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Danbury Hyundai - Service Center

Danbury, CT

1.7
137 Reviews

137 Reviews of Danbury Hyundai - Service Center

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July 14, 2023

I have been dealing with service for a 2020 Kona that has a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they More

by staceya4444
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Yancoskie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Danbury Hyundai responded

We understand this has been a very frustrating process. Hyundai has sole discretion over approval of warranty coverage. We are required to follow their procedures for incremental testing and submission of reports in order to get this approval which, unfortunately takes time. Due to ongoing supply chain issues, the length of time it takes to receive required parts has increased which, in turn, means that our loaners are tied up for longer periods leading to less loaner availability. As this is a warranty repair, Hyundai would cover the costs of a replacement vehicle. We have no control over their reimbursement policies, but we recommend that you speak directly with Hyundai Customer Care to see if they are willing to allow a partial reimbursement so you do not have to wait till the repair is complete to be paid for the rental fees. We are very sorry that this repair is necessary, and that it has been such a process to get it taken care of, but please know we are doing all we can to get your vehicle in working order and returned to you as soon as possible.

Jul 14, 2023 -

staceya4444 responded

How long it takes you to complete your process or get parts is not my problem. What is my problem is that if you sell me a faulty car you should have loaners. I should not have to put out more money to rent a car to be told that I then have to wait to get reimbursed by corporate after my car is fixed and that it could take up to 100 days to be reimbursed . I have reached out to Corp. I have a case manager that won't budge on a partial reimbursement. Hyundai doesn't care about customers, that's been made abundantly clear.

Jul 17, 2023 -

staceya4444 responded

After sitting on my car for 10 days the diagnostic report was finally sent to corporate to be approved only to find out the parts are on back order and response from corporate is that I will have to wait up to 120 days AFTER the car is fixed to be reimbursed the rental fees which will be over $1300, so apparently your business also doesn't care about the fact that the customers also have to pay CC interest for months while they wait for the money back. I am telling everyone I know to NEVER buy a Hyundai, ever. I will not be back. This is absolutely ridiculous.

May 31, 2023

The service scheduling at this location is absolutely awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Jus More

by dmetrena511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha McBreairty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Danbury Hyundai responded

We apologize for how poorly your request was handled. It has been busier than usual lately, but we are hiring more technicians to increase our capacity. If you would like to reach out to us at customerservice@danburyauto.com, we will be happy to facilitate your appointment.

May 25, 2023

The worst experience ever. Unprofessional at all costs and they lose the key for your vehicle More

by Claudsur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha McBreairty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mariah McRedmond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Tanner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen , Eric Shetler, Grant Hagedorn, Tariq Muhammad, Charlie Escobar, Juan Caraballo, Jay Strassberg, Darren Phillips
May 26, 2023 -

Claudsur responded

You couldn’t give me a car for free at this dealership. Buyer Beware. Stay away. Unsafe and unprofessional and incompetent

May 26, 2023 -

Claudsur responded

My name is Lauren Bello

May 22, 2023

There is some mechanical issue with my car. We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "servi More

by drchefhootie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Falcone
May 24, 2023 -

Danbury Hyundai responded

Apologies, but I could not look up your records under this name. Would you, please, reach out to me at customerservice@danburyauto.com with the name under which the vehicle was booked into our service department? Thank you

May 22, 2023

Wish I could give this dealership less stars, I have had a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $ More

by Donahue.patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Escobar
May 23, 2023 -

Danbury Hyundai responded

Patrick, we apologize for how poorly this has all been handled. Jay Strassberg, the department head will be in contact with you about getting you a loaner and getting this resolved as quickly as possible. We appreciate your patience and, again, we are very sorry for causing so much frustration.

May 20, 2023

This was the worst experience I ever had with customer service and leadership. Buyer Beware!! No car is safe leaving this dealership. More

by Claud07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maureen
May 20, 2023 -

Claud07 responded

The worst experience! Staff and service leadership all deceitful.

May 22, 2023 -

Danbury Hyundai responded

Apologies, but we were unable to find a service record under this name. Please reach out to us at customerservice@danburyauto.com with your details so we can investigate this incident. Thank you

May 19, 2023

Customer Service is the worst. Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine in More

by fran5326
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Shetler
Jun 14, 2023 -

Danbury Hyundai responded

Please contact our general sales manager, Anthony Petruzziello, to set up an evaluation appointment.

December 28, 2022

Horrible service they lie thru their teeth. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. More

by Selma1057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Yancoskie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mariah McRedmond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince, Eric Shetler, Vincent Falcone, Ryan Pereiras, Berit Ostensen, Rafael Brodie, Tariq Muhammad
Jan 06, 2023 -

Danbury Hyundai responded

We apologize for the delay. When dealing with warranty coverage, there are often multiple steps that must be taken, documentation submitted, and approvals given. Please know we are doing all we can to have your vehicle repaired and returned to you as soon as possible.

December 09, 2022

Numerous issues and very unhappy with service 1. hard to get/make an appointment. No one ever answers the phone 2. Unprofessional service and no follow through I have a 2017 Tucson that has had nu More

by rosakane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Falcone, Rafael Brodie
Dec 23, 2022 -

Danbury Hyundai responded

I apologize for the difficulty with our phone system. I looked through our records, but could not find a service account under this name. Would you, please, reach out to use at customerservice@danburyauto.com with the account details, so we can investigate? Thank you

Dec 31, 2022 -

rosakane responded

The account name is under Jose Perez

December 01, 2022

I feel compelled to chime in on the whole "you can't get a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put More

by YKGVB64
Recommend Dealer
No
Employees Worked With
n/a
Dec 02, 2022 -

Danbury Hyundai responded

Thank you for your feedback. We are working on expanding our scheduling team and have made changes to our online scheduler to open up appointments.

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