Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
946 Reviews of Danbury Kia - Service Center
Sort by
June 30, 2015
Poor phone service but good face-to-face When I come to Kia for service, I always have a good experience. If the service takes longer than it should, the staff are always aware of this and th When I come to Kia for service, I always have a good experience. If the service takes longer than it should, the staff are always aware of this and there've been several occasions where they gave a discount because of the wait. Julio was helpful and tried to outline all the parts of my service and what the car needed, and was more thorough than many service people I've had, trying to explain to me (a car layperson) the specifics of what was involved. My main complaint with the Danbury Kia service is the phones. When I call to make an appointment, I often get a voicemail. I NEVER get a call back the same day I leave a voicemail asking to set up a service, which is very frustrating. I typically just try calling again the next day until I reach a person. I set up my appointment a week in advance, didn't get any sort of confirmation call, and when I got there at the time of my appointment, they didn't even have it listed. I was grateful that they squeezed me in w no problem, as I had the day off just for this. More
by LBK76
June 29, 2015
Terrible customer service My car is one week old. Service and parts representatives are no help. People are not motivated at all to serve the customer. My steering wheel came w My car is one week old. Service and parts representatives are no help. People are not motivated at all to serve the customer. My steering wheel came with a tear, the answer of service department was "I don't know, send it to detailing", any other car brand has a warranty over the conditions of the car to be sell. I expect the car looks new because is 6 days old. Thanks to the salesman who really went over his job to help me with this mess. I am calling Kia motors to let them know of the poor service that their brand is being offered in this dealer. More
by freddyjaram
Employees Worked With
June 24, 2015
Danbury Kia consistenly offers excellent service I have had my car serviced at Danbury Kia since I purchased my Optima in 2012. Every experience of this dealership has been a wonderful experience. I have had my car serviced at Danbury Kia since I purchased my Optima in 2012. Every experience of this dealership has been a wonderful experience. From the sales floor to the service bays. They are always accommodating, provide a clean inviting waiting area, all of the staff is always friendly and knowledgeable. I highly recommend them. More
by CmooreCT
June 20, 2015
Exceptional customer service I needed to change an oil, cabin filter and had two recalls, so dropped the car and asked to service it as soon as possible (needed to work later), so I needed to change an oil, cabin filter and had two recalls, so dropped the car and asked to service it as soon as possible (needed to work later), so stuff worked very fast, one took my car, another filled the information in the computer, third continued with me. All stuff worked very fast and sharp. When I came back to pick up my car, Bill Pfeiffer oversaw the service performed and explain everything what was done. So I am very satisfied with my visit. Great job! More
by hal2015
June 10, 2015
Excellent customer service I came in for an oil change and was treated with great kindness and respect. I was able to wait for my car in a comfortable lounge and was entertaine I came in for an oil change and was treated with great kindness and respect. I was able to wait for my car in a comfortable lounge and was entertained with a tv show. More
by Pweege101
June 08, 2015
Service review Very satisfied. Julio oversaw the service of my car and was willing to explain/review everything with me. Hopefully when I bring my car in again, he Very satisfied. Julio oversaw the service of my car and was willing to explain/review everything with me. Hopefully when I bring my car in again, he is working that day. He was very friendly and helpful. I can't submit until I put a sales name down but I was not with sales. I More
by Kia man
Employees Worked With
Tim Allen
May 30, 2015
Oil change & inspection. I have a 2014 Sorrento - a great car. Brought it in for an oil change and was glad to find they also did a free vehicle inspection! Now I know I will I have a 2014 Sorrento - a great car. Brought it in for an oil change and was glad to find they also did a free vehicle inspection! Now I know I will need front brakes in a few more miles. The price was great...they use new oil...not recycled like the cheapo oil change shops...and every other oil change is free. No need to go anywhere else for service. Thanks Danbury KIA! More
by Sonata_2009
Employees Worked With
The service department staff is great.
May 26, 2015
Blinker went out Was a faulty connection. I assumed it was a bulb out. They fixed it, no charge! That's how I know I can trust their repairs!! Was a faulty connection. I assumed it was a bulb out. They fixed it, no charge! That's how I know I can trust their repairs!! More
by Amontes181
Employees Worked With
Other Employees :
Tim Allen, Sal Sinardi, Jimmy Canavan
May 09, 2015
Routine service Julio and the service team were very helpful, informative, thorough and efficient. We plan on coming back. (this is all we wished to say) However, Julio and the service team were very helpful, informative, thorough and efficient. We plan on coming back. (this is all we wished to say) However, we find this "interrogation" by Dealer Rater customer satisfaction tool obnoxious. This experience will keep us from using it again. More
by danburyauto
Employees Worked With
Julio
