Danbury Kia - Service Center

Sportage A+ costumer services. I was traveling, therefore, I was over due to get my service done. I explained that to him e he promptly got it done for me. A+ costumer services. I was traveling, therefore, I was over due to get my service done. I explained that to him e he promptly got it done for me. Thank you!!!! More

After buying a car from the dealership, I went to the service center to get minor fixes to the vehicle done. Everything has been done well and in a timely fashion. Dibble had my car in and out in about 1 service center to get minor fixes to the vehicle done. Everything has been done well and in a timely fashion. Dibble had my car in and out in about 10 minutes! Brent was very helpful and easy to talk to. I scheduled an oil change with them so he could make sure the vehicle's issues were taken care of. Everything was fine and he exemplified supreme customer service and friendliness in his dealings with me, even as he was short staffed. I would definitely take my car to Brent in the future as he is committed to getting things done right with customer service and appreciation in mind. More

I'm not even sure where to begin. I have never been treated so badly regarding any customer service at any kind of business. Just writing about this makes me so angry. I bought my used car from there treated so badly regarding any customer service at any kind of business. Just writing about this makes me so angry. I bought my used car from there, and besides the fact that that experience wasn't nearly what it should have been, I wanted the car so I made the deal work. We made a deal that there were a few things that needed to be fixed that I would come back for once the parts were in. Well, after weeks of trying to get a hold of them, and I mean multiple phone calls and emails, I tell them the day I can come in, they call me back to confirm and they confirm a different day! So I have to completely rearrange my schedule to make it down there, I live over an hour away from them. I was only going back there for service because of the deal we made to fix some aesthetic things when I bought the car. They told me it would take an entire day to give me two new rims that were scratched up really bad, fix a piece of plastic, a tiny rip in the leather, and put a new air filter in. I get there, I give them the keys, and I sit down ready to wait for hours. A couple of hours go by and I go to check on the progress. My car had a donut on it. I asked why and they said the "rim guy" came and took my tire. First of all, he took only one, there were two that needed to be replaced. Again, replaced, not fixed. They said they ordered two rims and they were in. They never ordered them. They also told me the rim guy would give it back in a few days. What?! I told them to get my tire back here, that was unacceptable. They couldn't get a hold of him and didn't know where his shop was. Are you serious? They also being to argue with me that it was only one rim to be fixed. So not only do they lie telling me they ordered two new rims and they had arrived, now they're retracting on their agreement. The plastic piece was also not ordered. They did fix the slit in the leather and replaced the air filter. I made them do an oil change for free at that point because when I bought the car, it apparently wasn't done recently. I walked in to speak with the manager, where I stood outside the room because I heard my name, and I continued to stand there and listen to them say some pretty nasty things. I walked in after I heard enough and let them know exactly what I had to say. They began to apologize, offered to pay for gas (but then didn't) and said they'd order the plastic piece and send it to my home. I grabbed my keys, telling them this was the worst experience I've ever had. In fact, I get home later that night and notice that there's a dent in one of my license plates (I'm an EMT and have a EMT license on my car). I have never received the plastic part from them. I wish to never speak to them again and hope only that others read this and don't do business there. More