Dave Cross Motors Inc

Do not trust this dealership. Was in the middle of negotiating a new GMC over the phone when the dealer went silent for an hour. I assumed they were trying to hammer out the small details...nope. Th negotiating a new GMC over the phone when the dealer went silent for an hour. I assumed they were trying to hammer out the small details...nope. They were selling the vehicle someone else, using my deal as leverage. No communication with me at all. Stay away from Dave Cross Motors More

I don’t even know where to begin. We had such an awful experience with this dealership that I felt inclined to share my experience with others, to hopefully keep anyone else from having this done to them experience with this dealership that I felt inclined to share my experience with others, to hopefully keep anyone else from having this done to them too. My husband’s GMC Yukon started making an awful sound and he immediately drove it to Dave Cross. He has a personal relationship with one of the salesmen and thought that taking it to a dealership would prove to be worth the added “dealer mark-up.” Well, we left it on a Friday afternoon and were told it would be Monday before they could look at it. The following week came and he received diagnosis #1, TRANSFER CASE. We approved for the work to be completed and another week later went to pick up the vehicle. Yes, it took this dealership 2 weeks to diagnosis and replace one part. We got to the dealership and didn’t even get out of the parking lot before he took it right back into the service department. The vehicle was worse than when we dropped it off. They obviously didn’t drive it before calling to say the work was complete and obviously misdiagnosed the problem. Another week goes by and we received diagnosis #2, FRONT DIFFERENTIAL. We approved for the work to be completed and 1 week later went to pick up the vehicle. We are now at one month without his vehicle. We got to the dealership and the vehicle was worse than when we tried to pick it up after the transfer case had been replace. Again, they obviously misdiagnosed the problem. Mind you, we have now spent $4,500 on repairs that didn’t fix the problem and actually made matters worse. We are pretty upset at this point and make MULTIPLE phone calls to the service advisor, service manager and escalated the situation to the director of operations. No one wanted to take any responsibility for their misdiagnosis and no resolutions to make things right were offered. They then tell us that since those two repairs didn’t fix the problem, they can rule those out as the issue and they “think” the noise/"dragging" is coming from the transmission. Oh, and that’s another $5,000 to replace! So, $9,500 total they want us to pay. We tell them that since we’ve already paid $4,500 for unnecessary repairs, and we have little faith in their service team’s ability to properly diagnosis the issue, we will pay $500 for them to replace the transmission (that would bring us to paying $5,000 total which is what they quoted for the transmission). They will not budge on pricing, keep making excuses for their techs and saying that the parts they replaced did in fact need to be replaced because all 3 parts went out and failed AT THE SAME TIME! The likelihood of that happening is literally impossible. We were backed into the worst position possible and had no other option than to walk away from the vehicle and start over with buying him another vehicle, which we didn’t have a down payment for since we’d spent $4,500 in the past month. I specifically asked if they were going to take $5,000 off the trade-in value since we’ve already paid $4,500 for other unnecessary repairs and they said NO. However, they did just that which left us upside down in the vehicle so we were not only out $4,500, but now had negative equity and no money for a down payment. Literally, not one single person in this dealership cared at all for the situation THEY created. Had the problem been diagnosed properly from the beginning, we would have paid $5,000 for a new transmission and been done with it (if that’s really what was wrong?!?!). After sharing our story with an unbelievable amount of people, we have learned this is how this dealership operates. Not one person that we have spoken to had anything positive to say about their service department. My boss took his vehicle there EIGHT times before they finally fixed the problem with his Yukon. I can’t warn people enough about this dealership. Oh, and let me be clear, our vehicles are meticulously maintained and serviced before it’s even due so it’s not like he was driving a clunker! BEWARE! More

If there was a zero rating, I would have preferred to used that! They are the rudest, incompetent and arrogant people I have ever encountered. It starts from Dave Cross all the way down to their servic used that! They are the rudest, incompetent and arrogant people I have ever encountered. It starts from Dave Cross all the way down to their service and parts area. All over a defective battery that they refused to replace unless they could diagnose our SUV and charge $325 to start with. This amount doesn't include the service of whatever problem they found. Even after having our battery diagnosed and charged at another car service establishment and they confirmed what we thought in the 1st place. The battery was bought 9 months ago. When I spoke with Dave Cross about replacing the battery, he told me to get out of his business and not to come back or he would call the police. HOW RUDE! I guess customers don't matter to him. More

Matt is awesome. I would buy another truck from them again. Beat any deal I could find around town. I will be letting friends know. again. Beat any deal I could find around town. I will be letting friends know. More

Wish I had seen this website before buying a vehicle from Stuart at Dave Cross Motors. We purchased a 2020 Sierra 2500 HD Denali with a price tag of $75,000. We had a 2016 Yukon XL Denali that was in an ac Stuart at Dave Cross Motors. We purchased a 2020 Sierra 2500 HD Denali with a price tag of $75,000. We had a 2016 Yukon XL Denali that was in an accident and totalled. We asked Stuart if the 2020 Sierra had all of the options if not more than our Yukon. He assured us it did. Not true. It did not have the retractable running boards and did not have the adjustable pedals. We accepted that the running boards did not retract but the adjustable pedals is a must for a household with drivers at very different heights. Additionally, we were told that if we brought in our business license we would receive $1,000 back. Also not true. At the time of the purchase we ordered a tonneau cover in the amount of $1,200. We were told it would be in 2-3 days from date of purchase. It's been over three weeks and we are told that the $1,000 was included in the rebate and that the cover is backordered due to COVID. We told them to cancel the cover as we found the same thing available through another vendor. We are told that we cannot get our money back for the cover because it will still come in when COVID is over. Multiple emails and phone calls later and have been "locked out" of communications. We are irritated over the lack of customer service from this dealership. It doesn't matter how much you spend on a vehicle the customer deserves to be heard. Seriously Dave Cross Motors, we are asking for the $2,200 you owe us. You got $75,000 how much more do you want? More