Dana Ford Lincoln - Service Center

I was driving with my newborn when my Ford Fusion started smoking and making grinding noises. I brought the car to Dana and dealt with Joe Dunn. Joe called me right away to explain what was wrong with the ve smoking and making grinding noises. I brought the car to Dana and dealt with Joe Dunn. Joe called me right away to explain what was wrong with the vehicle and had the car ready for me to pick up in 1 day! I was amazed. I was on my way to go rent a vehicle at Enterprise and didn't have to because the service Dana provided was so quick. Joe was a true professional and was always courteous and polite when I called to ask questions. He explained everything in detail and was reassuring. As far as customer service goes, I would deal with Joe a million times over! I am glad that I can trust in someone for the safety of me and my newborn daughter...and do it with a smile and fast! More

I brought in my 2002 Taurus for an estimate on some servicing. Dana Ford was nice enough to run through each item and price up all the work. I decided to proceed with the most important item due to my servicing. Dana Ford was nice enough to run through each item and price up all the work. I decided to proceed with the most important item due to my budget. While waiting a few days for the car to be completed, I called another Ford service center, just to price shop. They quoted the same work for 30% less. When I picked up the car, I told the guys at the shop about what I learned, but also stated I agreed to the work and the price. Ford customer service called me as a follow up (which was refreshing). I also converyed my only complaint.. the work was a little pricey. Remember, I had already paid, and was not expecting anything to come of this. So, I was very surprised when I received a voicemail from the head of Dana Service, Rich Durgin. At this point, I realized that Dana, and Ford, were pretty serious about customer satisfaction. I called three other Ford dealer's service departments to quote the work. I wanted to ensure I had accurate quotes. I finally spoke to Rich. I conveyed my incredible satisfaction with the work, and his staff. I also told him I had called a few other dealers just to make sure I wasn't completely off base. I also confirmed with him that I paid what I had agreed to, and was not expecting all this hoopla. Rich explained how important complete customer satisfaction is, so he reviewed my invoice and proceeded to offer to fix another item on the list on him. I was stunned. Dana proceeded to replace both front brakes (with he better pads and rotors) and installed a new horn. Dealer service centers had come to get a bad rap. I am here to tell you to not believe the hype. Dana Ford of Staten Island, their service team, and Rich Durgin are serious about ensuring that everyone leaves completely satisfied. And, in my case, he has gained another loyal customer. More

Joe Dunn in the Service Dept. made my first visit a very pleasant one. Clearly cares about his customers. When it was determined that a part needed to be ordered and the part would take a few days to arriv pleasant one. Clearly cares about his customers. When it was determined that a part needed to be ordered and the part would take a few days to arrive, he saw to it that I got a loaner car. Joe Dunn is a great example of CUSTOMER SERVICE. More

Customer service was excellent. Dana Ford Lincoln is very efficient in the work that they do. Joseph Dunn is an excellent employee! Highly recommend this employee! very efficient in the work that they do. Joseph Dunn is an excellent employee! Highly recommend this employee! More

Joe Dunn made our entire service experience easy. Joe was personable n he kept us informed about each n every move that was being made. He didn't mislead us at all which was fantastic. Joe Dunn is a tr was personable n he kept us informed about each n every move that was being made. He didn't mislead us at all which was fantastic. Joe Dunn is a true gentlemen... More

Lauren in the service dept. was very friendly, accommodating and did not keep me waiting while on the phone or in person. She is very professional & an asset to the company. Jackie was also frien accommodating and did not keep me waiting while on the phone or in person. She is very professional & an asset to the company. Jackie was also friendly, accommodating and tried to be a liaison between the service dept. and myself as I was extremely unhappy with them. My sales experience was amazing! Both Tony Donato and Mike Price were extremely professional and patient with me and all my questions. This Dealership hit the jackpot hiring both men. Tony is a Stand-up man of his word. He has a positive persona and listens to you as he looks at you straight in the eye. Many other Sales Managers would be planning their next strategy to close the deal. Mike Price listened to my concerns and needs and was very helpful. Mike Price is a car enthusiast and is more knowledgeable than most men twice his age. Do not let his age or youthful appearance fool you. He is great at his job and at the top of his game. Fact is he doesn't play games and that is more important to me than anything else including a great price. He also went above and beyond with helping me learn how to use Mytouch & Sync features and offered future assistance. They both worked with me until I was satisfied with the outcome of our arrangement and they made it happen as quickly and painlessly as possible. It was my best experience yet leasing or purchasing a vehicle. I recommend both men highly! Kudos To Douglas Hansen for a job well done. More

the reason why i gave such a good review is because the service was great, i made my appointment first thing in the morning, brought in my car for service they had a loaner car waiting for me and they serv service was great, i made my appointment first thing in the morning, brought in my car for service they had a loaner car waiting for me and they serviced my car and fixed a problem i was having with my seat within less then 2 hours. More

Had a great experience . Joe Dunn was a gentleman a pleasure to deal with . I had made an appt. for an oil change came in for appt. and did not wait long I was completely satisfied pleasure to deal with . I had made an appt. for an oil change came in for appt. and did not wait long I was completely satisfied More