
Darrell Waltrip Buick GMC
Franklin, TN
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Outstanding I have had experiences with several other dealerships that are much closer to home, but none compare to the wonderful customer service I received at D I have had experiences with several other dealerships that are much closer to home, but none compare to the wonderful customer service I received at Darrell Waltrip. I reluctantly responded to one of those "junk mail fliers" I received in the mail, and I am so thankful I did. I made the 3 hour drive and have zero regrets. Samantha was my primary salesperson, but I had great experiences with all of the staff who made contact with me. They listened to my needs and my budget and worked tirelessly to make sure I left satisfied. Thank you all for reminding me that there really are respectable car dealerships out there. I will be returning when the time comes, and I highly recommend this dealership. Thank you all but especially Samantha!! More
Oil change Took 2 1/2 hours with a scheduled appt. staff friendly and courteous. . I have no complaints about the car it has works well for me. Took 2 1/2 hours with a scheduled appt. staff friendly and courteous. . I have no complaints about the car it has works well for me. More
Bob Lang is the man! Bob was very accommodating. He answered my endless questions patiently and, most importantly, was not pushy. We didn't start the process until clo Bob was very accommodating. He answered my endless questions patiently and, most importantly, was not pushy. We didn't start the process until close to closing time and even though we weren’t finished until after the dealership closed, Bob was there until I was ready to drive off the lot. He was also very knowledgeable about his products. If you need a new GMC vehicle, I highly recommend Bob! More

Great Experience with Ben and Nico! Purchased a Sierra AT4 and had a great experience with Waltrip GMC and Ben and Nico. They were engaging, extremely knowledgeable, and helped me ident Purchased a Sierra AT4 and had a great experience with Waltrip GMC and Ben and Nico. They were engaging, extremely knowledgeable, and helped me identify the write truck to fit my needs. I would recommend them to anyone. More

Wonderful friendly and helpful sales team Samantha and Loren were very patient and helpful and worked very hard to make sure I got into the car that I wanted! I would recommend them to anyone Samantha and Loren were very patient and helpful and worked very hard to make sure I got into the car that I wanted! I would recommend them to anyone that asked!! The finance guy Tuan was very nice and helpful as well! More

Above and Beyond Stepfon was our salesman. He greeted us with a friendly smile and was a pleasure to work with from the start. He listened to my wants and made it happ Stepfon was our salesman. He greeted us with a friendly smile and was a pleasure to work with from the start. He listened to my wants and made it happen! Eric our finance guy took the pain out of the final process as he closed the deal and was a great guy to work with! I'm so glad we landed here! It was a real pleasant experience More
Very good Very helpful and good to talk to. I came in to talk to Jason about a used car and bought a used truck that we are pleased with. Very helpful and good to talk to. I came in to talk to Jason about a used car and bought a used truck that we are pleased with. More

Very satisfied A quick and easy process. Very willing to help and tried hard to find just the right vehicle. They went out of their way to make sure I was satisfied. A quick and easy process. Very willing to help and tried hard to find just the right vehicle. They went out of their way to make sure I was satisfied. Am very happy. More
Found the car I wanted Went to the dealership thinking I wanted one type of car but Ben helped me realize that was not the car I needed. Love my new car. Only disappointment Went to the dealership thinking I wanted one type of car but Ben helped me realize that was not the car I needed. Love my new car. Only disappointment was that my engine light came on 3 weeks later and it had to be repaired. No cost to me and they did give me a loner car. Thank you Ben for your help. More
Excellent experience! One stop shopping with excellent customer service from start to finish. We could not have asked for a more convenient car buying experience. Our team One stop shopping with excellent customer service from start to finish. We could not have asked for a more convenient car buying experience. Our team was efficient and professional throughout our visit. They really care about their customers. More