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Danbury Chrysler Jeep Dodge Ram FIAT

Danbury, CT

4.9
2,088 Reviews
Thank you for visiting Danbury Chrysler Jeep Dodge! Our mission statement is very simple. We will make every attempt to satisfy 100% of our customers 100% of the time. This includes waiting rooms equipped with wireless internet, loaner cars (when qualified), a fully trained staff and so much more.
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100B Federal Rd

Danbury, CT

06810

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Showing 2,088 reviews

February 21, 2023

Great communications, accurate diagnosis, upfront quote and quality work. Very happy with the service department. More

by drcolwell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tavares
Feb 22, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 19, 2023

Yovonne in the service department was very kind and professional. She made my service experience very pleasant. I’ll definitely recommend Yovonne at Danbury Dodge service department to anyone that need More

by jamestarzia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Scarduzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Tavares
Feb 22, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 13, 2023

This was my first trip to your dealership. Tiffany made everything very easy. All businesses need employees like Tiffany. More

by sirfindad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Setti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 12, 2023

always so professional! The staff is courteous and adept. it is always a pleasure to be serviced here More

by maggy60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Setti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 10, 2023

The staff have always been very friendly and helpful. I would recommend this dealership and service center to others. More

by James Asquith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tavares, Salvatore Sinardi Jr.
Feb 13, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 09, 2023

After my last experience with Danbury Hyundai which was the absolute worst experience because I was sold a lemon. With that said, it has been a complete 180, the Jeep service was Excellent. I am still wa More

by noelbeede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore Sinardi Jr.
Feb 13, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your business. Your service advisor is available if you'd like an update.

February 08, 2023

I always feel comfortable taking my cars to Danbury CJDR for service- very trustworthy, friendly and fair. I like that they recommend services at certain mileage intervals but are not pushy like some other More

by Mnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde DeGray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Pereiras
Feb 13, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 05, 2023

This dealership is horrible and does illegal transactions. I have bought a few cars from them. To make a long story short, my ex-boyfriend, Kevin B, traded my car in for another one in someone More

by JAMIE.WAXMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bill Sabatini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Eway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Cardillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal, sales manager is just plain out RUDE!!!!, Jake Green
Feb 06, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

We are very sorry for any confusion in this matter. When the vehicle was presented for trade against the purchase of a new vehicle, our initial proposal included it in the calculation for the deal. This was always contingent upon a proper title being presented and/or loan pay-off details being confirmed. When it was brought to our attention that the gentlemen did not have the title and the vehicle was in your name, the original offer was rescinded and a new deal was written without the trade. Subsequently, as the vehicle belongs to you, and you declined to pick it up, it was returned as soon as possible at our expense. We apologize for any inconvenience, but the vehicle would not have been accepted for final trade without the proper paperwork being submitted.

Feb 06, 2023 -

JAMIE.WAXMAN responded

If I was asked for it in a nice way. Not rude like I was asked, when I was at work, I received a phone call saying when you go home, look for it, it would be in your best interest. And being a dealership, I should have been notified within a week or 10 days that the deal wasn’t going through. Not me reaching out to you for information. Horrible way to do a deal because it’s Kevin B? And I know you have done this before for him as well as others. Your dealership lets Kevin B, and probably others, to do 3rd party deals.

Feb 06, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Ms. Waxman, we're not sure as to what you are referring. According to our records both you and your ex-partner have done business on a number of occasions with multiple of our dealerships without complaint, so we are unsure what went wrong in this instance. We hope you are able to come to a mutually agreeable resolution with Kevin regarding this vehicle.

Feb 06, 2023 -

JAMIE.WAXMAN responded

You aren’t sure what I am referring to? Let me know you don’t know and I will be happy to explain. Yes we have bought cars from your dealerships. And now I am hearing and researching how wrong your dealership is for doing this. And I know Sal, has been doing it for him for 13 years. And Kevin has done this with other women, 3rd party “straw” deals. Like I said if I wasn’t told it would be in my best interest and was asked, please just send the title. It would have been done. I see this as your dealership trying to be a bully and bring me back the car, when I can’t afford it. And as I said it took your dealership well over 10 days, about 15 to let me know. Which actually I had to contact you. I’ll keep on saying it, it’s a horrible way of doing business and wrong for doing 3rd party deals.

Feb 06, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

We're very sorry that you were taken advantage of by your former partner. We hope you are able to resolve the situation as soon as possible.

Feb 06, 2023 -

JAMIE.WAXMAN responded

The dealership has advantage of me as well. That it was a third party that was allowed and Sal had allowed over 13 years. I have the written contract, receipt for turning in my plates. It’s both of you that took advantage!!!! You are ignoring the facts and playing innocent. The prosecutor’s office would like to see my papers I’m sure

Feb 07, 2023 -

JAMIE.WAXMAN responded

1/7/2023 you don’t have to respond privately. Saying the car was returned to me at your expense. And that you don’t want to get further drawn into anything between me and Kevin. You are already drawn in as you did wrong which you refuse to acknowledge. I’m not going to be the one who suffers when I did nothing wrong. Again you have been doing 3rd party deals and your employee, actually new sales manager, could have said can you sign the title and send or bring it up here. Instead of it’s in your best interest to find the title and give it to us. Just an fyi I will be going further in every way I can.

February 04, 2023

Harry was amazing. Very professional, honest and accessible. He made the experience pleasant. Very impressed with him More

by barrykastner1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Shah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank-you!

February 02, 2023

Melissa and Yvonne are professional, patient and informative! Congratulation to CDJR for consistently providing outstanding service. They're the best! More

by dgunzelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Scarduzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Tavares
Feb 02, 2023 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you!

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