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Danbury Kia - Service Center

Danbury, CT

4.9
915 Reviews

915 Reviews of Danbury Kia - Service Center

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November 26, 2019

Dont have to wait long I usually do 8am for my service and have not have to wait longer than 40 to 45 min... They have always been helpful and very friendly. More

by caban_610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Al Rhode
Nov 26, 2019 -

Danbury Kia responded

Thanks for the 5 star review of your time with the service department!

November 24, 2019

Excellent customer service They good with time complete Excellent customer service They good with time complete on time take care of customer very well regarding service give us all complete report about More

by Amber mufti
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Danbury Kia responded

Thanks for the 5 star review of your time with our service department!

November 19, 2019

Very helpful staff, great experience as usual. I dropped my Kia off in the early afternoon and it was ready to be picked up by the end of the day. Car was cleaner than when I dropped it off, excellent servi More

by Andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man working in desk next to kelvin in service was very helpful, I don’t recall his name. , Al Rhode
Nov 19, 2019 -

Danbury Kia responded

Thank you for the wonderful review of your time with our service department!

November 19, 2019

It’s a great dealership.Very easy to get service done on my car and at a prompt and very courteous manner.I love the car I bought from the Danbury Kia.Thank you. More

by davisthomas1974
Recommend Dealer
Yes
Employees Worked With
Bill Sabatini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Eway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sousou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Virtudes, Al Rhode
Nov 19, 2019 -

Danbury Kia responded

Thank you for the 5 star review of your time with our Kia staff.

November 17, 2019

I truly appreciate how they took thr time to review my cast properly and inform me of things I need yo fo to maintain it. They also were kind enough to still honor my reservation tune despite mt lateness More

by Jasmeena.melendez
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Danbury Kia responded

Thank you for the 5 stars!

November 12, 2019

always great service appointment was on time and work was performed as expected. great place to service a car, nce waiting area, coffee, friendly service people and qualit More

by chubb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rhode
Nov 12, 2019 -

Danbury Kia responded

Thanks for the 5 star review of your time in our service department!

November 11, 2019

Excellent service We went for an oil change on our 2014 Kia Sorento and left with a new 2019 Kia Sorento. We are truly happy. I like the fact that once Kevin found out More

by 1AwesomeWoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sousou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Danbury Kia responded

Thank you for your 5 star review of your time with Kevin and Jeff!

November 08, 2019

A pleasure I am greeted by name and a smile. The service is done quickly. The service waiting area is comfortable and pleasant. This is the second vehicle I h More

by Mary Larkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissy in Service, Al Rhode
Nov 11, 2019 -

Danbury Kia responded

Thank you for the 5 star review of your time with our service department and being such a loyal customer!

October 28, 2019

Very good at wiggling out of warranty. No transparency. 1) Took 2 weeks for a part to come in 2) Little communication from service about when car would be ready. 3) Wiggled out of warranty on technicality More

by 2019KIAowner
Recommend Dealer
No
Employees Worked With
Oct 29, 2019 -

Danbury Kia responded

We' are sorry that you were disappointed by your experience. When you brought the vehicle in and we originally diagnosed it, we assumed the part was faulty and would be covered under warranty. It was only when we fully removed the part that we realized it had failed due to rodent damage. This invalidated the warranty, but we were able to have the repair cost covered by your insurance. The adjuster agreed that the damage was due to rodent chewing. As the dealer, we do not make warranty coverage decisions. Those are made solely at the discretion of Kia Motors. We must submit photo and other evidence to back up all warranty claims. In this instance, given the evidence, we could not submit the claim for warranty, but are glad we were able to make alternate arrangements for cost coverage through your insurance.

October 26, 2019

Wonderful dealership and service! Danbury Kia is the best from sales to service! Definitely recommend! Have never been disappointed. They exceed any other dealership I have ever used b More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rhode
Oct 28, 2019 -

Danbury Kia responded

Thanks for the 5 stars, Pat!

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