Danbury Kia

Every staff member was very patient with me while shopping for the car I was choosing. shopping for the car I was choosing. More

They we’re wonderful made my purchase very easy and explained everything will recommend them explained everything will recommend them More

Danbury Kia is a very well maintained and clean area. Where you will not only find great cars but great associate's. Where you will not only find great cars but great associate's. More

Very clean and respectful best straight up people I have talked to and they make it easy to understand. talked to and they make it easy to understand. More

Love this dealership for service. The service department is professional, friendly and fast. Easy to make online appointments. Good value for the money. The service department is professional, friendly and fast. Easy to make online appointments. Good value for the money. More

They always do great job and I am always satisfied with they service they always do good job they service they always do good job More

Our experience was excellent. Sebastian and Jeff were professional and helpful in every way possible. Sebastian and Jeff were professional and helpful in every way possible. More

Willing to work with customer to get a fair price. Offered me lunch while I waited Offered me lunch while I waited More

Danbury Kia treats you like family as soon as you walk in the door! All around I had an amazing experience as a first time buyer! the door! All around I had an amazing experience as a first time buyer! More

Our experience at Danbury Kia was a spectacular display of incompetence and shady business practices, particularly exemplified by their finance/business manager. The entire car buying experience was a cri of incompetence and shady business practices, particularly exemplified by their finance/business manager. The entire car buying experience was a cringe-worthy affair, leaving me questioning the dealership's integrity at every turn and nothing short of a disaster. The entire ordeal was marked by incompetence, excessive wait times, and the shameless use of every stereotypical car dealership sales tactic in the book. We spoke with the sales rep (Jose) on a specific model that just came in. Everything down to the price and fees were agreed upon over the phone and we left a deposit to come see and purchase the car the next day given it was a 2 hour drive from NYC. Jose was great, over communicated and understood where we were coming from with our 8 month old baby. However, when we arrived, we were forced to wait close to two hours for our scheduled appointment to finalize the transaction. It's baffling that a supposedly professional dealership can be so disrespectful of customers' time. Once we finally got to the business side of things with the finance/business Manager (Jeff Campaniolo), it became painfully clear that honesty and transparency were not in Danbury Kia's vocabulary. Jeff took center stage in turning an already dreadful experience into a masterclass in unscrupulous behavior. His demeanor was reminiscent of a used car salesman from a sketchy movie plot, more concerned with trickery than genuine customer satisfaction. He quickly ran through the paperwork without allowing us to review the documents. When we started to read through any document, Jeff would become brash, impatient and wanted us to leave his office to review the dozens of paperwork and come back in an hour or so with any questions. I don’t want to drag this on so long story short, it was clear we fell for all the stereotypical car dealership tactics from the moment we stepped on the lot. From coercive upselling to burying fees in the fine print, this individual embodied the worst stereotypes associated with car dealerships. It's disheartening to see a business resort to such underhanded methods rather than providing a straightforward and ethical car buying experience, turning what should have been a celebratory occasion into a frustrating and disappointing nightmare. More