Dartmouth Nissan - Service Center

Stay away from this place, I had a horrible experience here. My car has an antifreeze leak and I paid $120 for a written diagnosis and cost to repair. On a sidenote about a month ago I had a different m here. My car has an antifreeze leak and I paid $120 for a written diagnosis and cost to repair. On a sidenote about a month ago I had a different mechanic install a used engine because the previous engine overheated, this mechanic is saying he has no responsibility for the antifreeze leak. I wanted nissan world dartmouth to give me a written report diagnosing the problem and cost to fix it, so that I can use it in my argument against the previous mechanic. Lia called me and explained what the mechanic found, when I get the report I paid for everything is abbreviated, for example it says "clamps, CEL on, cooler f wash system, 920.". I asked Lia if she could please clarify their findings better, for example write instead "needs 4 new radiator clamps, Check Engine Light is on, need to flush coolant system and replace with new antifreeze. Estimated cost to repair is $920.00." I was only asking for her to write what the mechanic found in a more clear way, basically what they already wrote but just clarifying so anyone could understand their report. Lia says to me, "what is it you don't understand, I explained everything on the phone and any mechanic can understand this invoice". I tried explaining how I want to make sure their is no confusion in what the invoice was saying, I believe my request would have taken all of 30 seconds, and I would of left a happy customer. Instead Lia was very rude to me, just snobby and stuck up, saying "for people who decline service this is what they usually get", referring to the fact that I declined to have them work and fix the problem for $920, she missed the fact that I paid $120 for the written diagnosis that I couldn't understand and was only asking her to clarify in writing. They have all these motivation signs up, for example a picture of the ocean, and under the picture it reads something like "customer service is always most important" I want to go there and take those posters off the wall, for such a small request they were rude and denied to help me, I even spoke to the service manager Rick about he, he quickly told me that he would write me an email clarifying the findings, after calling up about five times, the couple times I could actually reach him he says that he already sent the email. I get emails everyday, I clearly spelled out my email address two seperate times to him and he quickly said "sure no problem", I am sure he just brushed me off and did not send any email because I would have received it. This place had some of the worst customer service I've ever experienced, they are jerks there and I definitely recommend finding another nissan dealers if possible. More

Barry Siegal was very friendly, helpful, and professional when I was there for a routine Oil Change and tire rotation. Mr. Siegal is the type of manager that will make me come back to have my car serviced. when I was there for a routine Oil Change and tire rotation. Mr. Siegal is the type of manager that will make me come back to have my car serviced. More

Had a problem with as tail light. Barry stopped wait he was doing . Barry came out to the car, walked me through step by step to replace the light. Although the light failed to work, Barry was ready to sch was doing . Barry came out to the car, walked me through step by step to replace the light. Although the light failed to work, Barry was ready to schedule an appointment. Also your (I believe) service manager (female) understood my issue with my job and offered me a car when I brought the car in to be faxed. A++++ Service department More

Barry Siegal makes the service visit a most pleasant experience.The man knows the business . He puts people at ease. My vehicle always gets professional attention The vehicle is always serviced properl experience.The man knows the business . He puts people at ease. My vehicle always gets professional attention The vehicle is always serviced properly. More

My car picked up a screw in the front right tire today, while I was out running errands. There were other tire stores locally, however my Nissan dealer has always taken very good care of me, so I opted to while I was out running errands. There were other tire stores locally, however my Nissan dealer has always taken very good care of me, so I opted to take my car to Nissan World of Dartmouth to fix the problem. Thank goodness I did!! My plan was to take advantage of the situation and get the oil changed at the same time. When I parked my car, a gentleman in the lot immediately asked me if he could help - and then escorted me to the service department. Then Barry Siegal assisted me, and advised that I was not yet due for an oil change (another thousand miles to go). Even though I no longer needed service, they still took my car in and plugged the hole FOR FREE. Nissan World of Dartmouth, and in particular Barry Siegal give superior service and I would recommend them to everyone. More

I wanted to express my gratitude to Mr. Siegal for all he did to help me with my automobile. I had problems with my new 2010 Altima and he kept reassuring me not to worry and the Dealership would take care o did to help me with my automobile. I had problems with my new 2010 Altima and he kept reassuring me not to worry and the Dealership would take care of the situation. He was very professional, took care of the situation immediately, was in communication with me throughout the day re the situation with my car and, most importantly, was very kind to me -- especially at a very vulnerable time in my life. It was a pleasure doing business with Mr. Siegal and your dealership. More

I broke 6 clips holding up some type of shield under the car. I called and was told to bring it in at any time..no appointment needed.I brought it later the same day and they immediately took my car in. Wit car. I called and was told to bring it in at any time..no appointment needed.I brought it later the same day and they immediately took my car in. Within 10 minutes Barry Siegel (the assistant service manager) was back with my keys and said it was all set. They only charged me for parts! I was thrilled.In and out in 10 minutes and less than $20 spent. I have been going to this dealership for 5 years now and have absolutely no complaints about their service department. The people are easy to deal with and the service done has always been problem free. More