Danbury Chrysler Jeep Dodge Ram FIAT

Horrible service experience! DON'T USE THIS DEALER! I wish that I could give the service department here zero stars but it requires at least one. I took my FIAT in for a 90k service and to fix a warnin I wish that I could give the service department here zero stars but it requires at least one. I took my FIAT in for a 90k service and to fix a warning light that I was getting about tire pressure monitoring being unavailable. First, my appointment was 10 days out because I needed a loaner. They called me the day before to tell me that I wasn't going to get a loaner, no apology, just notification. I made alternate arrangements and kept the appointment. To make a long story short, they couldn't complete the service on the day promised and took until after 5:00 the following day to finish; two days to complete routine, scheduled maintenance. At no point did they call and give me a status, I had to call repeatedly to ask for updates. They also charged me double my expectations by loading extra work into the job, my 90k service cost $1000! When I left the lot though, at least I didn't get that tire pressure warning light. It has, however, happened every single time that I've started my car since! This was the second time that it was in for service for this problem and they're 0 for 2. I feel so ripped off! I will never, ever go to this dealer again under any circumstances. They're overly expensive ($125 hourly rate for a mechanic who can't fix a warning light), they don't communicate status at all, they can't complete work on time, and they don't complete the work that they promise. Couldn't possibly be worse, stay away! More

Personalized, Individualized Service. What typically motivates me to write a review is when I receive either excellent service or terrible service. Buying a car can be a stressful experien What typically motivates me to write a review is when I receive either excellent service or terrible service. Buying a car can be a stressful experience, so when somebody genuinely helps you through it and you feel that they're not just doing their job (even though they have a job to do) but that there is a level of personal care regarding your situation, it makes the whole experience that much better. Leo was very informative over the phone, so I took a 3 hour journey from NY to CT, where Leo met me from the train in the car I was interested in. I test drove it back to the dealership where I bought the car. Nothing out of the ordinary so far, but here is where the personal attention began. I had an issue with my insurance, as I was in the middle of moving apartments and the addresses didn't match. Leo called the insurance company and we fixed this problem very quickly. By mistake I left the dealership with the incorrect registration documents. I called Leo (who gave me his personal cell number) and he emailed me the correct registration and dealt with the DMV for me the same day.. I left in my new car on vacation and one week later my NY plates and registration arrived at my vacation home in NC. Leo texted me and responded to my texts immediately and was very reassuring throughout this slight paperwork "problem" and that made me feel like a valued customer. Although it's not required, the aftercare you receive after you make a significant purchase really makes you appreciate the dealer who demonstrated it. More

Great experience Quick friendly service! Bought our third car there last week. Great dealership. Nice service department. Friendly environment and respectful staff. Wi Quick friendly service! Bought our third car there last week. Great dealership. Nice service department. Friendly environment and respectful staff. Will keep shopping there for years to come More

Oil Change Tire Rotation Another excellent service experience. I usually deal with Ed Roberts who is fantastic but this time I had the pleasure of meeting Sal Sinardi who prov Another excellent service experience. I usually deal with Ed Roberts who is fantastic but this time I had the pleasure of meeting Sal Sinardi who provided excellent, friendly and knowledgeable service. The service was done in a timely manner and my SRT was returned in perfect order. More

Express Oil Changes Love the option of Express oil changes! I've used this service twice and it was wonderful. I brought my laptop and was able to work while my car was Love the option of Express oil changes! I've used this service twice and it was wonderful. I brought my laptop and was able to work while my car was being serviced. Yvonne then came and told me there was a recall out and asked if I wanted that taken care of as well. Very happy they were able to take care of the recall so I didn't have to make another trip! More

Great service - paving needed My service experience for both my Wrangler and Durango have been great. However, the thing I notice first arriving at the dealership is the rough entr My service experience for both my Wrangler and Durango have been great. However, the thing I notice first arriving at the dealership is the rough entrance. Even filling a few of the uneven areas would make a big difference. Thanks! More

Oil changes Now that they do express oil changes, it’s a lot easier to deal with. Prior, they wanted you to make an appointment and leave the vehicle for half a d Now that they do express oil changes, it’s a lot easier to deal with. Prior, they wanted you to make an appointment and leave the vehicle for half a day just to change the oil. Not super quick but much better More

Excellent Service I brought my vehicle in for service. I was greeted right away. Ed was delightful to work with and was very friendly. My car was ready on time. I was v I brought my vehicle in for service. I was greeted right away. Ed was delightful to work with and was very friendly. My car was ready on time. I was very pleased. More

Service on fiat They got it done quickly and kept me posted. I was able to drop it off at night and pick it up when it was convenient for me. They got it done quickly and kept me posted. I was able to drop it off at night and pick it up when it was convenient for me. More

Ed in service was great! Ed in Dodge Service was fantastic! Kept me updated with the status of my vehicle, and had it back to me in a timely manner. Highly recommended! Ed in Dodge Service was fantastic! Kept me updated with the status of my vehicle, and had it back to me in a timely manner. Highly recommended! More