Daniels BMW - Service Center

There was an issue with the service on my car. I called quite upset and the above named employees jumped through hoops to address it. They brought me right in, gave me a great loaner car, addressed every p quite upset and the above named employees jumped through hoops to address it. They brought me right in, gave me a great loaner car, addressed every problem I had with the service. They then went beyond that and fixed several things that they weren't responsible for covering and charged me for a only a small part of it cost. To tell you that it was a pleasure having a problem solved in such a professional, customer-centered way is an understatement. They turned what was a very upsetting situation into a very satisfying experience. I have always been a big fan and this makes me an even more ardent one. More

Today, December 28th I took my car for Service - I got in with no wait, and a car was ready for me to use while my car was with them for Service and when it was ready they called me and again with no wait I with no wait, and a car was ready for me to use while my car was with them for Service and when it was ready they called me and again with no wait I walked in and was able to pick up my car - looking clean as if I just got a new car and the Service Advisor was so helpful and patient with me and attended to all my request and answer all of my questions, I could not have asked for anything. I must say I always receive the best service from Daniels BMW, which is why I always travel from Washington, DC and make my appointments and business and I shall continue to do so. They always are very nice and show their customers a lot of respect. And they do not ignore you after you buy their car - if anything they treat you with more respect. In addition to the service, my X3 is amazing when it comes to bad weather. I feel as if the car takes control and gives me the comfort to feel safe. Because of the Customer Service and the well performance of the BMW, I must say the price of the car is well worth it!!!! And because of it, I plan to stick with Daniels and recommend them to everyone and anyone. More

Over a recent weekend, I had a problem with my certified used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, and erratically at that. It was embarrassing because my passenger and I were forced to enter and exit the vehicle via the driver's side door, and on one instance we had to climb in through the window. Being a busy businessperson, I stopped by Daniels BMW the following Monday afternoon while in the area. When I explained my problem, one service person told me to talk to a person behind the counter. The person behind the counter told me to talk to a service person. When I expressed my frustration, the person behind the counter took me to see Eric Taglioli. I could tell that Eric was busy, and it appeared that they were not taking any more service calls because it was close to the end of the workday. However, Eric immediately recognized that I needed help, as I could not continue operating the vehicle if the doors would not open. He scheduled my vehicle for immediate service. Eric offered me coffee and a snack, which was much appreciated. It took only an hour to diagnose and fix the problem caused by a fuse. Eric had the car cleaned. His decision to allow me to have immediate service rather than wait several days for an appointment was the right one. I am very pleased with Eric and Daniels BMW as a whole. More

This dealership deserves it's 5 star rating. The sales staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner. I have been a customer since 1977 and the courtesy and excellent attention to customer service has kept me coming back. I can't think of any constructive criticism, rare these days in any business! I would most certainly recommend this dealership to anyone who has high expectations. More

Joe has been my service manager for 5 years now. I still marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, somethi marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, something I've never encountered in any dealership service center. Even in the thick of a hectic morning, Joe manages to maintain his good humor and courteous manner. I'm always made to feel welcome, even on those few occasions when I showed up at the dealership on 10 minutes notice to have an item looked at on my way out of town for a business trip. More

I have been a customer for about 12 years. The reason I keep going back is because of the outstanding service they provide. Dave Hackett goes above and beyond when it's time for me to trade in my car and i keep going back is because of the outstanding service they provide. Dave Hackett goes above and beyond when it's time for me to trade in my car and is always checking in to make sure everything is okay . Joe Millington in the service department is outstanding. More

Dealership is clean and waiting area comforatble. Dealership staff is professional and friendly. We purchased our car at Daniel's and also have our car serviced there. Service Appointments are conv Dealership staff is professional and friendly. We purchased our car at Daniel's and also have our car serviced there. Service Appointments are convient for us and the repair is completed in a timely manner. I love that the car is sparkling clean when returned to us! More

I own two vehicles. One is a BMW. I won't disclose what the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Ta the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Taking my beamer into Daniels for service is just about the same as taking my child to the pediatrician. From the level of knowledge that they have about my car to the care and courtesy that goes into the overall experience, I always leave Daniels happier that I went and confident that my beamer is going to be just fine. Their investment in product knowledge, courtesy, comfort, convenience and style have made Daniels BMW the Utopia of service experiences. Thanks Daniels. More

Excellent service, friendly, knowledgeable. Couldn't ask for better. A large part of the reason I will be loyal to BMW and more specific, to Daniels BMW. The extra hour and a half drive is well worth it. for better. A large part of the reason I will be loyal to BMW and more specific, to Daniels BMW. The extra hour and a half drive is well worth it. The service at Daniels is what sets them apart from other dealerships I have visited. More

I own two vehicles. One is a BMW. I won't disclose what the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Ta the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Taking my beemer into Daniels for service is just about the same as taking my child to the pediatrician. From the level of knowledge that they have about my car to the care and courtesy that goes into the overall experience, I always leave Daniels happier that I went and confident that my beamer is going to be just fine. Their investment in product knowledge, courtesy, comfort, convenience and style have made Daniels BMW the Utopia of service experiences. Thanks Daniels. More