Daniels Long Chevrolet

Stopped by Daniel Long Chevrolet to discuss a 2023 Bolt. Was told three things: if I wanted one, there would be a $3,000 "market adjustment" because EVs were in high demand, I would have to put 10% down, a Was told three things: if I wanted one, there would be a $3,000 "market adjustment" because EVs were in high demand, I would have to put 10% down, and pre-orders were not open. We shopped the Mike Maroone Chevrolet dealership the same day...and we not only were able to place a preliminary order through the GM dealer portal, but we were guaranteed that our price would be MSRP and didn't have to put a single dime down to place the order. These kind of tactics are why dealers have a bad reputation. Save your time and shop around. More

Terry Bassett -- my sales rep for Daniels Long Chevrolet -- is absolutely outstanding. He genuinely put my needs and interests first in our transaction (I bought a car through him). Terry went beyond the -- is absolutely outstanding. He genuinely put my needs and interests first in our transaction (I bought a car through him). Terry went beyond the call of duty to accommodate my needs and preferences. In all of our interactions, Terry was likeable, professional, considerate, knowledgeable and excellent: You will be able to completely rely on him in your car purchase needs! He really is as genuine, likeable and nice as he seems. More

12 minutes agoNEWI have never been so disappointed in my 12 minutes agoNEW I have never been so disappointed in my life with a company. I bought a 2019 Mustang with 33,000 on it. The car now has roughly 43, 12 minutes agoNEW I have never been so disappointed in my life with a company. I bought a 2019 Mustang with 33,000 on it. The car now has roughly 43,000 miles on it. I have had the car for 4 months. My clutch now has completely burnt out. I was driving on the highway and started rapidly decelerating. I went in and asked if the car was under warranty, as I have a ridiculously high monthly payment on my car, I thought they would do something for me. My husband told them that we smelt the clutch the day before and they said "well if you smelt it the day before it isn't under warranty." I had a brochure that they gave me that said I could be reimbursed for a rental car. They never gave me the activation key and when they did they sent me the last 8 numbers of my VIN number instead. Eventually called back telling me that it was only with the extended warranty. The pamphlet literally had the comprehensive warranty starred, as if it were what I had. So on top of paying an over inflated price for my vehicle, I am now paying for a clutch to be fixed on a 2 year old car. I have never been so disappointed by the lack of sympathy, lack of knowledge and downright carelessness of a business. If you need a new car, I would recommend going anywhere that isn't related to Phil Long, because there's a 100% chance that they do not care about making this right by me, they only care about the money they are making off of me. Makes me sick truly. More

Beau and the service department did a great job helping us out with a problem we had while here on vacation. Top notch service and communication. us out with a problem we had while here on vacation. Top notch service and communication. More

My daughter and I were looking for a good used car but were a little upside on the loan for the car we needed to trade. We went to other dealerships and no one would work with us because of our negative e were a little upside on the loan for the car we needed to trade. We went to other dealerships and no one would work with us because of our negative equity. My son-in-law suggested Daniels Long where he was getting his car worked on. Jarryd Ruby found us a great used car with low miles and they gave us a very good price on our trade-in.(Actually I am pretty sure they lost money on this). We have a car payment we can afford and a safe vehicle for the kids. For us, this experience was effortless. They just made it happen and even though we were pre-approved through our credit union our finance manager, Jim made this possible. So thank you to everyone that had anything to do in helping us. Rather than making money, they made a lifetime customer. More

Updated 8/17/2021 Read below after two visits. Avoid this dealership for service. High turnover and incompetent. 1st visit: Double charged for toolbox installation tires were not rotated as requested. Re dealership for service. High turnover and incompetent. 1st visit: Double charged for toolbox installation tires were not rotated as requested. Recalls were missed. Update: the service manager called me and apologized for what happened. The have gone the extra mile to make things right. I am updating my review and will be returning for my next service. 2nd visit: Went back for service. A lot of turnover and the manager has left. Had appointment but even that person wasn't there. Told them about issue with DEF meter that they did not find. Drove a few miles and had same issue. Called them and service representative hung up. Called General Manager and did not return call. Avoid service for your vehicle at this location. More

