Danbury Chrysler Jeep Dodge Ram FIAT - Service Center

Good Service I have only used this dealer for service and it has always been exceptional. The prices are reasonable and the quality of service was great. My last I have only used this dealer for service and it has always been exceptional. The prices are reasonable and the quality of service was great. My last service didn't go as smoothly as usual. I had to wait 2 extra hours to pick up my vehicle, there was a price discrepancy and I noticed one of the lug nuts on the wheel they just rotated was only hand tightened. I found this very disappointing providing they had my trust. I emailed the service director with my concerns and he immediately apologized and gave me a voucher for future service. This does not excuse the issues I had but at least he acknowledged them and attempted to rectify the situation. I will give them a second chance by using them in the future. More

Excellent We brought the car in for a diagnostic. Melissa communicated and discussed the estimate with me and answered all of my questions.The work was done on We brought the car in for a diagnostic. Melissa communicated and discussed the estimate with me and answered all of my questions.The work was done on time as promised. Very satisfied. More

Worst service ever Very unprofessional!! And. Doesn't know how to do his job , instead of fixed my car they gave it more issues then it ever had Thank you for your hor Very unprofessional!! And. Doesn't know how to do his job , instead of fixed my car they gave it more issues then it ever had Thank you for your horrible customer services More

Bye Bye Car Went in for an oil change, left carless. My daughter was so excited when she bought her first car. Two years later and she's going in for a routine o Went in for an oil change, left carless. My daughter was so excited when she bought her first car. Two years later and she's going in for a routine oil change and got told her car fell off the lift!!!!! Her car was totaled. What's worse is that all they did was offer half the value of the car. Terrible. Offered us a deal on a new car which was worse than any other dealership would offer even in spite of them totaling her car. This will be the last time my family or myself will buy a car here. More

Nickel and dime outfit I have the extended warrenty so I have my oil changed regularly. I am always reminded by the staff that I have high miles, as if they r the ones drivi I have the extended warrenty so I have my oil changed regularly. I am always reminded by the staff that I have high miles, as if they r the ones driving it. I have to plan well in advance when I need an oil change and hope it will still be convenient for me once the day comes because the schedule is so inconvenient for working folk who don't work in the area . Minimum 1 1/2 hours do an oil change and very basic systems check, tire rotation is $30 extra. Really? Should be included. No air freshener, no car wash, nothing but an overpriced estimate on needed repairs. I had all four of my brakes done with superior parts for abit more then what they offered for 2. They offered two tires for almost $400, I purchased 4 excellent, high rated tires with 4 wheel drive ailment down the street for $560 which includes free tire rotation every 5000 miles and free lifetime tire repair. Once my service warrenty is done, you will never see me again because it's simple not worth my time or hard earned money to tolerate lack luster service. More

Voice activation issue Had issues with 16 Jeep Wrangler limited with voice recognition system. Took some time to figure it out but seems to be working fine now. Thank you. Had issues with 16 Jeep Wrangler limited with voice recognition system. Took some time to figure it out but seems to be working fine now. Thank you. More

Service Everyone went out of their way to take good care of me and my car. They made sure I could get home and return okay. Everyone went out of their way to take good care of me and my car. They made sure I could get home and return okay. More

Very efficient, good customer service When I received a notice of RECALL the service was very accommodating about getting my car scheduled timely. Also, I was offered a rental car at no ch When I received a notice of RECALL the service was very accommodating about getting my car scheduled timely. Also, I was offered a rental car at no charge as such was included in my warranty. Overall, very professional and timely service. More

Rocky Start but things have turned back around! I was happy with the purchase but I had a rough start with the service group. I have since changed my opinion! Everyone has been super nice and helpfu I was happy with the purchase but I had a rough start with the service group. I have since changed my opinion! Everyone has been super nice and helpful for every service I have scheduled and I look forward to bringing my vehicle back for its regular services! Great job everyone! More

courtious service ed-nice guy efficient service is good jeep is great hard to find mgr sales are good people could use better food coffee bar while waiting ed-nice guy efficient service is good jeep is great hard to find mgr sales are good people could use better food coffee bar while waiting More