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Danbury Chrysler Jeep Dodge Ram FIAT

Danbury, CT

4.9
2,088 Reviews
Thank you for visiting Danbury Chrysler Jeep Dodge! Our mission statement is very simple. We will make every attempt to satisfy 100% of our customers 100% of the time. This includes waiting rooms equipped with wireless internet, loaner cars (when qualified), a fully trained staff and so much more.
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100B Federal Rd

Danbury, CT

06810

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Showing 2,088 reviews

November 03, 2015

Thank you for the Wrangler! We found two Jeeps on AutoTrader.com, came to Danbury Chrysler Jeep Dodge and were extremely happy working with Hodge. He listened to our needs, answe More

by Kara&Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review of our dealership Kara and Zach! Our staff tries their best to make sure all the customer's needs are taken care of. We are happy to hear that the battery was changed out and everything got taken care of. We appreciate your business!

October 30, 2015

Excellent service!! Excellent service again. I would & have recommended your dealer for sales & service. ****This area of survey is only place improvement is needed. More

by Durango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Nov 02, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for leaving a great review and recommendation! We appreciate your business and thank you for your feedback. We hope to see you again in the future.

October 25, 2015

Customer service. John Martorano, was the best sales person that I came in contact on Wednesday 21. I went to look for a use car and with little hope that I will be abl More

by Maribel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 26, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Congrats on your new car! We're pleased to hear you had an excellent experience with John Martorano! He goes the extra mile for all his clients and we'll be sure to let him know your kind words. Thank you for your business and we hope to see you again in the future.

Jun 06, 2022 -

Maribel responded

I had another great experience with John Martorano. He has a great personality. He help me with my entire process. I will recommend everyone to him. The staff at Danbury are great. John you are awesome you have a returning customer in me

October 23, 2015

Not satisfied I brought my 2014 jeep in for repair and got it back unfinished. It took 1 month and still had issues. Instead of fixing it yvonne called me to pick i More

by blondie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 23, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your feedback. We are sorry for the inconvenience you experienced. We take customer service very seriously and are reviewing your comments with all involved to avoid this type of situation in the future. We're glad that Clyde was able to resolve the issue to your satisfaction. Again, our apologies for the frustration you were put through and thank you for your considered comments. It is vital to know where we're are missing the mark so that we can work toward improvement. Thank you for your business. With regards, Susan Eway Director of Customer Experience

October 20, 2015

Excellent John was really great and helpful! The went through the entire car with me when I picked it up! He also wasn't to pushy and made the car buys experie More

by Vickie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Vickie, Thanks very much for the feedback. I'll be sure to pass it on to John and our Chrysler Dodge Jeep Ram team. We hope you're enjoying your new vehicle and we look forward to serving you again soon! Thank you for your business! Susan Eway Director of Customer Experience

October 17, 2015

2 weeks to get just an Oil Change You buy a New car (Love our Dart) and when you just need an Oil Change you have to wait 2 weeks just to get an appointment. Then you have to leave it More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victoria Kozar
Oct 20, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Mel, Thank you for your feedback, we really appreciate it. We are currently working on some plans to try to expedite the oil change process. Unfortunately, we've been a bit hampered by lack of space but we hope you'll notice a difference in future. Regarding the spare tire, this is something the automotive industry has done as a whole--eliminated the spare tire. It saves weight on the vehicle which improves the fuel rating. We do generally stock kits and tires and, if we don't have a tire in stock, we can usually get it the same day. I am sorry if you had to wait. Mel, we appreciate your business and hope that you will consider giving us another chance to get things right. Thank you again for your comments. It is truly helpful to find out where we're falling short so that we can work towards improvement. With regards, Susan Eway Director of Customer Experience

September 30, 2015

I had the best car buying experience this past Sunday! My salesman Roland was the best! He really helped me picked the best car for my needs. He definetly went above and beyond to make sure I was happy More

by Zthompson181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Millman
Oct 05, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

We're happy to hear Roland gave you an excellent experience at our dealership! We'll be sure to let him know your kind words. Thank you for the review, we appreciate your business and hope to see you again in the future.

September 02, 2015

Great Experience Low pressure sales. Ray took the time to explain things and answer all of my questions. The negotiation was low pressure and fair. The car was prepped More

by PJS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Pacheco
Sep 03, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you so much for taking the time to write this great review!

August 26, 2015

best service around I went in looking for at cars ended up meeting John M and glad I did we talked I told him what I wanted and in a few hours i was pulling out of the de More

by andrew83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 27, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review Andrew! John and the rest of our team try to listen to the customer first in hopes of getting them in the right car. We hope you are enjoying your Sportage and if you run into any car needs in the future, we would love to work with you again. We appreciate your business!

August 08, 2015

fast and kind My sale rep Manny was very nice and followed through. My credit was not too good and most dealers just turned back on me or offered me a junk vehicle. More

by 1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carlos Costa, Manuel Bravo
Aug 10, 2015 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

We are so pleased that Manny, Yvonne, and Carlos were able to help you find the car you wanted. Our staff is fully dedicated to finding the perfect car for each and every customer that walks through our doors. Thank you for your wonderful recommendation. We look forward to doing business with you again.

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