Danbury Chrysler Jeep Dodge Ram FIAT - Service Center

Buyers beware. Go somewhere else I wish I could give a negative amount of stars but I can't, so therefore I'm forced to give this dealership zero stars. I have a 2018 Jeep Grand Chero I wish I could give a negative amount of stars but I can't, so therefore I'm forced to give this dealership zero stars. I have a 2018 Jeep Grand Cherokee that I purchased brand new from here in November of 2017. Currently I have approximately 29k miles and as of today 01/22/2019 it's been 52 days since it was towed here because of transmission issues and not being able to put gas in it. From day one this has been a nightmare after I waited 6 hours for a tow from Jeep emergency roadside. The service department is by far the worst that I have ever experienced. Good luck trying to get through to them because they never pick up. Leave a voicemail and you probably won't get a phone call back for 5 plus hours if your lucky. Ive been ghosted by everyone. Service writer, service manager and even the owner of the dealership. Also I was hung up from a case manager at Jeep headquarters that I filed a claim with when I asked to speak with his supervisor . I've been lied to about the parts being installed in my Jeep. I was told all these parts were ordered and being installed and they are not on my work order. I attempted twice picking up my Jeep and had to immediately bring it back within 20 minutes. The first time I was still unable to put gas in it and a check engine light came on the second attempt picking it up which was probably caused by whatever work they did. Finally when my Jeep was ready for pickup they call me and say that my windshield is cracked due to "extreme cold weather" and they wanted to install some aftermarket windshield which I denied. Now I've been told approximately 2 more weeks for this windshield to come in. All this dealership cares about is selling vehicles. You are forgotten about once you sign that contract. More

Oil change and light bulb replacement I dropped off my truck for the oil change and light bulb replacement with a specific pick up time noted. They called to ask if I wanted my tires rot I dropped off my truck for the oil change and light bulb replacement with a specific pick up time noted. They called to ask if I wanted my tires rotated instead of just doing it, which I appreciated. Then all the work was completed prior to my requested pick up time. More

Great experience Very helpful service personnel, explain all problems found with my vehicle, and no surprise fees. Work was done in a timely fashion. While waiting f Very helpful service personnel, explain all problems found with my vehicle, and no surprise fees. Work was done in a timely fashion. While waiting for my vehicle My Service guy Sal made sure he kept me apprised on whatwas being done to my vehilce and how I had left to wait for it to be completed. More

Oil change Danbury Jeep never disappoints. Having my oil changed is simple, non stressful and quick. I am greeted immediately, and they handle the rest. Very ple Danbury Jeep never disappoints. Having my oil changed is simple, non stressful and quick. I am greeted immediately, and they handle the rest. Very pleasant place. More

Service experience When I called to schedule my service, I told the lady that it is my first service at 5,000 mi. She asked me what I wanted done. Shouldn't the dealer When I called to schedule my service, I told the lady that it is my first service at 5,000 mi. She asked me what I wanted done. Shouldn't the dealership know what is the routine 5,000 service ? Finally straightened that out. They don't take appts. - just show up 8-12 or 1-5. Don't like that. Would like a definite appointment. The parking area for service is a nightmare. No room practically to drive - my car was buried 3 deep when they told me I was ready to leave. Just think the whole service experience could be more professional. I have never encountered such craziness !! More

Fast service nice and fast oil change with good price with a coupon. only one thing could be improved is the parking space, it is very tight. nice and fast oil change with good price with a coupon. only one thing could be improved is the parking space, it is very tight. More

Great Service I requested an oil change and tire rotation. Service was completed in just under an hour. I also bought a back cargo liner tray for my new jeep. Grea I requested an oil change and tire rotation. Service was completed in just under an hour. I also bought a back cargo liner tray for my new jeep. Great service from service center and parts department. More

Professional quality service High quality service in a timely manner with professional quality of workmanship always done on time and with out no confusion allways a pleasure to d High quality service in a timely manner with professional quality of workmanship always done on time and with out no confusion allways a pleasure to do business More

Great service experience! Sal made sure I had a great service experience. He followed up with everything and kept me informed. He did a great job and I highly recommend him! Sal made sure I had a great service experience. He followed up with everything and kept me informed. He did a great job and I highly recommend him! More

Service visit Always a pleasure taking my Jeep for service, they make it simple and convenient and never try to push extra service on me. Great place!!! Always a pleasure taking my Jeep for service, they make it simple and convenient and never try to push extra service on me. Great place!!! More