Dave Mungenast St. Louis Honda

For the most part painless. I did most of my negotiating online. We came to an agreed price before I left the house. I believe I received a very fair deal. No surprises at the de I did most of my negotiating online. We came to an agreed price before I left the house. I believe I received a very fair deal. No surprises at the dealership. I have purchased a vehicle there before and always have my maintenance work performed there. They have always gone above the normal. More

A Frustrating Service Department We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part, we set up an appointment for the following week at 9:30 in the morning. The next week we received a message to confirm our 7:00 a.m. appointment. We called to inform them that our appointment was 9:30 and were told we would have to reschedule in two weeks. We called the customer relations manager about the problem and she assured us that we could keep the original 9:30 plan. A couple days later, the dealership calls to remind us of our 7:00 appointment. We called back and they insisted the service was scheduled for 7:00. We talked to customer relations again and she told us to come in at 9:30. The next day we get an email reminding us our 7:00 appointment. Add another round of this nonsense and you get the general idea that this company is in chaos. On arriving at service, the service tech then informs us of a price $78 higher than our quote. The reason? They service department quoted a price for the wrong part. Amazingly, however, they had the correct part.available and could still do the work. No offer to make any adjustments--just a take-it-or-leave-it attitude. We should have refused, but considering how many phone calls and time we had invested in this minor repair, we agreed to the work. I called the general manager a few days later in response to a satisfaction survey with Mungenast. He agreed to look into the matter and a couple weeks later, we received a check for $78. So kudos for that. However, in thinking about more service or replacing any of our four Hondas, I'd recommend going elsewhere. It's almost as if they don't want our business. More

Great experience! Rob was wonderful to work with! Absolutely no pressure at all! We told him we would be looking around and he still took the time to show us vehicles Rob was wonderful to work with! Absolutely no pressure at all! We told him we would be looking around and he still took the time to show us vehicles and allow us to test drive. I would absolutely buy from him again and would highly recommend him to anyone looking to buy a car. It was his attitude that he was there to help us not sale us, that convinced us that he was the person we wanted to buy from. More

Very professional. Rob Carrol was great to work with. He was very easy to talk to ,and explained every process very well. We felt very comfortable with the sale. Paper Rob Carrol was great to work with. He was very easy to talk to ,and explained every process very well. We felt very comfortable with the sale. Paper work was very easy. And car was ready. More

Gina made the buying experience simple and pleasurable Had no intention of purchasing a new car the day I went to look at CR-Vs. Really went to get information and browse. Worked with Gina who definitely Had no intention of purchasing a new car the day I went to look at CR-Vs. Really went to get information and browse. Worked with Gina who definitely was a pleasure. She did not pressure you to buy, but let you talk and seemed to build a more personal relationship with you. The bottom line is I ended up purchasing the CR-V. In addition, Gina seemed extremely knowledgeable concerning the technical workings of the vehicle, something some salespeople avoid. Thanks. More

bought a new car from Gina Bommarito Gina was a great salesperson at Mungenast Honda ,she was extremely helpful,not pushy,took her time to find at the right car for us.I would recommend a Gina was a great salesperson at Mungenast Honda ,she was extremely helpful,not pushy,took her time to find at the right car for us.I would recommend anybody looking for a car to look Gina up at this dealership.I know we will be back in the future. More

Very easy to buy from STL Honda Joe was very easy to work with. Very helpful. The sale was done efficiently. All questions answered. Zak did a fantastic job with the financing. Joe was very easy to work with. Very helpful. The sale was done efficiently. All questions answered. Zak did a fantastic job with the financing. More

Very good experience with Rob answering all of our questions We worked with Rob Carroll to purchase our new CRV. He answered all of our questions and had our car ready very quickly. We loved the experience! We worked with Rob Carroll to purchase our new CRV. He answered all of our questions and had our car ready very quickly. We loved the experience! More

Satisfying and proffesional My brother and sister-in-law recommended Rob Carroll and the Mungenast dealership having bought many cars throughout the years. I now know why and in My brother and sister-in-law recommended Rob Carroll and the Mungenast dealership having bought many cars throughout the years. I now know why and intend to the do the same. I ask a lot of questions and got every one of them answered in detail (I'm a detail kind of guy). I had a great experience. I purchased a great car and now have a great dealership to match. Thank you Rob Carroll and Mungenast! I look forward to a long and enjoyable relationship. More

this is an easy way to buy a vehicle. there is no pressure. This is the third vehicle I bought from a Rob Carroll. VERY friendly and easy to work with. Would buy again. I would recommend this dealer. This is the third vehicle I bought from a Rob Carroll. VERY friendly and easy to work with. Would buy again. I would recommend this dealer. More