak with mr. lawson the finance guy. he was nice and told me he is trying his best and has a call into honda as he is going up the ladder. he said iwas approved for 35k from honda but i needed 47 for the deal due to me being upside down. i again took the opportunity to voice my opinion that that ridgeline is NOT new and the dealership needs to come down on it. he said even if they come down 5 grand we still have an issue with 7 grand. he told me to call him after 1030 saturday. so i called at noon, left message. i called at 4 no answer to his direct line. i again called about 30 minutes ago and again, left a message. No one at this location will call anyone back. i had this same issue 3 years ago. it's ashame, i bought a honda element there 4 or 5 years ago and loved it, was the best running vehicle i ever owned. now i want a ridgeline, make $110000 ayear, am upside down i understand that, but no one can call me back. I don't think this location wants a sale and if they do then it has HORRIBLE customer service to the point i won't shop there again. i gave this location a second chance. a friend of mine just bought himself and referred his mom in there. I am a regional manager and the number one complaint my gm's get from customers is that the store doesn't call them about their service issues. i have to counsel my people all the time on that, but i will NOT let my company get a bad name or turn a customer against us. i do what it takes to make them happy, thats customer service. the key is, calling someone back. you are in retail, you sell for a living, but don't call people, your customers, potential customers back??? i really felt like the sales person would be calling me desperate for a sale this time of the economic woes or anytime for that matter. but no, he has NEVER called me, not once. so i dont' think they want to make sales there and if that is the way sales people are in this business nowadays, i don't feel sorry for one auto company going under, foreign or domestic. you don't care about the customer, they will bite back. if someone wants to get the deal done with me, or at the least tell me they don't want my business or can't get the deal done, that would be nice. thank you brad martin 314 853 7345 More

My parents within the past 2 years have bought 2 new Honda's from Rick Brennan and his customer service skill are absolutly wonderful. He's not your "typical" car sales man. Not pushy or rude in anyway. Honda's from Rick Brennan and his customer service skill are absolutly wonderful. He's not your "typical" car sales man. Not pushy or rude in anyway. I will continue to refer everyone to him to purchase a car new or used. He is wonderful. More

Shan and Rick were very helpful and they were able to work with me on what I needed. I was in and out because they had me fill out paperwork before I went in and that made the whole buying experience eas work with me on what I needed. I was in and out because they had me fill out paperwork before I went in and that made the whole buying experience easy and stress free especially since I have 2 small children. More

I couldn't have been happier with St. Louis Honda! Very friendly dealer (Jeff Myracle) was not pushy and qualified my needs perfectly. I was in a "didn't NEED to buy" situation when I walked in, and drove friendly dealer (Jeff Myracle) was not pushy and qualified my needs perfectly. I was in a "didn't NEED to buy" situation when I walked in, and drove away smiling in an immaculate Civic Sedan Si! After a fun and informative test drive, all my questions were answered honestly and I never felt "pressured" to buy my vehicle. Upon taking delivery (which was also fast considering they were busy) the car was detailed and spot free. Jeff went over some of the features with me he thought I'd like, then off I went. Things I noticed at St. Louis Honda; The staff was courteous and the employees at the dealership all seemed upbeat and looked as if they enjoyed working there, a big plus! I would recommend this dealership to anyone looking for a new car at an honest price, VIP treatment, and a want to drive away grinning from ear to ear... just like I did! Thanks again STL Honda and especially Jeff Myracle, see you all when it's maintenance time! -dw More

The reason for all of these ratings is because honestly, I was satisfied with each of them. Honda's customer service is outstanding - they always make sure that you are being helped if you are there. The I was satisfied with each of them. Honda's customer service is outstanding - they always make sure that you are being helped if you are there. The quality of work is also good. Thy make sure that you are happy and that's what's most important and this goes hand-in-hand with friendliness. They met my standards as far as the pricing goes as well! More

My dealings with St. Louis Honda so far has been phenominal. I currently own a Honda and am considering another purchase for my son before he travels to college. Patty Bianco was extremely friendl phenominal. I currently own a Honda and am considering another purchase for my son before he travels to college. Patty Bianco was extremely friendly, knowledgeable and courteous upon my visit. I have been most pleased with my Honda and am sure I will purchase another at the right time. I will continue to review pricing over the next month and will buy from St. Louis Honda again. I have several friends that have Honda's and have always made it a point to tell them about my experience at your store. Thanks for making a car buying experience pleasant! More

When we decided to purchase a new car, we researched available models and chose the Honda Accord. The next task, a dreaded one, was purchasing the vehicle. We went to 3 different automotive groups in available models and chose the Honda Accord. The next task, a dreaded one, was purchasing the vehicle. We went to 3 different automotive groups in the area, and St. Louis Honda and their superior staff were by far the best. Patty Bianco, our salesperson braved freezing conditions, searching the lot for exactly the right car. Patty patiently answered our questions and when one small detail arose, worked diligently to find a solution the problem. Patty Binco and Finance manager Dan Larson made the experience a pleasant one. What a refreshing change, people who genuinely seem to care about people and not just another sale! Mike and Melissa Milam More

My boyfriend and I recently had a baby, and were on the market for a more economical and safe car than the one we already had. As soon as we met Patty Bianco, we were immediately put at ease. She was so wo market for a more economical and safe car than the one we already had. As soon as we met Patty Bianco, we were immediately put at ease. She was so wonderful in answering all of our questions, and giving us different options. We really felt like she had our families' best interests at heart. We came into St. Louis Honda the first day we were out looking, and although Patty definitely wasn't pushy, we wanted to go home and talk it over. But we will definitely be back in soon to buy from Patty! More

Patty was courteous and professional. The dealership seemed eager to do business with us. If we had liked the Honda Accord--we did not like the sluggish transmission and the very low-end finishes in th seemed eager to do business with us. If we had liked the Honda Accord--we did not like the sluggish transmission and the very low-end finishes in the cabin, nor did we like the price--we would have happily done business with St. Louis Honda. More