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Dana Ford Lincoln - Service Center
Staten Island, NY
2,359 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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This rating includes all service center reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
2,359 Reviews of Dana Ford Lincoln - Service Center
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February 09, 2015
Service writers are the best If you need to take your car in for service at Dana Ford ask for Jeff. He will be there every step of the way to help fix your vehicle. Jeff called me If you need to take your car in for service at Dana Ford ask for Jeff. He will be there every step of the way to help fix your vehicle. Jeff called me multiple times during the days when my car was in for service to update me on the progress and he made sure that I was in a safe car when I got it back. My only regret is that I had to bring the car in multiple times for the check engine light problem. I'm happy with Jeff and the other service writers that worked with me and greeted me when I arrived every time. I'm sure if Jeff was physically able to be the one to work on my car and fix it he would have. His professionalism and kindness cannot be overlooked. More
by Mimil130
Employees Worked With
Jeff Pikarsky
February 07, 2015
Never ceases to amaze with the turn around of good. My car showed the oil was needed to be changed and would usually do so on my own, but after the stellar customer service from my last experience at Da My car showed the oil was needed to be changed and would usually do so on my own, but after the stellar customer service from my last experience at Dana, I thought I'd double down and press my luck and avoid changing oil in the freezing cold. Dealership conducted a general inspection which is expected. As a mechanic myself I have a tendency to ignore minor niggles and let larger problems arise. Other dealerships I've dealt with would have never physically brought me a part in need of change for my input, they typically would change it, throw out the part regardless if it was bad or good, and made me pay for service that was not necessary in my opinion. Dana's mechanics and techs are certified and experts in their own right, and could have made the decision on their own to clean, adjust, and install said parts, but actually came to me for my opinion with their suggestions. Like it should be. Like I've stated before, totally revamped service department, excellent customer treatment, and in my humble opinion as a trained machinery technician, great craftsman ship (clean shop, and where work was conducted under hood everything was wiped down and secured properly. Great stuff. Not to mention the free car wash getting caked up rock salt off completely. More
by Mario Flotta
February 05, 2015
Pleasurable, non stressful, professional & friendly service Jeff was very friendly and professional. The service I received was quick and efficient. I would definitely bring my car back for service again withou Jeff was very friendly and professional. The service I received was quick and efficient. I would definitely bring my car back for service again without hesitation. It was an extremely pleasurable experience. More
by jmdimarty
Employees Worked With
Jeff Pikarsky
January 27, 2015
Great Service I can't say enough about the service I recieved at Dana. I went there with a problem and Alexsandra and Elliott helped me to resolve the problem at no I can't say enough about the service I recieved at Dana. I went there with a problem and Alexsandra and Elliott helped me to resolve the problem at no time. Throughout the years that I've used Dana, I've always had exceptional experience. Highly recommended!!!!! More
by PCatanzaro
January 24, 2015
Excellent customer service Great experience. Dana Ford has a comfortable place to work while you wait for your car to be repaired. I have never received the kind of service that Great experience. Dana Ford has a comfortable place to work while you wait for your car to be repaired. I have never received the kind of service that I received from my service representative, Matthew Azriel. He actually kept me informed as to the progress of my repair. He made sure I had a comfortable place to work as I waited. Matthew did everything possible to make sure I was satisfied with my experience. He even walked me out front to get my car after the repair was completed. I've never received this good of care from a car dealership. Thank you, Matthew and Dana Ford! More
by Ray
January 16, 2015