I’ll start by saying I wish I would have read reviews on these guys before I purchased my 2021 2500 HD. There is a previous review of a gal that bought a 2021 Suburban and she could not be more spot on abo these guys before I purchased my 2021 2500 HD. There is a previous review of a gal that bought a 2021 Suburban and she could not be more spot on about here experience stating the paint issues she had upon delivery and the fact that they blew her off and are doing nothing about it. My 2500 which I dealt with Jared Ruby on in sales was delivered to me with a scratch through the clear coat on the drivers door, many other clear coat scratches though out, and a bed cover that they scratched in several places while installing. Jared told me to get estimates to fix. I told him not to waste my time if they were going to blow me off. After producing two estimates at the cost of my own time that’s exactly what Jared and Daniels long did. They also delivered the vehicle without a security system I didn’t want to begin with that they charged me for. After I figured it out my self they went through the channels to have it installed otherwise they wouldn’t have said a thing and I would have been charged over 600 dollars with out receiving the product. All I would say to anyone that asks if you can deal with any other Chevy dealer in the Colorado Springs do so unless you want to pay a lot of money to receive a new product that’s already damaged and won’t be stood behind. More

Terrible Dealer ExperienceGeneral motors sent me a Terrible Dealer Experience General motors sent me a recall notice for the airbag in my trusty 07 Silverado, Trucky McTruckstop. I had indeed seen the Terrible Dealer Experience General motors sent me a recall notice for the airbag in my trusty 07 Silverado, Trucky McTruckstop. I had indeed seen the airbag warning light. If I'm honet, I think its been on for years. Along with the Tire Pressure Monitoring System lights. I maintain the drivetrain and wheels but for some of the fru fru things I let Mr McTruckstop just truck out a little. Anyhow I look up the local dealer Daniels Long Chevrolet. After saying the name incorrectly as Daniel Longs Chevrolet (I mean, right?), I called and scheduled an appointment. I asked for the airbag and a few other things that it needed, some of which I deemed things only the Dealer Expertise could handle. They made it sound very important that I be there at 7am. So I arranged a ride home and made it work. They must be fast, 7 am! Once there, I explained how, when my heater had started losing function, I had tried to replace the blend door actuator myself and couldn't. To my shame, I had asked my regular mechanics at Tire World, to try. Shout out Tire World! They couldn't get it working right so … they charged me a $70 diagnostic fee and didn't charge me for the labor. Obviously this had to be done at a dealer! I shoved a folded piece of cardboard in the blend door mechanism to hold it in the best winter defrost/feet position for safety, and drove it for years. Now at last, the dealer will fix this! I asked them to help out my tired old drivers door. The exterior handle had developed a serious jiggle from being yanked on hard too many times ... aand perhaps used as a foothold to get up on my homemade pig fence platform roof rack once or twice. The lock mechanism had not been functioning properly for some time. The lock itself never mooved automatically, and the drivers door lock switch had lost its ability to unlock the other doors. I lean across very retro. Its cool, I'm 6'8” so I can reach anything anywhere. My interior door handle had stopped working altogether a day or so before the appointment, so I scoot across the bench seat. Finally I ask for a new windshield. I know I could just call a glass guy, but I figure, have it done at the dealer so it gets done right! I told my rep that my original factory windshield was clear to the top. Years ago, after a tree branch blew out the glass, the glass shop replaced it with a tinted top that I immediately hated. I am so tall that this black tint stripe is right in my line of sight. It makes night driving actually kind of sketchy. You wear sunglasses when you are scanning the dark road for animals and rocks. Not cool. So I emphatically asked for a clear window. He said he could do it no problem. Yay for the dealer! So the airbag arrives within a week and I get a call from the service rep to authorize a part for the repair. The door will need a whole new door card he said. Unfortunately, It's the only way GM sells the replacement parts. You have to buy the entire unit for $700. It is expensive but you get everything. Now, I figure I can do this cheaper somewhere else with used parts but, I figure I'll have it done right and it will last, so I agree. Its Trucky we're talking about here, I have many adventures planned, and Mr McTruckstop is a super star! Two weeks after the day the truck went in the shop I get a call that it's ready. I go down to the dealer and they are overwhelmed. A few pairs of waiting customers look at me like, “I was here first”. The four service desks are empty. One rep is busy helping someone and avoiding eye contact with me, a new problem. When he is finished he starts to leave but I step forward and wave