
Darrell Waltrip Buick GMC
Franklin, TN
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All of the sales staff is very friendly and has good product knowledge. I have purchased two vehicles there and when I need another will be a return customer. product knowledge. I have purchased two vehicles there and when I need another will be a return customer. More
Courteous. Professional. Knowledgeable. Efficient. First class from start of interaction by email, to completion of car sale. Professional. Knowledgeable. Efficient. First class from start of interaction by email, to completion of car sale. More
Excellence customer service, will go the extra mile to get you in a vehicle. They put the customer first, Mike and Eric were great, a pleasure to work with, I left very satisfied, Both made the deal possi get you in a vehicle. They put the customer first, Mike and Eric were great, a pleasure to work with, I left very satisfied, Both made the deal possible when I had given up hoping to buy the truck any where. I had tried for months at other dealerships to get one, and was unsuccessful. Not only did they get me the truck, but set the financing exactly as I asked. I will always be grateful for Darell Waltrip and their sales staff. More
I had a great experience! Everyone was very professional & knowledgeable about their product. I would recommend to my family & friends. Brandan Owen was my sales consultant. P Everyone was very professional & knowledgeable about their product. I would recommend to my family & friends. Brandan Owen was my sales consultant. Please go see him! He's a veteran of the Army! Darrell Waltrip thank you for hiring veterans. Brandan thank you again for your service! More
This was the best car buying experience I have ever had. Brannon was my salesperson and he made sure that everything was ready to go when I arrived. I drove 70 miles to this particular dealership and I am s Brannon was my salesperson and he made sure that everything was ready to go when I arrived. I drove 70 miles to this particular dealership and I am so happy that I did. I will definitely buy from them again! More
I was sold an Oil change service for $450. 00 without being told about it. I live 200 miles from the Dealership. The next morning I emailed the salesman John and Eric who prepared my paperwor 00 without being told about it. I live 200 miles from the Dealership. The next morning I emailed the salesman John and Eric who prepared my paperwork and have yet to get a response. I call and spoke with Darell about the situation. I told him that I wanted to cancel the Oil Change contract, and I wanted my $450 plus the sale tax I paid on that money. This dishonesty was totally unnecessary. They both knew that I was mailing back the Title and extra key fob for my trade because I live 200 miles away. I wouldn't recommend anyone during business with those guys. I almost had a pleasant experience until I reviewed my paperwork. The things people will do for money is mind blowing. Now I have wait to see if and when I get my money back. More
I was very impressed with this dealership. Alexander Beason was wonderful to work with - very knowledgeable and was a great communicator and great follow up. I ordered my vehicle so the commun Alexander Beason was wonderful to work with - very knowledgeable and was a great communicator and great follow up. I ordered my vehicle so the communication on the process was very much appreciated. On my first visit Alexander made me feel at home and General Manager Lawrence Martin walked me through the service department and I knew I dealing with good people who value customer service like I do. This was a great experience and I will be recommending them from now on! More

The entire process was so seamless and easy! Roman and the rest of the team were fantastic! The next vehicle I buy will definitely be from here again! Roman and the rest of the team were fantastic! The next vehicle I buy will definitely be from here again! More