Horrible I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle a I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle and driving it(took a total of 20 minutes), I told the salesman that I would like to proceed buying that one(2011 Ford F150) ..keep in mind I did zero haggling...I specifically asked NOT to have my credit ran as I was going to go through USAA. I was seated in his "office" area in the Lincoln side. I do not know the name of my salesman because he quickly told me he had a sickness and the he had to leave. He turned me over to someone else who was supposed to help me. Before he left I asked him to confirm that they received the loan paperwork from USAA as it was being faxed. I never heard back from him. I was asked however to move from the Lincoln office to the Ford side by a different person. I was in one of the sales cubicles for FORD for about 10 minutes when yet another salesman asked me to move to the "bullpen" area. I said sure, but...can someone please confirm my USAA paperwork made it through. They said they would check and escorted me to the bullpen area. Never heard back from that gentleman about USAA. About 30 minutes later a finance guy comes up to me and says that he can beat my USAA rate...I found this odd since he surely never ran my credit report since I specifically asked them not to...but bottom line I said "no", I would feel better just using USAA. (Later I found out that they ran my credit report 10 times completely hurting that part of my score). 10 minutes later the finance person comes back and says that if I go with the USAA method, I won't be able to buy the car today. I found this really absurd and told him "fine, I guess your dealership is the only dealership that has this dilemma" and I prepared my stuff to depart. A Finance Manager quickly found me and said that "yes" they can do the USAA method. I then stayed in the bullpen area for another 2 hours straight with no one even checking on me. NO TV in that area...just tables and chairs where I got to hear salesman talk to other customers about their private stuff, a DANA SALESMAN complain to another salesman for about 20 minutes on the fact that he wasn't doing anything that day because he heard he was going to get fired anyway....At this point I decided to go get something to eat since it didn't look like they were going to get to me any time soon, so I packed up my things to go eat...in which a salesman came running after me when I made it outside and told me "they had been looking for me because I was next"...yeah right. I could then go on to add they stupidity that followed based off the insurance that I had already switched over....but why bother. SO HERE IS THE REST OF THE STORY. THEY NEVER PROPERLY SUBMITTED MY PAPERWORK, SENT ME THE TITLE. I NOW HAVE THE TRUCK, THE TITLE, BUT NOOOOO LOAN. I FOUND THIS OUT WHEN I TRIED TO PAY THE LOAN THAT DOESN'T EXIST. SO ON THE 26TH OF DECEMBER I CALLED TO HAVE THIS RECTIFIED. I CALLED THE FIRST TIME, NO ONE CALLED ME BACK. I CALLED THE SECOND TIME, GOT AHOLD OF A SALES MANAGER WHO WAS SUPRISED BY THE SITUATION, AND WAS GOING TO GET BACK TO ME QUICKLY. TWO HOURS LATER, I CALLED BACK BECAUSE I HADN'T HEARD ANYTHING. THE RECEPTIONIST TOLD ME THAT THE SAME SALES MANAGER SAID HE KNOWS ABOUT THE PROBLEM AND WILL CALL ME BACK. IT IS NOW THE 15TH OF JANUARY...AND I HAVE STILL NOT RECIEVED A PHONE CALL. ARE YOU KIDDING ME!!!! More
by tssssm
Employees Worked With
Juan Estrella
January 14, 2015
"ATTENTION TO DETAIL" From my phone call to Dana Service, to the pick up of my car, service advisor Alexsandra explained every step and went out of her way to make me feel From my phone call to Dana Service, to the pick up of my car, service advisor Alexsandra explained every step and went out of her way to make me feel comfortable knowing that I would need to leave my car for several days. Within the following days after leaving my car, Alexsandra left me phone messages and e mails informing the progress of the servicing. Alexsandra also made the rental process easy with no stress. Dana Ford obtained a high-end service advisor and should celebrate her service and attention to detail. Thank you very much for such a seamless process. I have my car back and it's wonderfully washed with a stunning shine. More
by Ramon
January 11, 2015
Customer Service Experience From the moment I arrived at the dealership Jeff Pikarsky provided a professional greeting and proceeded to explain the service that would be performe From the moment I arrived at the dealership Jeff Pikarsky provided a professional greeting and proceeded to explain the service that would be performed. He provided updates on a regular basis and concluded the experience with a handshake and escorted me to the car. I was so impressed with the speed of the service and the professionalism of Jeff. Thank you FORD for hiring such an experienced and genuinely polite gentleman. Elissa DeMartini More
by Elissa DeMartini
Employees Worked With
Jeff Pikarsky
January 10, 2015
great experience! After dealing with Scarsdale Ford for many years, we have just moved into the area and were welcomed by Dana Ford with opening arms from their service After dealing with Scarsdale Ford for many years, we have just moved into the area and were welcomed by Dana Ford with opening arms from their service department and overall dealership. Just recently, we visited the service department several times and dealt with Matthew Azriel who has been exceptional in representing Dana Ford and thats one of reasons why they have sold my next car. More
by victor
January 07, 2015
Service Had wonderful service today. Chuck was a gentleman and professionalism is finally back at Ford. We had fast and courteous service, having someone who Had wonderful service today. Chuck was a gentleman and professionalism is finally back at Ford. We had fast and courteous service, having someone who was attentive and knowledgeable was a great comfort. Thank you! More
by none
Employees Worked With
Charles Puhan
