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Danbury Kia - Service Center

Danbury, CT

4.9
941 Reviews

941 Reviews of Danbury Kia - Service Center

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September 17, 2024

Good, efficient service from Mr Setti and his staff. Appreciate the waiting area and more More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Setti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Danbury Kia responded

Thank you for servicing with us!

September 14, 2024

The service department the gentleman was helpful and answered all questions showed me how to remotely start my car. More

by e.fernandez19976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Danbury Kia responded

Kelvin was very happy to help!

September 11, 2024

Quick service completed in a timely manner. All the amenities needed were available while I waited. Another great experience at Danbury KIA! More

by JefAndrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Danbury Kia responded

It's our pleasure to serve you!

September 09, 2024

They were speedy and well communicative. I wish the facilities were better stocked in the waiting area as the toilet paper and paper towels in the bathroom were out of stock. The coffee make More

by brittanykenyonRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Schrameck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Danbury Kia responded

We're sorry the waiting area was not better equipped! We'll make sure it's in better shape for your next visit! Thank you for choosing to service with us!

September 06, 2024

Dan was able to squeeze me in for my first oil change on one of his busy days. Also one of mines. I was in and out within an hour as promised. Thank you Dan! Very pleasurable in dealing with you! More

by Brukupp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Schrameck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Danbury Kia responded

So glad he was able to help you! Thank you!

September 03, 2024

Clean nice quick Only thing I was bring my car in for a recall. I had made an appointment. Yet they did not have the part needed for one of the recall problems. The employee said it should have been ordere More

by Ldevereoux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who worked with me
Sep 11, 2024 -

Danbury Kia responded

We apologize for the inconvenience!

September 01, 2024

I have been coming to Kia for quite some time now and not one time have I came and left disappointed. The customer service that I have recieved (Kelvin) each and everytime has always been welcoming and pleas More

by khaleya2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Danbury Kia responded

We are very grateful you choose to service with us! Thank you!

August 26, 2024

They were able to get my car in and out for some recall work very quickly, and the associates at the service center were very kind! However, a few days later I got an email saying that I had declined 4 ser More

by Ava Glen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Danbury Kia responded

Apologies, Ava, but I was unable to locate an account under this name. Would you, please, reach out to us at customerservice@danburyauto.com, to let us know the name under which the vehicle was listed? Thank you

Aug 26, 2024 -

Ava Glen responded

The reason why I used a pseudonym is because I saw how you responded to other negative reviews. I didn't want my full legal name posted in what is supposed to be an anonymous forum. Again, the employees were cordial and kind, but I don't appreciate the bait and switch attempt.

Aug 26, 2024 -

Danbury Kia responded

Not sure what you're referring to, but our system is set up so that any reminders for declined service would only be sent out after the advisor discussed it with the customer. So, if that didn't happen, we'd like to trace it and figure out why. You are certainly welcome to remain anonymous.

August 25, 2024

As always they are fantastic fixed my recall and did my maintenance and had my car back to me quickly and as promised More

by dspellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Danbury Kia responded

Thank you for choosing to service with us!

August 23, 2024

It is always professional and friendly. The work is completed quickly and thoroughly on your car. More

by dcpodolak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Schrameck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Danbury Kia responded

We're grateful you choose to service with us!

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