Dana Ford Lincoln - Service Center

service Brought car in for recall, (2013 Ford Escape) had to bring car back 3 other times for the same issue. Service reps were great took the car right away Brought car in for recall, (2013 Ford Escape) had to bring car back 3 other times for the same issue. Service reps were great took the car right away, even though I didn't have appointment on the third occasion. and was set up with a rental car at no charge. This problem was a great inconvenience to me, but was handled very nicely. I received my car back the next morning all fixed. I'm thankful for such compassionate and kind people at Dana Ford, Jessica, Jeff and service manager, Elliott were AWESOME!! The newly renovated dealership is a wonderful comfortable place to wait. I have to admit, I did have 2 cups of coffee. Thank You, Tina Alequin More

Stressful situation - happy ending Had some issues with 2014 Escape. Difficult to troubleshoot and fix . Took long time. And through the process we had issues. But Dana's service depart Had some issues with 2014 Escape. Difficult to troubleshoot and fix . Took long time. And through the process we had issues. But Dana's service department made it happen. They have a tough position dealing with irate customers but kudos for the way they handled me! Thanks Dana More

Amazing service associate Maureen Tucci The new service center was incredible. The service associate Maureen Tucci really went out of her way she went above & beyond to make sure I was well The new service center was incredible. The service associate Maureen Tucci really went out of her way she went above & beyond to make sure I was well taken care of. Maureen was extremely friendly and knowledgeable of the services rendered. She made my service visit very pleasurable. I will definitely recommend Maureen's services at Dana to all my friends and family. More

SATISFIED CUSTOMER I have been dealing with Dana's service advisors for over 10 years. I will say since Maureen Tucci has arrived the service has been better then ever. I have been dealing with Dana's service advisors for over 10 years. I will say since Maureen Tucci has arrived the service has been better then ever. Maureen gets the job done! More

Pleasant Service Experience Had shaking in steering wheel when i braked brought it in to service spoke with service rep Patrick Martin told me it was either the rotors or brake p Had shaking in steering wheel when i braked brought it in to service spoke with service rep Patrick Martin told me it was either the rotors or brake pads. Patrick came to me and said It was the brake pads and service manager Elliot told Patrick to put them in at no cost due to my low milaege which was a pleasant surprise More

Thank you Patrick Martin I just want to thank Patrick Martin for addressing the issues with my 2011 Ford Explorer. Thank for explaining the work that was being done, and answe I just want to thank Patrick Martin for addressing the issues with my 2011 Ford Explorer. Thank for explaining the work that was being done, and answering my questions, and returning my call on the status of my vehicle. It really was a pleasuring dealing with you, and I know your the person I want to deal with in the future. Your such a great asset to Dana Ford. Once again, thank you!!!!! Ivelisse Siegel 917-407-4540 More

fabulous workers, very helpful Elliot, Patrick & Danny were very helpful, cooperative, & friendly. Would definitely recommend them to everyone I know coming to Dana. Excellent prici Elliot, Patrick & Danny were very helpful, cooperative, & friendly. Would definitely recommend them to everyone I know coming to Dana. Excellent pricing, very patient, willing to go above & beyond to make sure customers are satisfied! More

Excellent services Charles was extremely friendly and knowledgeable. He asked pertinent questions and made sure to have an understanding of the problem, and was very res Charles was extremely friendly and knowledgeable. He asked pertinent questions and made sure to have an understanding of the problem, and was very responsive in solving it quickly and appropriately. I would definitely recommend Charles' services to others. More

the best in the business Great team......the best in the business.... Jessica was honest and up front with the repairs needed.....and I got my car back in great working condi Great team......the best in the business.... Jessica was honest and up front with the repairs needed.....and I got my car back in great working condition More

Excellent Service....couldn't be better! I'm not sure what to say except bringing in any vehicle when there is a problem starts out stressful. Jeff and Dana Ford took the stress off my shoul I'm not sure what to say except bringing in any vehicle when there is a problem starts out stressful. Jeff and Dana Ford took the stress off my shoulders and did everything to make it a non event. Thank you for as good a repair situation and experience as it could possibly be. Just awesome! More