Danbury Hyundai - Service Center

I have been dealing with service for a 2020 Kona that has a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they wouldn't give me a loaner, i had to pay out of pocket for a rental car. They finally diagnose it as a bad transmission and then STILL won't give me a loaner, I am now up to nearly $1500 in charges because I have to pay for the rental and then wait to be reimbursed by corporate. This is how a long-term customer is treated, it's been over 2 weeks since it was determined to be the transmission, but the part isn't ordered yet, apparently, it's not yet approved. Meanwhile I can spend my money on rentals. This should not have to happen when your car is just over 2 years old and has only 30k miles on it. They used to pay for the rental for you if they didn't have a loaner and I was told they no longer do this. of course. I was also told that there was nothing wrong with my car when it was stopping in the middle of intersections and I told everyone that it was a safety issue, instead I was asked if I was aware that I have a "different type of transmission." More

The service scheduling at this location is absolutely awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Jus awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Just horrible availability. And the Service people on the phones are just plain rude. I bought 3 Hyundais from this dealership and get treated like crap. More

The worst experience ever. Unprofessional at all costs and they lose the key for your vehicle Unprofessional at all costs and they lose the key for your vehicle More

There is some mechanical issue with my car. We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "servi We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "service" advisor could not even find my paperwork. He eventually found something in the computer to tell me my engine had seized but was sent into warranty. The following day I called to follow up and was told the car had not even been looked at, but someone would call me by EOD. Never happened. My wife then called in on Saturday and was told again that the car still had not been looked at and a second mechanic was brought in. She told them what I was told then they said oh it has been looked at but needs a new engine. She was told a manager would call back by EOD Saturday. Never happened. Called back today and still no one has any answers. More

Wish I could give this dealership less stars, I have had a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $ a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $100 on Ubers to get to and from dealership.. 5 miles down the road it came back. After weeks of back and forth cause they have no loaners and a wait list I wasn’t told about the first time I free’d up myself to leave the car for 4 days to resolve the issue and called today since I hadn’t heard back from Charlie, it being the day I pick my car up… he is off and they can’t find record of work done so it looks like I once again spent $100 for my car to sit on the lot for 4 days without any work. I regret buying my car from them. More

This was the worst experience I ever had with customer service and leadership. Buyer Beware!! No car is safe leaving this dealership. service and leadership. Buyer Beware!! No car is safe leaving this dealership. More

Customer Service is the worst. Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine in Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine included, and I have been 3 months trying to get resolution. The dealership wants me to pay out of pocket to rent a car during the repair time and Hyundai Motor America Escalation Department doesn't have the decency to return my phone call even after their customer service department has made many requests!! I should not have to pay anything for a mistake Hyundai made with white paint. TALK ABOUT LOUSY CUSTOMER SERVICE. THIS IS IT!!! More

Horrible service they lie thru their teeth. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. This has been going on since june .i think corporate is as bad as their dealers. We email corporate no response. This is the second time first time curry Hyundai changed the engine and then 1 month later engine issues again. The care still there not even looked at. NO communication stills. Making car payment for that has been sitting there in their parking lot. More

Numerous issues and very unhappy with service 1. hard to get/make an appointment. No one ever answers the phone 2. Unprofessional service and no follow through I have a 2017 Tucson that has had nu hard to get/make an appointment. No one ever answers the phone 2. Unprofessional service and no follow through I have a 2017 Tucson that has had numerous annoying issues that cost alot of money to fix. Car vents only worked on the passenger side of the car, so poor circulation of both heat and AC. They identified the problem quickly, in addition to a long list of other items they wanted me to pay for. Among them was an oil change as they reported low oil level, which I agreed to have done. Once I agreed to the repairs I did not hear back from them for several days. I tried calling numerous times but found it difficult to get anyone in the service dept. to pick up the phone. The only way I was able to get a hold of anyone was if I called the sales dept, which answered the phone right away. Needless to say that it took Hyundai 5 days to complete the approved repairs. Or at least I thought they completed the repairs. Within a week, I had a strong smell of gas in the car and the oil light kept blinking on and off. When I took the car to another mechanic is when I found out that there was almost no oil in the car and that the requested oil change had never been done. More

I feel compelled to chime in on the whole "you can't get a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put into a voicemail. This would be alleviated if the online scheduling tool- which I used to always use, was functional. But every time I try, it doesn't show any availability for months (earliest appointments available today, 12/1 say 1/20/23). If that were accurate it would be one thing, but whenever I do finally get someone on the phone, there is always availability sooner than that. But that usually involves 8-10 calls of letting the phone ring for minutes at a time before someone actually answers once. More