Dana Ford Lincoln - Service Center

Excellent Lincoln service This was for the most part was a good experience. My service adviser, Charles Puhan, was extremely helpful. The only issue was with the delivery of ne This was for the most part was a good experience. My service adviser, Charles Puhan, was extremely helpful. The only issue was with the delivery of needed parts that were ordered on March 13th. I had not heard anything from them until I called on March 30th. Charles checked and said the parts were in and I could bring my vehicle over. After waiting for an hour I was advised that not all the parts were in and he would call me, which he did later that day stating that they had obtained the missing part(s). I returned on the March 31st and the job was completed in approx 1 hour. More

Very pleasant experience Excellent customer service! They make you feel really comfortable. Your car is taken in right away and the service waiting time is reasonable. Over al Excellent customer service! They make you feel really comfortable. Your car is taken in right away and the service waiting time is reasonable. Over all great experience! More

Incredibly responsive and knowledgeable! Great people (Maureen!)...with knowledge and professional acumen as well as rapid, friendly competent service and great new facility-comfortable waiti Great people (Maureen!)...with knowledge and professional acumen as well as rapid, friendly competent service and great new facility-comfortable waiting area and coffee available!! Couldn't have been better and my service was not on an appointment basis but for a sudden problem. Dana took care of it immediately with little wait AND provided a loaner for the time required to correct the problem-loaner was a current model, clean and comfortable! Thanks, Dana...and Maureen! RLP More

Good job Matty babes good job he knows his s--t. Very helpful and passionate in his knowledge on dealings with customer issues. I will be returning good job. Matty babes good job he knows his s--t. Very helpful and passionate in his knowledge on dealings with customer issues. I will be returning good job. More

Easy to do business with I have recently begun to have my two Fords serviced at Dana. I have found them to be both honest and efficient. They made good on a battery for my M I have recently begun to have my two Fords serviced at Dana. I have found them to be both honest and efficient. They made good on a battery for my Mustang that checked out with two dead cells. The battery was purchased a year ago, and they replaced it. My Explorer had developed a loud "rumbling" noise over the last month. It progressively got lowder. I took it in to Dana and Mark had his fine mechanic Danny check it out. It turned out the front and rear differentials were shot and needed replacement. After a week, parts had to be ordered, my truck was ready and drives like new. More

Outstanding Customer Service !!! I've had the pleasure of working with Maureen Tucci as my Service Advisor the last two times I needed service. She always makes me feel valued as a cu I've had the pleasure of working with Maureen Tucci as my Service Advisor the last two times I needed service. She always makes me feel valued as a customer. Maureen checks my MKS in and asks what I need to have done. Once we go over my vehicles needs, she escorts me into the waiting room and offers me a beverage. Maureen gives me updates periodically and we finish up the paperwork quickly when my car is ready. She is truly as asset to the Service Department, and Lincoln as a whole. I'm looking forward to working with her again. More

Customer service Mr Liga was able to acknowledge the problem of a bad situation and make remedies to fix it to the benefit of the customers satisfaction. Mr Liga was able to acknowledge the problem of a bad situation and make remedies to fix it to the benefit of the customers satisfaction. More

service I delt with Jeff and I am totally satisfied with the service he provided. He kept me up to date and insured my vehicle was taken care of in a timely m I delt with Jeff and I am totally satisfied with the service he provided. He kept me up to date and insured my vehicle was taken care of in a timely manor. I am looking forward to my next trip to Dana. More

great work and follow up I asked allot of the service team to accomplish all in one day. They were more than accommodating to me and understood my needs. Needless to say the I asked allot of the service team to accomplish all in one day. They were more than accommodating to me and understood my needs. Needless to say they got the job done and everything was perfect. Thanks so much!! More

Best service center This dealership is great. The service dept, namely Maureen is the best. They are truly professionals that display a great deal of concern to make each This dealership is great. The service dept, namely Maureen is the best. They are truly professionals that display a great deal of concern to make each and every customer happy about their experience. No long waits and when they say they're going to do something', they do. Truly a remarkable experience. More