Dana Ford Lincoln - Service Center

Since 1995, I have leased 9 cars from Dana. Last year I leased both a Lincoln MKX and a Ford Escape so I have been in the service department several times in the past few months. I have had the great plea leased both a Lincoln MKX and a Ford Escape so I have been in the service department several times in the past few months. I have had the great pleasure of working with service advisor Diane Dudley. Diane always has a smile on her face, addresses you by name, listens attentively, and sincerely tries to address your concern. What a great person to have on the front line. I will always ask for Diane. Ask for Diane the next time you bring your car in for service and you'll see what I mean. More

Martin Franklin is an amazing service manager. He went out of his way to make sure everything worked properly for our son. His work ethic does far beyond anyone I have dealt with.. Dana Ford is VERY fort out of his way to make sure everything worked properly for our son. His work ethic does far beyond anyone I have dealt with.. Dana Ford is VERY fortunate to have him on board... I am very thankful for his constant concern out our issue and never let us down.....God bless this man!!!!!!! The Boundy Family fro Staten Island..... More

I love Dana Ford/Lincoln. My family and I have purchased 4 vehicles from them; besides their sales, financing, and management departments, their service department is top notch as well!! I personally and e 4 vehicles from them; besides their sales, financing, and management departments, their service department is top notch as well!! I personally and excited for them, the grand opening soon of the dealership and new service departments! Once that happens, their dealership will be unstoppable. Thank you for all the help and concerns as usual with my automotive interests. All the best, Chad Weinberg More

,was misled into buying a new tire for a nail in it ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner w ..when it could have been fixed .. Diane in service brought it to Martins Attention after I complained and Martin Handle it in the proper manner with the refund of the tire ..Martin Is and Very accommodating and pleasing his custmers to his full satification .. and so is Diane ..thank you Martin for all you help ..M Berto More

HE WAS SO HELPFUL TO MY NEEDS .IT WAS A DELIGHT TO DO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO BUSINESS WITH YOUR DIRECTOR MR FRANKIN I WOULD TELL MY FRIENDS TO VISIT YOUR SERVICE DEPARTMENT ANTOINETTE GERITANO More

I would just like to thank Heidi Stamm for the incredible customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unp customer service that I received when my truck was having problems Heidi made it an enjoyable and stress free experience. Her professionalism is unparalleled She not only kept me informed and up to date on all progress but personally went above and beyond to expedite my service This was so important to me because of prior obligation and a winter storm coming in which I was going to need my vehicle Heidi Stamm made my problem hers A very rare thing these days Especially in customer service!! My vehicle got back to me in record time so all obligations could be met She even followed up with a call to make sure all was well with vehicle Heidi is a wonderful person and a true professional And the reason I will be getting another truck from this dealer Thank you again Keith Johnston More

Service department is incompetent and is not fair with customers. While I was waiting for them to service my car, I heard one of the customer service reps quote a price of 210 dollars to an elderly gentle customers. While I was waiting for them to service my car, I heard one of the customer service reps quote a price of 210 dollars to an elderly gentleman to install hood struts on his car. That is like 40 dollars worth of parts and 10 minutes of work. They even told him that they were out of ink to print out an inspection sticker. Never mind that NY has not had that inspection system for like 3 years now. I can't even scrape the surface of the lies they tried to feed to me. Let's just say I was schooled already in the warranty process Ford has and caught them in a bunch of lies. If you don't feel like working on my car because I did not purchase the car at your dealership then just say that up front. Don't look like a fool when I call you out on the BS you are trying to feed me. Nice try though. Their best customers are the uneducated who they can take full advantage of. Shame on you guys. More

Purchased a 2013 Edge from Dana Ford last week. I had a problem with a cracked lens on the tail light. Joe B. took care of replacing it quick and easy. Dana is a real class act. They now have a customer problem with a cracked lens on the tail light. Joe B. took care of replacing it quick and easy. Dana is a real class act. They now have a customer for life. More

quick and efficient people were pleasant and got me out in time. I have confidence they will do a good job servicing my focus st which I bought at Dana in time. I have confidence they will do a good job servicing my focus st which I bought at Dana More

Dana Ford prides itself on being NY City's number 1 dealer, clearly an ambiguous term. They are the ONLY game in town (Staten Island), hence their sales, & leases reflect this. They certainly work the dealer, clearly an ambiguous term. They are the ONLY game in town (Staten Island), hence their sales, & leases reflect this. They certainly work the "hard sale" on you & Tony Donato tried to browbeat me into buying a new car when my intent and budget was for a vehicle one year old. Wait, it gets WORSE... The service department has my car A MONTH now, and has given me EVERY EXCUSE imaginable why the warrantee covered repairs have NOT been completed! Lie after lie about parts being on backorder when FordParts.com ASSURED me, they were available! In defense of Matt Lopez, I feel for this young man... he is OBVIOUSLY being DIRECTED by management to STALL and DELAY this repair work. He has probably been threatened with the loss of his job unless he "plays ball"... there is NO WAY he would be this ignorant without being under duress. My only explanation for all this is, I did NOT purchase the vehicle from Dana Ford. I'm sure Jim Cognetta the owner wishes to take care of HIS customers first... this is understandable. I can understand being pushed to the bottom of the pile, but A MONTH???? C'mon REALLY! Ford Motors even REIMBURSES Dana Ford for the work, but apparently this doesn't matter to them. Ford Customer Service is the ONLY one who got the ball rolling on this. Case in point... Dana told me the part I needed was, "Not in stock at ANY of Ford's warehouses in the entire COUNTRY" and gave me a printout showing NO INVENTORY. Lo & behold, after giving the complaint to Ford Customer Service, the part MAGICALLY appeared at the dealership THAT DAY when just 3 days before, there were NONE... in the entire United States!!!! REALLY????!!! Did they hire David Copperfield in the parts department ?!!! To say their behavior is disgraceful would be an understatement!!! More