Dana Ford Lincoln - Service Center

very happy I would like to thank Tom Teta for his great customer service and for making me feel very comfortable in taking time to explain the services needed i I would like to thank Tom Teta for his great customer service and for making me feel very comfortable in taking time to explain the services needed in my vehicle. Also to the Service Director Martin Franklin for assuring me that he is there for my concerns More

ford service I had my car serviced here. Everyone was EXCELLENT. Everyone was friendly and courteous. Especially Elliot lamboy, the service manager. He went out I had my car serviced here. Everyone was EXCELLENT. Everyone was friendly and courteous. Especially Elliot lamboy, the service manager. He went out of his way to accommodate me and my car. Thomas teta was also excellent.!! Elliot is a true professional who would help out his customers and it shows. More

Wonderful Service I went in to see Martin and was very happy with my experience. Very professional and courteous and actually took the time to help me. 5 star service a I went in to see Martin and was very happy with my experience. Very professional and courteous and actually took the time to help me. 5 star service and completely satisfied. More

Wonderful and freindly staff in all departments! I am very happy with Dana Ford/Lincoln dealership from the sales department to the service department. I brought my car in for routine service and wa I am very happy with Dana Ford/Lincoln dealership from the sales department to the service department. I brought my car in for routine service and was very happy with my experience. I was going on a last minute road trip and needed my car to be serviced before the trip. I did not have an appointment and Joe Bogigian and Dave Diorio were very accommodating. They were able to arrange my car to be serviced and it was done in a timely matter. They understood my last minute situation and did not turn me away. Instead, they walked me over to the customer lounge area and offered me refreshments and let me know that my car will be done in one hour. Sure enough an hour passed and my truck was ready. Jeff who was my service rep explained exactly what service they performed on my truck and then walked me out the dealer. The staff is amazing. I highly recommend this dealership. More

Outstanding Service Department Made appt due to rattling in a/c. Diagnosis was faulty motor mounts and they couldn't get the part right away. We were apologized to profusely by Je Made appt due to rattling in a/c. Diagnosis was faulty motor mounts and they couldn't get the part right away. We were apologized to profusely by Jeff who did everything in his power to accommodate us. We were given an exceptional and generous loaner for our inconvenience and were treated like VIP's. It almost makes it worth having a malfunctioning car! Jeff was truly attentive to our needs and Maureen was instrumental in helping to secure the loaner. I definitely hope to deal with Jeff and Maureen in the future should the need arise. I will however avoid speaking to the sales manager, Brian, who was less than helpful and borderline condescending to our plight. More

Major PTU Problem (smell coming in HVAC vents) Reason for visit was fool odor coming into my car through HVAC vents on top of that my wife that is 8 months pregnant was getting nausea from odor and Reason for visit was fool odor coming into my car through HVAC vents on top of that my wife that is 8 months pregnant was getting nausea from odor and could not stand driving the only reliable vehicle we have!!! From initial greeting it was horrible, I was told my car couldn't be seen for at least a month. Then when I spoke to a manger at service area he told me there was nothing he could do for me and that "THERE IS NO WAY DANA IS GOING TO GO IN THERE POCKETS TO FIT BILL FOR A RENTAL" . So I left drove straight to bay ridge Ford which I highly recommend and vehicle was taken inspected and to find out that PTU WAS COMPLETELY destroyed they found chucks of metal in the unit. I was given a rental from bay ridge and said it would be ready tomorrow that they had the part in stock!!!! Thank you Dana Ford for being no help what so ever!!!!!! Sincerely, Disappointed Ford consumer!!!! More

2013 Lincoln MKX I brought in my 2013 Lincoln MKX in for a cosmetic repair on the right rear door, Joe made us feel more like friends than customers we were in and ou I brought in my 2013 Lincoln MKX in for a cosmetic repair on the right rear door, Joe made us feel more like friends than customers we were in and out and the repair was done. The service is one thing that keeps us coming back. thanks again Joe More

Always pleasant to deal with. Thanks to a great staff and of course Joe Bogigian my service visit to Dana Motors was a short one. Joe is always there to try to help you out. I was Thanks to a great staff and of course Joe Bogigian my service visit to Dana Motors was a short one. Joe is always there to try to help you out. I was there for a minor problem I spoke to Joe about it, he was able to speed things up so I was out in time to make a very important commitment. As for the problem it was taken care of by some of the best mechanics around.Thanks Joe, for you help again. More

Very pleased - will spread the word. Mr. Martin Franklin, the service director at this dealership, has proven, time and time again, to be a true champion of customer service. I have had Mr. Martin Franklin, the service director at this dealership, has proven, time and time again, to be a true champion of customer service. I have had two situations requiring service on my 2013 Ford Fusion. Both of them were handled with empathy, professionalism and lightning speed !!! I will always be a customer of Dana Ford and hopefully, Mr. Franklin will always be at the pivotal helm to steer the new expansion. Being in sales and customer service for many years, I believe that this gentleman is a tremendous asset in his ability to put himself in the customers place --- KUDOS to Mr. Franklin, appreciate him as I do, he will make Dana and his customers very proud. I would also like to mention Ms. Jeanine Morales, at the service writers desk. This exceptional lady called me while I was at a business convention in Las Vegas. I was in the shower and rushing all morning. The news was not good. I reacted quite unprofessionally !! Through it all, Ms. Morales remained calm and in control. She promised that my sentiments would be brought to Mr. Franklin. I was contacted within 2 hours with a resolution that satisfied all. I have to say that after meeting Jeanine, I immediately apologized for my bad behavior on the phone. Upon talking to her, I found her to be a great customer service person. She was intelligent, professional and easy to talk to. Jeanine waited with me until my vehicle was delivered. I actually offered her a position in my new business endeavor !!!! This lady is a true asset to Dana Ford, as she would be to any person or business needing a team member of such exceptional quality. Kudos and thanks to both Mr. Franklin and Ms. Morales. I told Mr.Franklin that I would be glad to act as Customer Appreciation Ambassador any time, anywhere.-- just say the word !!! In closing, I very highly recommend this dealership and these fine people who continue to strive for great customer service. Most sincerely; Daniel Weishoff More

I was greeted in a friendly manner and Jessica Albright and Louis Zavala both were very pleasant and patient. They explained what was needed to deal with the recalls and service. My only suggestion is to and Louis Zavala both were very pleasant and patient. They explained what was needed to deal with the recalls and service. My only suggestion is to keep recalled items in stock. otherwise my experience was almost pain free! :) More