Danbury Kia - Service Center

I simply had an oil change. They were efficient, nice, and the place was welcoming. They greeted me as soon as I came in and I waited for my car. After I was walked out to my c They were efficient, nice, and the place was welcoming. They greeted me as soon as I came in and I waited for my car. After I was walked out to my car. More

AVOID! AVOID! AVOID! I wish I could give this worthless dealership 0 stars. My experience starts in January when I brought my black Kia Optima in for a check engine ligh I wish I could give this worthless dealership 0 stars. My experience starts in January when I brought my black Kia Optima in for a check engine light. $700 and a new "waste gate actuator" later the problem was not fixed but we were told nothing further would be done until the "aftermarket air filter" was removed which was causing trouble in diagnostics.Took 5 months and a negative facebook review before being contacted by Clyde to bring the car in for a second diagnostic. Now I'm told the car needs a new engine and turbo under recall....all done completely for free, new turbo and new engine installed within a month... still no talks of refunding our $700 for a part that was never needed... typical Kia service attitude. Flash forward to July 20th when my red Kia Optima died while driving on the side of the road. Towed to Kia and waited over a week before Al calls to say a new engine will be put in but it's backordered... and that's where the trouble only starts. Waited until September 6th to hear from Vinny at Kia that the new engine was installed - along with a new turbo and a new starter. When I inquired why, he told me that the starter most likely burned out after the engine seized due to multiple attempts to restart the car. He goes on and tells me that my car may need to be towed or jump started however as my battery is dead and Kia will not authorize a replacement. I told Vinny that I would not be picking up a vehicle that did not start and that furthermore I could bring in proof that the battery was purchased and installed in my car June 25, less than a month before the car died. Soon after Vinny told me Kia would cover a new battery and my car would be ready the following day, the 7th. When I arrived to pick up my newly repaired car, I went out with Al the adviser and started my car to hear the loudest exhaust leak coming from under my hood. Al brought out John the mechanic who had apparently been the one to repair my car who informed me that the car arrived with the exhaust leak and was not going to be repaired. Seeing as my car came in seized on a tow truck and most definitely didn't have a hole in the exhaust, I refused to accept the car and left. On Monday Calvin called to let me know that they were submitting a claim to Kia to get the exhaust leak fixed and.... get this, over the weekend my car HAD BEEN HIT in their parking lot, but don't worry, while they were waiting to hear about the exhaust leak, they'd be repairing my car in house. I was told I'd be sent a photo of the damage, luckily my fiance went to the dealership to see it in person because no photo was taken or sent. I was then called on Friday the 20th and told my car exhaust leak was repaired and that the body damage was also repaired and my car was ready for pickup. I arrived too late to pick up my car Friday but had the chance to look at the "repairs" their body shop had done and will be filing an insurance claim either against Kia or the unknown drivers who hit my car. I picked up my car Monday with Calvin. Even though I had told him over the phone Saturday that I would be in Monday for the insurance information to file a claim, he told me that he did not have the insurance information because Vinny had it and was off so he would make sure Vinny called me Tuesday with it... He then followed up by telling me that if the other drivers insurance would not handle this now, that Kia's insurance would.... and now Vinny called me this morning and tells me that he doesn't have the info, Calvin had it and misplaced it but they are in the process of reaching out to the drivers who hit my car to get their info again..... Are you kidding me?!!! Unbelievable that they think some bondo and paint is considered a repair, this is completely unacceptable and now just an absolute joke! AVOID THIS DEALERSHIP! Don't even bother... Al, Calvin, Clyde, John, Vinny... none of them have the slightest clue about customer service or satisfaction. Unbelievable. More

Sold my Jeep through Christine Almonte, who was great I connected to Christine through the KBB process. I got a quote online but everything else was handled by Christine, who provided OUTSTANDING servic I connected to Christine through the KBB process. I got a quote online but everything else was handled by Christine, who provided OUTSTANDING service. She made the process easy for me and was helpful throughout. I'd highly recommend her for anyone selling a vehicle. More

Very Efficient Worked with Kelly Blue Book Rep- good experience. Christine Almonte was excellent. She was very attentive and efficient. Kept us informed throught o Worked with Kelly Blue Book Rep- good experience. Christine Almonte was excellent. She was very attentive and efficient. Kept us informed throught out the whole process. More

Great service I was extremely satisfied with the service at Kia of Danbury, very friendly and prompt. Made having my car serviced very easy...thanks again Kia of Da I was extremely satisfied with the service at Kia of Danbury, very friendly and prompt. Made having my car serviced very easy...thanks again Kia of Danbury! More

Jake Green is a good Svengali! Jake is THE BEST! He just leased me a brand new Stinger, a mere two years after leasing me a brand new Optima. I wasn't looking to re-lease after su Jake is THE BEST! He just leased me a brand new Stinger, a mere two years after leasing me a brand new Optima. I wasn't looking to re-lease after such a short time, but he's persuasive! More

Great service We went on a Saturday to have a major service done and there was no shuttle available. We were inquiring about paying for a rental for that one day wh We went on a Saturday to have a major service done and there was no shuttle available. We were inquiring about paying for a rental for that one day when the gentleman at the front desk (service) went above and beyond for us and put us in a dealer car free of charge, until our car was ready. I live close to Stamford KIA and I drive all the way to Danbury for this type of service which Stamford KIA does not provide. More

Great service department I love the place but just an observation. The coffee for the customers was consumed by the employees and not refilled. Also, a smile from employees wo I love the place but just an observation. The coffee for the customers was consumed by the employees and not refilled. Also, a smile from employees wouldn’t hurt. I know these are small issues so it’s just an FYI. More

excellent experience. both Christine Almonte and Tiffany Setti were great to work with. Both young women were efficient, knowledgeable and friendly. would definitely reco both Christine Almonte and Tiffany Setti were great to work with. Both young women were efficient, knowledgeable and friendly. would definitely recommend this dealership to others. went to facility to sell my car. More

Service Very friendly and helpful found an issue and immediately took care of it. Fixed it and adjusted the price accordingly. More than satisfied with Kelvin Very friendly and helpful found an issue and immediately took care of it. Fixed it and adjusted the price accordingly. More than satisfied with Kelvin’s service. More