Danbury Kia - Service Center

Kia Sorrento with hiccups Al Rhode is professional, courteous and knows the business protocol associated with warranty repair. He had his hands tied with regard to Kia's insis Al Rhode is professional, courteous and knows the business protocol associated with warranty repair. He had his hands tied with regard to Kia's insistence that they had to duplicate a problem stemming from the vehicle's AWD rear differential. I offered to let him keep the vehicle as long as he needed. Al put me into a loaner car and was able to source the problem. The rear differential was replaced. Unfortunately the problem did not go away entirely. Al called me and will go to plan B. I have full confidence that he will not only troubleshoot but solve the problem. The only complaint I have has nothing to do with your organization but with KIA. We leased their top of the line Sorrento and it has fallen short in my expectations. However, I remain hopeful that this will be reversed. Thank you for the opportunity to relay my experience. More

Standard service visit The staff was friendly and knowledgeable. The service was done quickly. Loved Abby's personality. I will gladly bring my cars back here. I have ne The staff was friendly and knowledgeable. The service was done quickly. Loved Abby's personality. I will gladly bring my cars back here. I have never had a bad experience at this Kia. More

Excellent Service Was in and out quickly and treated with respect. Was offered a loner car and I felt the staff went above and beyond. Very good experience. Was in and out quickly and treated with respect. Was offered a loner car and I felt the staff went above and beyond. Very good experience. More

2 Excellent employees made the experience I went to the Kia Service Dept to have recall work done. The experience was a very good one. Billy was very helpful in directing me where to go and I went to the Kia Service Dept to have recall work done. The experience was a very good one. Billy was very helpful in directing me where to go and park when there was no parking. He quickly took my vehicle. At the end of the service, he greeted me and quickly helped me to my car. He was professional, friendly and very efficient. Upon checking in the Service representative had another customer. Tiffany quickly greeted me in the meantime. After checking in, I went to the waiting room. Tiffany immediately came to the waiting room and asked if I would prefer not to wait for the 2 1/2 hours. She offered a loaner car. Tiffany was quickly set everything up and I was on my way. Having been in the service industry myself, I recognize employees that go the extra for customers. Both Tiffany and Billy showed this quality. Thank you for making a the experience into such a pleasant one. More

Amazing service The service team is fabulous. Very helpful and quick. Will bring back both our cars. TV coffee and tea and alway pleasant conversation with the sales The service team is fabulous. Very helpful and quick. Will bring back both our cars. TV coffee and tea and alway pleasant conversation with the sales staff. Would recommend highly . More

fine and dandy Everything was fine Personnel friendly, waiting area clean work done promptly and thoroughly I was in and out of there in less than forty five minute Everything was fine Personnel friendly, waiting area clean work done promptly and thoroughly I was in and out of there in less than forty five minutes.. More

Good experience today Customer service and friendliness are always very good at Kia. They are generally timely with my services. In the past I had many issues trying to acc Customer service and friendliness are always very good at Kia. They are generally timely with my services. In the past I had many issues trying to access people by phone when I call but more recently, it's been much better. The cost of services sometimes feels high. Last time I was there they recommended a transmission fluid flush and I was able to get it elsewhere for over $100 less. The lounge is comfortable, but the coffee is terrible! :-) More

Excellent service!! Prompt service. Beat the expected wait time by a half hour. Excellent customer service and comfortable waiting area. Will definitely use again if I Prompt service. Beat the expected wait time by a half hour. Excellent customer service and comfortable waiting area. Will definitely use again if I need service or to perform recall work as was performed this visit. More

Excellent !!! Very professional, reliable and friendly!!! There was a excellent visit from ATo Z... Git problems with breaks and tires and they did also a car inspe Very professional, reliable and friendly!!! There was a excellent visit from ATo Z... Git problems with breaks and tires and they did also a car inspection to be sure about safety and service quality...You guys ROCK!!! Thank you!!! More

Kia Service Courteous and dependable service at reasonable price......oil change, fixed tire pressure warning light, and performed software upgrade.......car was Courteous and dependable service at reasonable price......oil change, fixed tire pressure warning light, and performed software upgrade.......car was ready on time.......well done! More