Dave Arbogast Buick GMC

Quick service with a used car I was interested in. A detailed report on the vehicles past was readily available. Price negotiation was a little rough/paid more than I expected, but that's a typical clic detailed report on the vehicles past was readily available. Price negotiation was a little rough/paid more than I expected, but that's a typical cliche. Will tell loved ones about my positive experience at Arbogast. More

What a fantastic buying experience. It started with the way Arbogast presents and prices their cars on their website. The pricing is super competitive and (not inflated for haggling) and the car selection way Arbogast presents and prices their cars on their website. The pricing is super competitive and (not inflated for haggling) and the car selection of new and used cars was excellent. Nice cars too. The used cars were well optioned and very clean. Good selection of new cars. The best part was TJ Johnston, our sales representative. No pressure, very knowledgeable and friendly and patient. I’m not normally a car salesman fan but that’s all changed now. TJ didn’t try to guide us in any direction (new, used, brand), just listened and provided available alternatives. We are happy with our selection and working with Scott Evans to complete the transaction was comfortable and pleasant. Scott is professional and once again, very friendly. The way I would describe the operation is classy, professional staff, nice facility, clean cars, yet the pricing is great. What a combination. Did I mention free car washes for life? I can’t imagine buying a car anywhere else, ever. Thank you TJ and thank you Dave Arbogast for a great buying experience and for making our future car purchase decisions a lot easier. Mary & Larry Wheeler More

TJ was what made the car buying experience at Dave Arbogast stress-free and enjoyable. I am originally from NJ and am very sensitive to sly tactics of most used car salesmen. TJ, on the other-hand, Arbogast stress-free and enjoyable. I am originally from NJ and am very sensitive to sly tactics of most used car salesmen. TJ, on the other-hand, is not your ordinary used-car salesmen. His friendly and warm demeanor instantly sets your mind at ease. After speaking with him you just know he will work with you to get a fair and honest price. Thank you TJ. More

Larry Oaks was very easy to work with and met our needs and returned calls/emails quickly. Vicki (finance lady) was very efficient and worked hard for us to secure our loan. Our experience with Arbog and returned calls/emails quickly. Vicki (finance lady) was very efficient and worked hard for us to secure our loan. Our experience with Arbogast was very favorable, only except for the long drive from our home (3 hours). More

Jim Reid provided the best customer service I have ever received from a car dealership. He was very attentive to our needs and was very patient with our decision making process between the Honda Pilot and received from a car dealership. He was very attentive to our needs and was very patient with our decision making process between the Honda Pilot and the Buick Enclave. While we decided not to go with Buick Enclave he still conitnued to provide excellent couteous service. More

It's been a pleasure dealing with the Arbogast car dealership. I first located this dealership on line while searching to purchase a new conversion van. I liked the presentation and ease for looking f dealership. I first located this dealership on line while searching to purchase a new conversion van. I liked the presentation and ease for looking for what I was interested in. In March 2011, I contacted this dealership and they responded immediately by email, followed up with a phone call. Mike Force, was the person from Arbogast that contacted me. Mike Force worked with me on determining and locating what I was looking for and expected in a new conversion van. We negotiated components, colors and price through email and phone exchange. This included the trade in arrangements of the conversion van I then owned. Once I was completely satisfied, Mike set up all finacial arrangements and had them mailed to me. I currently live outside Savannah Georgia area and Arbogast is located in Troy Ohio. My wife and I decided to drive our old van to the Arbogast Dealership and pick up our new van. And we are glad we did. It gave us the chance to meet Mike and many other members of the Arbogast team, and to see the entire dealership ..... very impressive; from the young lady that greeted us at the door to our departure. Four months later my wife and I decided that we wanted to upgrade our new van due to the fact that my legs are longer then the room needed to comfortably drive. In turn I called Mike Force and explained my concerns and considerations. Mike immediately went to work to assist me and within a matter of days had presented to me an Explorer Conversion Van that has the room I needed to sit in the drivers seat and drive comforably. Mike also worked to handle all the financial arrangements and ensured that I received a fair and erquitable trade in value for our other van. Once this was all complete, my wife and I made the trip back to Troy Ohio to pick up our new van. We are very satisfied with our new Explorer Van and all the associated costs. I have to say that working with the Arbogast Dealership has been an pleasant and rewarding experience. I realize that there are many people involved in making a customer happy from the young lady at the door, the people handling the financial arrangements, the person changing the license plates to the friendly hand reaching out to welcome you. From a true professional perspective: Mike Force took care of me and brought me back. He is the kind of person who extends himself to help and make sure his customer is satisfied. From a personal perspective: He's the kind of person you want for a neighbor. Would I recommend Dave Arbogast to my friends? ..... You Bet! Would I come back? ..... Already did, drove 1440 miles twice ..... I'd even stop just to say hello! ..... Thank You ..... Sincerely God Bless Gerald F. Cislon More

