Dana Ford Lincoln - Service Center

Service department My car needed to be serviced. I must say that I am so impressed with Charles Puhan service specialist. Very friendly , professional and keep us comp My car needed to be serviced. I must say that I am so impressed with Charles Puhan service specialist. Very friendly , professional and keep us completely informed with our car. More

It was a great experience thanks to Jamie Liga! Overall the service department is one of the most pleasant ones I've experienced. Jamie was fast and efficient. The car was done in no time The p Overall the service department is one of the most pleasant ones I've experienced. Jamie was fast and efficient. The car was done in no time The play area for kids was clean and entertaining. More

Excellent Service I was having trouble with my Fiesta, so I made an appointment to bring the car in. I have to say from that point on the experience was excellent. I I was having trouble with my Fiesta, so I made an appointment to bring the car in. I have to say from that point on the experience was excellent. I dropped my car off on a Thursday night for service the following day and was met by the nicest service rep I have ever dealt with. Her name is Alexsandra Velasquez. She was friendly and knowledgeable and made me feel like she new me for years and was there to help. She called me repeatedly through the service process to keep me informed on where the service techs were with the diagnosis. When finally diagnosed she called me to tell me the problems which were all warranty items and maintenance suggested. After waiting the weekend for the parts to come in and all the service done, I was back in my car by Tuesday. I have to say that I hope my car stays healthy, but if I do have problems, Alex will be the first person I call. The way she handled this service appointment was phenomenal. More

GREAT SERVICE. I had a problem with my MKX that I bought at DANA LINCOLN. MARTIN FRANKLIN got involved and the problem was gone. He is a man of his word. Thank you I had a problem with my MKX that I bought at DANA LINCOLN. MARTIN FRANKLIN got involved and the problem was gone. He is a man of his word. Thank you MARTIN and DANA LINCOLN. I will continue to buy and have my cars service at DANA knowing that MARTIN FRANKLIN is in charge of SERVICE OPERATIONS at DANA! More

Annoyed but. Whatever! I can say Alexsandra Velasquez my service rep was very nice and friendly even tho my 2013 Ford Edge is not the what I had expected but I guess there's I can say Alexsandra Velasquez my service rep was very nice and friendly even tho my 2013 Ford Edge is not the what I had expected but I guess there's always going to be problems with a man made item. My Tech James was very knowledgeable with the vehicle and all its recall problems. So at least that was a relief to know what's going on. More

Knowledge and kindness of the staff Steve Conti and Joe Bogigian are very informative with their knowledge of the vehicles. I am happy to say that this is our third car with Dana and ha Steve Conti and Joe Bogigian are very informative with their knowledge of the vehicles. I am happy to say that this is our third car with Dana and have developed a relationship with Lincoln and now Ford. Their responsiveness has been wonderful. Thank you More

took my car in to be fix When I get there Chuck welcome me he was very helpful with everything and he took care of us.if you need ever service in Lincoln Go see Chuck he is t When I get there Chuck welcome me he was very helpful with everything and he took care of us.if you need ever service in Lincoln Go see Chuck he is the best service person there More

Parts and Service The service was quick and very thorough. The customer service department were very friendly and helpful. Particularly, Alexsandra Velasquez was very p The service was quick and very thorough. The customer service department were very friendly and helpful. Particularly, Alexsandra Velasquez was very professional and courteous. She made diligent efforts to help me with my vehicle with the recall plus some additional problems. The situation has been rectified thanks to her professionalism. Keep up the great work and thanks again for making me feel at home! More

Best service experience ever! I bought a certified pre owned Lincoln from Dana this past summer and I had arranged a service appointment to rectify some minor issues. The gentleman I bought a certified pre owned Lincoln from Dana this past summer and I had arranged a service appointment to rectify some minor issues. The gentleman who assisted me was Chuck Puhan, who was very knowledgeable, friendly , helpful and provided me excellent service despite the fact I was more than a half an hour late for my appointment! He and the rest of the Dana staff provide the kind of service that I haven't seen in a car dealership since the seventies when I was a teenager and used to go with my dad for his quarterly services. I would and do recommend Dana to all I meet who are looking for a vehicle and particularly Chuck who assisted me due to my disablilty and did all he could to make sure I was comfortable and satisfied. More