him down. He contacts my rep who shows up frazzled and helps me as best he can. I can see they are swamped and I want to help move things along. So we go through the paperwork fairly quickly, checking off the repairs. When he gets to the part about the blend door though, I stop him. He said that they installed and calibrated it but that it had “limited functionality”. He encouragingly said they were able to change the air direction from the window and floor combo to the main passenger vents... and that that was better. I told him that actually that's worse. I had it set so that the defroster worked because that's the one thing I need. For safety. In the winter in Colorado. I didnt tell him how terrifying it is to try and drive when your window is constantly freezing up on I25 at night in a storm. He said the technicians could look at it again and repair it if I wanted to pay the labor. I said no to the extra labor charges, kind as the offer was. I thanked him because i'm super nice and I felt bad for the guy and the business and really I just wanted to go. I said, I'm glad the part was installed and calibrated properly and now I guess I will go to another mechanic to find the real problem... or try to fix it myself. I eat the loss and walk away pretty unsatisfied. So I take the truck and as I'm driving home I see the window has a big black bar of tint across the top. Nope, last straw. I called my rep and reminded him of our conversation about the clear glass. He saw his mistake and made moves immediately to rectify it. The glass company will contact me to replace my window no charge. Great, lets schedule that. (I still haven't heard from them.) I get to my destination and open the door and the window handle falls off. Seriously just falls off into pieces. Great. Dealer quality I geuss. Fortunately I've taken these doors apart before so I know how to fix it and I do. Not the point. I go to lock the door. Guess what? Door lock doesn't work. New card, expensive part, has everything... door lock still broken. The power lock mechanism is jiggling around loosely. Nudge it and it falls out, showing wires and tape. Great. It wasn't like that before. More worse. I look at the door card itself and I noticed the little access cover panels that hide the bolts are all my old stained brown ones nicely juxtaposed against the shiny new gray ones. Nice touch. This door card has everything! My exterior door handle? Still jiggly and will break very soon. Thank you. Next time I start it up I noticed that the check airbag light is still on. Great. Did that get fixed? Is that another problem or did maybe someone not clear the code. I don't know. I'm very frustrated with this experience. I've been without my camper/work truck for a few weeks and it's summer and it's still not fixed. I still need to replace the window. I still need to fix my door locks. I paid quite a lot of money in labor to install my own part and now my defroster doesn't work. So I have to sort that out before winter so I can drive in any kind of weather. So how to handle this. I want to handle this in writing and create a paper trail. I looked all over the Daniels Long website for an email address or customer service link but found none. I used the regular messaging portal that their site provides and wrote them a condensed version of what you see here. At the end of it I politely say that, I could write scathing reviews, but instead I would like to give them some time to rectify the situation. I think I said a week. I get a call right away from some salesman trying to show me a new Chevrolet! When I tell him to actually look at the message he embarrassingly assures me that he will send the email to customer service,... sir. Eventually I receive a text message from a customer service guy, telling me to call his number if I had anything I would like to discuss about my recent experience. I'm wondering if he bothered to read my message either. I do office work at night and on weekends so I often miss office hours and rely on email and texts. I call a few times during regular hours and leave him messages. I ask him to text or email his own email so we can get this conversation going. I send a few more messages through the website trying to get this guys email. Its almost two weeks, so here's the Scathing Review! What would you do in my position? I would like my door to work, and my heater to work, and my window not to have the tinted stripe that hates tall people, and to not have an airbag warning light for my new airbag. Is that too much to ask? I have a feeling they will do the repairs, but say they have to charge me a whole lot more. They charged $250 for labor on the heater, and made it worse. They charged $160 on labor for the drivers door. It doesn't work yet either. But they did replace the interior handle. So, Yay! And they put in a new switch... that springs out and hangs by its own wires when you nudge it. The switch works the other doors, but still the drivers door lock does not move. Manual operation only. So, I am not going back, and I will send this review to anyone who is interested. I will continue to use Tire World because they are awesome and honest and they operate with integrity. I stay far away from dealers for a reason.. for this reason! More