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914 Reviews of Danbury Kia - Service Center
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October 04, 2015
First Service Sorento I had my first service on my Kia Sorrento and so appreciated the information given to me. Julio went over all the items, I needed to know about my new I had my first service on my Kia Sorrento and so appreciated the information given to me. Julio went over all the items, I needed to know about my new car. He was very nice, helpful, answered all my questions and gave my car back to me in a timely manner. I even had to go back to Kia the same day to address a light" that came up after I left the dealership. They took the car in again and said I had a nail in the tire. They fixed it immediately and did not charge me. That's great service!!! Looking forward to working with these nice people in the future. More
by Debbie12
September 24, 2015
Regular aervice They fairly quick to check me in. Was very polite and helpful. They checked for any recalls or other problem while I was there and fix them They fairly quick to check me in. Was very polite and helpful. They checked for any recalls or other problem while I was there and fix them More
by Diner lady
August 17, 2015
Regular Maintenance on my Car I was in for a regular maintenance for my car. Dennis explained everything that was done and how my brakes, etc were rated for this service. I was a I was in for a regular maintenance for my car. Dennis explained everything that was done and how my brakes, etc were rated for this service. I was also given a free car wash. I thought that was very nice. Was never given a free anything. More
by cib_barry
August 10, 2015
Love this dealership!! We always have an easy time when we service our cars at Danbury Kia. Everyone is so helpful!! We always leave confident that our cars are well taken We always have an easy time when we service our cars at Danbury Kia. Everyone is so helpful!! We always leave confident that our cars are well taken care of. And this time we got a free car wash!! More
by CarolGearing
August 02, 2015
Service Good visit, friendly service, short wait time, in and out, considerate employees. Only issue was a greasy door handle when I returned to the car. Good visit, friendly service, short wait time, in and out, considerate employees. Only issue was a greasy door handle when I returned to the car. More
by Jackoboy
July 27, 2015
Excellent Service from Julio Zallo at Kia Julio was absolutely awesome. He went above and beyond the call of duty. He stayed late to be sure that I was able to get my car. I would recommend Julio was absolutely awesome. He went above and beyond the call of duty. He stayed late to be sure that I was able to get my car. I would recommend him and there service group to anyone who asked. More
by FTC1
July 26, 2015
unorganized I took my 2015 Optima to the Kia service center in Danbury last Thursday (7/23/2015) because of an oil leak and was told by who I believe was the serv I took my 2015 Optima to the Kia service center in Danbury last Thursday (7/23/2015) because of an oil leak and was told by who I believe was the service manager that they were unable to check the car until possibly the following Monday (7/27/2015) because of the amount of backed up work they already had. I was unable to leave my car there since it was my only way to get to and from work so I decided to schedule an appointment with the receptionist. Right away the receptionist showed great concern and tried to set me up with a loaner vehicle (she was excellent and very helpful). When she presented the paperwork to the service manager he immediately flipped out and said he never approved it. She explained the situation to him and mentioned how it should be a priority to at least check my car because of the oil leak and that it was unsafe for me to be driving around like that which I completely agreed with. The manager continued to say no because of the workload and said I had to bring the car back on a later date. I was left with scheduling an appointment to take the car back 4 days later. I feel the situation should've been handled better and in a more professional manner especially in front of a customer and his 4 year old son. Both the receptionist and the service manager apologized to me afterwards, However I was left with buying engine oil, very limited options and driving an unsafe vehicle for 4 days. From my observation the oil leak is coming from the bolt/screw where the oil drains from. I just got my first oil change serviced at this same location about a month ago. I'm not sure if they left the bolt/screw too loose or over tightened it causing it to strip, I'll let the "professionals" figure it out on Monday. More
by rayrayred
Employees Worked With
Did not get a name
July 19, 2015
well done My service was great new service manager guy was polite and on top of things. Only bad thing was someone test driving a jeep next door parked their ca My service was great new service manager guy was polite and on top of things. Only bad thing was someone test driving a jeep next door parked their car behind mines so when it was time to service my car i was delayed 40mins before we could find the owner to move it. Jeep customers and dodge should park on their own lot. Second time ive had this happen More
by ladyluck7904
June 30, 2015
Poor phone service but good face-to-face When I come to Kia for service, I always have a good experience. If the service takes longer than it should, the staff are always aware of this and th When I come to Kia for service, I always have a good experience. If the service takes longer than it should, the staff are always aware of this and there've been several occasions where they gave a discount because of the wait. Julio was helpful and tried to outline all the parts of my service and what the car needed, and was more thorough than many service people I've had, trying to explain to me (a car layperson) the specifics of what was involved. My main complaint with the Danbury Kia service is the phones. When I call to make an appointment, I often get a voicemail. I NEVER get a call back the same day I leave a voicemail asking to set up a service, which is very frustrating. I typically just try calling again the next day until I reach a person. I set up my appointment a week in advance, didn't get any sort of confirmation call, and when I got there at the time of my appointment, they didn't even have it listed. I was grateful that they squeezed me in w no problem, as I had the day off just for this. More
by LBK76
June 29, 2015
Terrible customer service My car is one week old. Service and parts representatives are no help. People are not motivated at all to serve the customer. My steering wheel came w My car is one week old. Service and parts representatives are no help. People are not motivated at all to serve the customer. My steering wheel came with a tear, the answer of service department was "I don't know, send it to detailing", any other car brand has a warranty over the conditions of the car to be sell. I expect the car looks new because is 6 days old. Thanks to the salesman who really went over his job to help me with this mess. I am calling Kia motors to let them know of the poor service that their brand is being offered in this dealer. More
by freddyjaram
Employees Worked With
