Danbury Chrysler Jeep Dodge Ram FIAT - Service Center

Made an appointment for a quote for rust under my front end of car. The quote came in comparable to another. Will decide whether to make another appointment for service. end of car. The quote came in comparable to another. Will decide whether to make another appointment for service. More

Worst service department ever. Had truck towed out of there and brought somewhere else to fix their mistakes. Service manager is arrogant and techs unqualified. there and brought somewhere else to fix their mistakes. Service manager is arrogant and techs unqualified. More

Have used before with reasonable success. I am NOT the average reviewer. My car is my office and I cover LINY to RI including CT as a sales rep. I live 10 minutes from the dealership. They recently underw average reviewer. My car is my office and I cover LINY to RI including CT as a sales rep. I live 10 minutes from the dealership. They recently underwent changes to staff in service dept (for what reason I do not know). The bozo I was dealing with said he would get my car in for an oil change. It took so long I dozed off in the waiting room. When I awoke, I went to the service writers desk and said I noticed my car was outside was it all done? To his amazement and mine he explained they forgot about it and never pulled it in. I am so sorry we will do it now etc. etc.. Remember, my car is my office. I asked them to look at my window and advise what I need as pass window was on the blink and would go up and down without stopping when the switch was engaged. Later John said I would need a new window regulator. Fast forward and I called to make another appointment to get my new window regulator for $385.00 installed, a synthetic oil change and my own brake rotors and pads as I explained that I am going through the brakes too often and wanted to try another brand. After waiting for two days for a return call the servicer called me to explain that they would not put my own parts on the car. No problem I said as I knew any dealer would be happy to take my money for such an easy task. I called Newburgh Park Motors in Newburgh NY. They are 35 min away versus 10 but I have had great luck in the past with them. I called Sat morning not expecting to get in. Terrell told me no-problem. Oh, and I didn't need a regulator because unlike the idiots at Danbury who I had just recently done a $1500.00 service with, these guys checked for codes. The tech said all I needed was an update. Thanks! See ya Danbury Jeep and to think that I tried to save the relationship by calling and leaving the service manager a polite VM explaining the situation and didn't even return my VM. If I worked like these clowns I would be fired! Shame shame no credibility and a real embarrassment! More