Searching for a solid used car at a reasonable price is a daunting task and I was definitely skeptical when I began my search this spring. As a first-time car buyer, I was very concerned about being "smooth daunting task and I was definitely skeptical when I began my search this spring. As a first-time car buyer, I was very concerned about being "smooth-talked" and ripped off. So it made sense to begin my search by looking at the classifieds and searching private seller websites. I was able to find many cars in my price range, but was immediately put off when I would call the listed number for more information- most people I talked to could not give me the history of the car or were reluctant to provide a Carfax report. With this in mind, my husband and I made the very reluctant decision to check out dealerships- which we have always felt mark-up car prices to turn a quick buck. After searching many sites, we found a 2009 Yaris which, while out of the price range we had initially set for ourselves, seemed fairly priced for the options and mileage. When we went to the dealership, Joe immediately greeted us and allowed us to get a look at the car. Within ten minutes of our arrival we were provided with a Carfax and given the keys to take it out for a test drive alone-something that we really valued because it allowed us time to listen to the car and discuss its pros and cons without pressure. It rode well and the options were great; however, there was a slight noise in the underbody, which concerned us enough to let Joe know about when we returned. He seemed genuinely concerned and took it out with us again for another ride. Of course the noise did not present when we drove a second time, but we were still concerned being that it was a used car. After our test-drives (mind you Joe has invested about two hours with us at this point), he provided us with something to drink and pulled up payment options. We didn't have to negotiate on price because the car was already marked well below what the comps were listing at within a 100 mile radius of the dealership. We left with the idea that we would keep the car in mind but probably check out a few other dealerships. When we arrived home, we immediately came to the dealerrater.com website to see what others were saying. The skeptic I am, I was a little put off by all of the positive reviews. To me, it seemed like perhaps the dealership was flooding the site with their own reviews to boost their ratings. So, we decided to test all of the positive things we had read about Joe working with his customers and called back later that same day to request that keyless entry be installed on the vehicle (it didn't make sense to us that a car with power locks would not have keyless entry) as well that the noise we had heard be covered by the dealership should repairs be needed. Joe immediately called me back to let me know that he would be able to cover those things for us- which really impressed us. When we returned to the dealership a few days later, Joe had our (trade-in) truck appraised for us while we further discussed payment options. While the offer was obviously not Blue Book rate, we felt like we got what we needed to aid us with purchasing our car from Arbogast. It is worth saying that consumers need to realize that when they look to a dealership for trade-in, they are not going to receive Blue Book. The dealership is taking care of the hassle of selling your car but they are not doing it for free- they expect to turn a profit. So be realistic when your car is appraised. After signing our purchase agreement, we worked with Karen in finance, who was very friendly during the daunting task of signing an exhaustive amount of paperwork to acquire our loan and purchase the vehicle. Even though it was getting late, she wasn't cranky and we really appreciated that she was willing to provide us with friendly service. When we left the lot, the car was clean and Joe even threw in car mats, which the vehicle had not originally come with. We drove the car for a week and the noise in the underbody persisted, though it was very sporadic and hard to identify. It was hard to not have the feeling of, "Oh, no. What did we get ourselves into?" Since Joe was having keyless entry installed for us within a week, I called him to let him know I was taking it to an independent mechanic to have it checked out and expected the issue to be addressed by Arbogast should the issue turn out to be something substantial. When we had it checked out at Grismer, we did have to cover a $30 fee out of pocket, which wasn't really desirable but not a deal-breaker on my opinion of Arbogast. Fortunately, the mechanic (Hank at Grismer- Great guy!) found the issue- rocks caught in the engine mount. He did a vehicle check after clearing out the rocks and it appeared that, at this point, the rocks have not caused a long-term issue to the quality of the car. Knowing that this issue is under warranty with Arbogast for 90 days does provide extra peace of mind. Knock on wood, the issue has not presented since the rocks were cleaned out. So, finally, I picked up my car this afternoon after Joe personally took the car to an off-site location to have the after-market keyless entry installed. I was very impressed that he took care of this personally and, as of day one, the remotes are working great. This was a very long-winded report but I felt it was important to be as detailed as possible for skeptical readers like myself. I want others to know that I was not an Arbogast employee or family member and that, for my experience so far, I have been impressed. Joe was a very friendly guy and seems very deserving of the countless "Salesman of the Year" awards that he has received. So, as of today, we are very happy with our purchase at Arbogast and would recommend them! Thanks for your help! More

I have been very happy with the service I received from I have been very happy with the service I received from Arbogast and would highly recommend (have) to others. Joe has been very helpful to me in bu I have been very happy with the service I received from Arbogast and would highly recommend (have) to others. Joe has been very helpful to me in buying a car and since I bought it, and also to my daughter who bought a car through him. They are a great asset to our comminity. God Bless, Ruby Wagoner More

We was not planning on spending quite that much money, even though we realize the car was worth it. However we was hoping to get a little bit more for our car we traded in. even though we realize the car was worth it. However we was hoping to get a little bit more for our car we traded in. More

I have worked with Buck on multiple occasions and he never forgot me. I finally got my car with him and will again next time! never forgot me. I finally got my car with him and will again next time! More