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Danbury Chrysler Jeep Dodge Ram FIAT - Service Center
Danbury, CT
765 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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765 Reviews of Danbury Chrysler Jeep Dodge Ram FIAT - Service Center
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February 25, 2016
Left my car for service was dammaged when I picked it up I brought my car in for service, when I picked it up it had been damaged while on their lot. They advised me it wasn't their issue and provided me wi I brought my car in for service, when I picked it up it had been damaged while on their lot. They advised me it wasn't their issue and provided me with a $2,000 estimate to fix the issues that happened on their lot. I spoke to several folks at the service department who all agree that they are not responsible for the cars on their lot. I have been waiting for a call from the service manager Clyde DeGray for 2 days and still have not received a call. More
by DamagedJeep
February 19, 2016
don,t dépend on operator to schedule service techs are great. operator who schedules appts is not customer sensitive-asked for an immediate appt available-put me off for a week for an oil service techs are great. operator who schedules appts is not customer sensitive-asked for an immediate appt available-put me off for a week for an oil change?bought three vehicles from here-but phone contacts are poor-had to call a service tech directly to circumvent insensitive operator More
by smiledoc51
Employees Worked With
service oprator, Ed Roberts
February 19, 2016
Friendly and accommodating with loaner-Ed did a nice job. In general however, this service was for recalls-3 on the same car. So basically I was inconvenienced by having to do this and Jeep should be giving In general however, this service was for recalls-3 on the same car. So basically I was inconvenienced by having to do this and Jeep should be giving something for for my support and inconvenience to fix their issues. In addition, I was told that I needed a lot of maintenance done on my leased car and I can't shake the feeling that I was "upsold" as I ended up spending $500 when just bringing my car in for recall fixes. More
by lashton2000
Employees Worked With
Ed Roberts
February 18, 2016
Service dept & mechanics very helpful explaining oil change and airbag recall. Chrysler also reminded me about oil change and gave me discounted coupon for o dept & mechanics very helpful explaining oil change and airbag recall. Chrysler also reminded me about oil change and gave me discounted coupon for oil change. More
by Smart looking 300
Employees Worked With
Dan Komarowsky
January 20, 2016
My first experience with Danbury Dodge Service Department I would rate my first visit to Danbury Dodge's service Department as first rate. the staff was friendly and courteous and kept me apprised of what wa I would rate my first visit to Danbury Dodge's service Department as first rate. the staff was friendly and courteous and kept me apprised of what was going on and the the time frame involved. The waiting room was comfortable and the time to complete the service was reasonable. More
by eadie723
Employees Worked With
January 13, 2016
Ed is great I came in without an appointment on a busy Saturday and I needed a key. I did not want to go back to where I bought it because they are not that acco I came in without an appointment on a busy Saturday and I needed a key. I did not want to go back to where I bought it because they are not that accommodating. Ed greeted me right away, we had a pleasant conversation and my needs were taken care of quite efficiently. Thank you More
by Jeep guy
Employees Worked With
Ed Roberts
November 11, 2015
Horrible Jeep Service I have purchased 2 jeeps at this location, recently my 2011 Compass started burning oil and jolting when accelerating. After making several attempts t I have purchased 2 jeeps at this location, recently my 2011 Compass started burning oil and jolting when accelerating. After making several attempts to explain this to Dan in the service department, it was finally taken seriously and they eventually were able to squeeze me in for an oil consumption test. Upon failing the test, my jeep has been in the service department for 2 and a half weeks. Despite almost daily attempts to be updated on the status of my jeep by Dan, I have been given the robotic answer of "we are doing diagnostic testing and waiting to see what chrystler says." After 2 weeks of this, I was finally told I would be given a rental car. However, when I called to confirm this with Enterprise an hour before going to pick it up, Dan had never reserved one. Victoria was quick to update me, make a reservation, and go out of her way to make sure I recieved a rental. She was awesome. Following this experience Friday, I left a message for Dan which was never returned, so today (Wednesday) I called extremely frustrated that I was not only ignored but still in the dark 2 and a half weeks later as to what was happening with my jeep. When Dan began the usual automated response regarding diagnostic testing I interrupted and said I wanted to know exactly what was being tested. At which point he hung up on me. Aside from my interaction with Victoria, my overall experience has been horrible, unacceptable and unprofessional. Had Dan in the service department communicated with me better as of 2 and a half weeks ago perhaps I would not have reached this level of frustration. What a disgusting way to treat anyone, let alone in a professional setting. 2 weeks is a long time to be without a car, it is not unreasonable to expect to be updated along the way. Apparently doing so in a professional manner is not a standard required or upheld by the service department. More
by Ashevlin
Employees Worked With
Dan Komarowsky
November 05, 2015
Worth the drive The service at this dealership is "worth the drive" as I live 40 minutes away and pass two other Dodge dealerships and countless oil change place just The service at this dealership is "worth the drive" as I live 40 minutes away and pass two other Dodge dealerships and countless oil change place just to have my Durango serviced from the dealership where I leased it from. From leasing my vehicle to having it serviced, everyone is always accommodating and make me feel that my business is important to them. More
by aliddymac
Employees Worked With
Dan Komarowsky, Ed Roberts
October 30, 2015
Excellent service!! Excellent service again. I would & have recommended your dealer for sales & service. ****This area of survey is only place improvement is needed. Excellent service again. I would & have recommended your dealer for sales & service. ****This area of survey is only place improvement is needed. Will not allow submitting unless 25 words. This will discourage many people from completing survey. More
by Durango
Employees Worked With
Don't remember name
October 23, 2015
Not satisfied I brought my 2014 jeep in for repair and got it back unfinished. It took 1 month and still had issues. Instead of fixing it yvonne called me to pick i I brought my 2014 jeep in for repair and got it back unfinished. It took 1 month and still had issues. Instead of fixing it yvonne called me to pick it up. When you drove it it had front end noises. Yvonne promised to take care of the jeep repairs and didnt. She also promised to call and update me on several ocassions but failed to do that either. Very unhappy about the whole situation so I went to her boss Clyde who was extremely helpful and came to pick up my jeep. He had all the problems fixed and had it driven to my home. He kept all his promises to me with a smile. Thank god for Clyde taking care of me. He's the reason I went back again for service. More
by blondie
Employees Worked With
