Danbury Kia - Service Center

Comfortable waiting area with coffee, tea and snacks handy. Check in and check out was simple and painless. Even though the service being performed was not simple, the wait was reasonable. handy. Check in and check out was simple and painless. Even though the service being performed was not simple, the wait was reasonable. More

Very efficient! Vehicle was taken on a timely and service completed very quickly. Very courteous personnel, explained the process and escorted me to my vehicle when completed. completed very quickly. Very courteous personnel, explained the process and escorted me to my vehicle when completed. More

From the time I arrived at the Service Dept, Kelvin was welcoming yet professional and treated me respectfully and kindly. Throughout our entire interaction, Kelvin kept me informed with the pertinent deta welcoming yet professional and treated me respectfully and kindly. Throughout our entire interaction, Kelvin kept me informed with the pertinent details which directly impacted my perception of feeling valued as a Kia customer. I even missed notification calls from Kelvin due to a mistaken setting on my mobile phone; however, Kelvin's demeanor continued to convey professionalism and compassion for my situation. When the service was completed, I left with gratitude and a smile which I continued to pay forward. I recommend Kelvin's dedication to exceptional customer service as the example to all other departments. More

They Always great and fast service. I never wait to long but they thoroughly go through and make sure your car is in great shape but they thoroughly go through and make sure your car is in great shape More

We arrived for our appointment and they took the car in promptly. We waited in the customer lounge and had a cup of coffee. Our car was ready in less then one hour and we were good to go. We would absolut promptly. We waited in the customer lounge and had a cup of coffee. Our car was ready in less then one hour and we were good to go. We would absolutely recommend. More

The service department was very accommodating and pleasant. We had to wait during covid times and they did their best to be as speedy as possible. It is a long drive to get to this dealership but wor pleasant. We had to wait during covid times and they did their best to be as speedy as possible. It is a long drive to get to this dealership but worth it. More

When I think of.the.service department at KIA Danbury, I just have to smile with pleasure and satisfaction. They actually DO the work.and DO it well. They are responsive, conscientious, and personable--- just have to smile with pleasure and satisfaction. They actually DO the work.and DO it well. They are responsive, conscientious, and personable--- they actually try to pass the savings back to the owner.of the car....and they make sure that KIA Motors services the warranty if necessary. Recently I received a letter that if the car's warranty ran out during covid that KIA would honor the warranty--- and it did! That alone was a $750 savings.... I have nothing but raves to say about Kelvin, Tom (no longer there).and Abby. Your car is in. Great hands with Danbury Kia.... More

very good timely service. Took my car right in , did the work and I was out in an hour as they promised. I cannot remember who from the service department helped me but I always get great service from all work and I was out in an hour as they promised. I cannot remember who from the service department helped me but I always get great service from all listed. More

Great dealership Excellent devices Very good time for the service Kayla Jesser was very nice and try to help me to be able to exchange my 2020 Kia Optima service Kayla Jesser was very nice and try to help me to be able to exchange my 2020 Kia Optima More

I Always have excellent customer service care!!! I never have long waiting hours. There’s always snacks available. Someone always walks me to my car. have long waiting hours. There’s always snacks available. Someone always walks me to my car. More