Daniels Long Chevrolet
Colorado Springs, CO
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Good service So far so good. We purchased a used truck that was only on the lot for a short period of time. After the purchase my husband was contacted to come dow So far so good. We purchased a used truck that was only on the lot for a short period of time. After the purchase my husband was contacted to come down to sign the pre-owned certification warranty. The purchase process in total was a reasonable amount of time and everyone was friendly during the process. More
Friendly and Helpful Staff The best car buying experience ever. Dondi was helpful, knowledgable and helped me find the perfect vehicle. The Yukon I was considering wasn't exact The best car buying experience ever. Dondi was helpful, knowledgable and helped me find the perfect vehicle. The Yukon I was considering wasn't exactly what I wanted so she went back and forth to the neighboring Mercedes dealership and found me the PERFECT vehicle. I told her I was concerned with the the time usually required in the financing department. She streamlined the process and we had financing and paperwork completed in about 15 minutes. Unbelievable!!!! Thanks so much Dondi. More
Tried to change deal when I arrived to pick up car Over the course of a few days we had settled upon the price of my trade in and the price of the car I was buying. I had obtained a loan from my bank Over the course of a few days we had settled upon the price of my trade in and the price of the car I was buying. I had obtained a loan from my bank based upon our agreement. However, when I arrived, I was informed that they would no longer honor our agreed price for my trade in. In fact the new price was $5500 dollars lower. The agreement should not have been changed, but even if it was, I should not have been informed after I had arrived. I informed them that if some lower number was part of our negotiations from the beginning then the deal would have probably went through. The last minute change makes me question the business practices of this dealership. I would not recommend this dealership to anyone. More
Heart my truck Corey was very polite and helpful. I received awesome rates in financing. I really enjoy my truck. Looking forward to four years of free oil changes Corey was very polite and helpful. I received awesome rates in financing. I really enjoy my truck. Looking forward to four years of free oil changes. More
Worst Dealership Experience Ever Worst Car Dealership Experience Ever! January 2016 Totally Swindled Me with Their Unscrupulous Sales Tactics! As Soon as “The Papers” were signed, the Worst Car Dealership Experience Ever! January 2016 Totally Swindled Me with Their Unscrupulous Sales Tactics! As Soon as “The Papers” were signed, they didn't know who we were and moved on to other potential Suckers. Papers I didn’t receive a copy of until 5 days after what I was lead to believe was “a done deal”. Dates on paperwork don’t even match. I received a phone call saying My vehicle had been delivered and they would need a couple of hours to detail it. I was so frustrated with the dealership at this time, I waited a day to pick up my vehicle. When I returned to the dealership is when they treated me like Yesterday’s Trash as they escorted me around to the back of the building to present me with my Filthy brand new car. I was told by the sales person that I probably knew more about the vehicle than he did, so he would help hook up my phone to OnStar and then he was “Done”. The first time I was on the lot, to get this great deal they were going to give, I watched as they, "Jumbled the Numbers to Make this Deal Work", every other customer's NEW car was brought to the front of the building and hoods and trunks were opened and the sales person would walk the customer throughout their new vehicle's features. What?!? because you brought my car to the dealership from somewhere else, I don't deserve the same consideration? While at home teaching myself about my NEW car from the owner’s manual, I opened the hood of the New vehicle to find it completely filthy. When I opened the Trunk to inspect the trunk area, I lifted the back panel up to find a puddle of Diesel Exhaust Fluid (DEF) around the filler cap and white spots throughout the trunk area. I went to the owner’s manual to find out that DEF is Corrosive and what I was seeing was the dried DEF that had been splashed all over the trunk. I called the dealership and asked about the way I had received my vehicle, I was told by the crook that negotiated with me, that the car had sat outside for a couple of days and that's how the engine compartment got dirty. (The exterior was washed completely clean when I took possession. And I was called earlier that day and told that the car had just arrived and that they would need a couple hours for prep.) When I asked about the DEF I was told that he was Not the salesman on the vehicle, so he has no idea how the car was presented to me. Then I was told that he has explained this enough to me and he was “DONE” with me. I spoke with the GM Brad at the dealership and his main concern was about the Broncos First and then that I had an issue about the customer service I received. I explained the situation to Brad and how unhappy I was with the way I was treated and the condition my vehicle was delivered to me. He offered to detail the vehicle for me. I responded, No. First impressions are everything. This is service you give every other vehicle that leaves that dealership. I was not afforded that service the first time you had possession of my vehicle, what makes me think you would treat it any better a second time? Because now you have to? His answer to the situation, " What do you want us to do?". I don't know Brad. It wasn't me and MY staff that provided a customer with less than adequate service. I took the car to another dealership and they serviced it free of charge and said whoever had it first just didn’t care. 0% satisfied. More
Awesome Experience! Corey helped make my decision to trade in my car for an SUV an easy one. He was not like the typical salesman; pushy or aggressive just to make a sale Corey helped make my decision to trade in my car for an SUV an easy one. He was not like the typical salesman; pushy or aggressive just to make a sale. He made sure my needs were met in regards to what I was looking for in the vehicle. I could tell that he was very knowledgeable about the vehicle from the time we got in for a test drive until the time we drove back on the lot. I loved how personable Corey was with my fiance' and I which helped the process go by very quickly. He seems like a great guy who loves what he does.....one week down and I absolutely love my Equinox!! More
patience pays Corey went above and beyond to find the right vehicle for me and my fam.Thank you for kindness and understanding!!Loving the new suv!! Corey went above and beyond to find the right vehicle for me and my fam.Thank you for kindness and understanding!!Loving the new suv!! More
Fast! She got us in and out very very quickly. She was very kind and made clear everything that needed to happen! I would recommend her for sure. She got us in and out very very quickly. She was very kind and made clear everything that needed to happen! I would recommend her for sure. More
Great Experience Christina was outstanding. She worked quickly to make the process as painless as possible. She was very straightforward. She was kind and understandin Christina was outstanding. She worked quickly to make the process as painless as possible. She was very straightforward. She was kind and understanding. She worked to get us the best deal she could for our 2016 Chevy Malibu. There isn't a single lazy bone in her body. Thank you Christina for all of your help. She was just a genuinely great person overall. More
Very Quick and Pleasant Experience!! Christina was great to work with! She made the whole process very easy with little pressure. Would highly recommend her to anyone and would definitely Christina was great to work with! She made the whole process very easy with little pressure. Would highly recommend her to anyone and would definitely work with her again! More